Maintenance & Management Roundtable PAHRA Spring
Description: Maintenance Management Roundtable PAHRA Spring Conference 2024 https:upkeep.comblogmental-health-and-well-being-in-maintenance Within the maintenance industry, where the focus is often on keeping equipment running and repairing
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slide1. Maintenance & Management Roundtable PAHRA Spring Conference 2024<br>
slide2. https://upkeep.com/blog/mental-health-and-well-being-in-maintenance/ Within the maintenance industry, where the focus is often on keeping equipment running and repairing assets, the mental health and well-being of the maintenance team is often overlooked. Just like any other profession, those in maintenance face a range of challenges that impact their mental health and well-being.<br>
slide3. Remember, most of your stress comes from the way you respond, not the way life is…adjust your attitude. Change the way you see things. Look for the good in all situations. Take the lesson and find new opportunities to grow. Ask for help anytime you need it.<br>
slide4. Understanding today’s challenges in maintenance Demanding and high-pressure environments
Repeated and more frequent resident damage
Unit turnover rates increased
Growing division between executive leadership and maintenance
Limited resources and supply chain disruptions
Tight budgets that may limit resources
Repeated and more frequent resident damage<br>
slide5. HOW TO DEAL WITH DIFFICULT RESIDENTS
Listen, Apologize, Solve It and Thank Them.
Smile. Smiling is free and often contagious
Communication
Follow-Up and reporting
Put yourself in their shoes https://www.naahq.org/10-things-about-dealing-difficult-residents<br>
slide6. How to overcome challenges Meet and organize your team to discuss and brainstorm top challenges
Listen to your staff
Think outside of the box
Open communication – build your team
Weekly team meetings
Unit turnaround daily updates
Support Mental Health in Maintenance
Encourage work-life balance
Provide training and recognition<br>
slide8. NSPIRE National Standards for the Physical Inspection of Real Estate
The purpose of NSPIRE is to strengthen HUD’s physical condition standards and improve HUD oversight through the alignment and consolidation of the inspection regulations used to evaluate HUD housing across multiple programs. This final rule also incorporates provisions of the Economic Growth and Recovery, Regulatory Relief and Consumer Protection Act that will reduce administrative burden on small rural public housing authorities (PHAs).<br>
slide9. NSPIRE Final rule The NSPIRE final rule defines the inspectable areas for the inspection as inside, outside, and units of HUD housing at 24 CFR 5.703: Inside. Inside of HUD housing (or “inside areas”) refers to the common areas and building systems that can be generally found within the building interior and are not inside a unit.<br>
slide10. Analyze previous REAC inspections
What did you do wrong?
What did you do right?
How can you improve?
Do you have the training and understanding of the new rules
Roles
Who is in charge of tracking data?
Who is responsible for the inspections?
Do you have the training and understanding of the new rules?<br>
slide11. Prize time! Add your name to the drawing for a chance to win!<br>
slide12. Angela Carolla
Fayette County Housing Authority
angela@faycha.org Kyle Moore
Clarion County Housing and Redevelopment Authority
kylemoore@clarionhousing.com<br>
slide2. https://upkeep.com/blog/mental-health-and-well-being-in-maintenance/ Within the maintenance industry, where the focus is often on keeping equipment running and repairing assets, the mental health and well-being of the maintenance team is often overlooked. Just like any other profession, those in maintenance face a range of challenges that impact their mental health and well-being.<br>
slide3. Remember, most of your stress comes from the way you respond, not the way life is…adjust your attitude. Change the way you see things. Look for the good in all situations. Take the lesson and find new opportunities to grow. Ask for help anytime you need it.<br>
slide4. Understanding today’s challenges in maintenance Demanding and high-pressure environments
Repeated and more frequent resident damage
Unit turnover rates increased
Growing division between executive leadership and maintenance
Limited resources and supply chain disruptions
Tight budgets that may limit resources
Repeated and more frequent resident damage<br>
slide5. HOW TO DEAL WITH DIFFICULT RESIDENTS
Listen, Apologize, Solve It and Thank Them.
Smile. Smiling is free and often contagious
Communication
Follow-Up and reporting
Put yourself in their shoes https://www.naahq.org/10-things-about-dealing-difficult-residents<br>
slide6. How to overcome challenges Meet and organize your team to discuss and brainstorm top challenges
Listen to your staff
Think outside of the box
Open communication – build your team
Weekly team meetings
Unit turnaround daily updates
Support Mental Health in Maintenance
Encourage work-life balance
Provide training and recognition<br>
slide8. NSPIRE National Standards for the Physical Inspection of Real Estate
The purpose of NSPIRE is to strengthen HUD’s physical condition standards and improve HUD oversight through the alignment and consolidation of the inspection regulations used to evaluate HUD housing across multiple programs. This final rule also incorporates provisions of the Economic Growth and Recovery, Regulatory Relief and Consumer Protection Act that will reduce administrative burden on small rural public housing authorities (PHAs).<br>
slide9. NSPIRE Final rule The NSPIRE final rule defines the inspectable areas for the inspection as inside, outside, and units of HUD housing at 24 CFR 5.703: Inside. Inside of HUD housing (or “inside areas”) refers to the common areas and building systems that can be generally found within the building interior and are not inside a unit.<br>
slide10. Analyze previous REAC inspections
What did you do wrong?
What did you do right?
How can you improve?
Do you have the training and understanding of the new rules
Roles
Who is in charge of tracking data?
Who is responsible for the inspections?
Do you have the training and understanding of the new rules?<br>
slide11. Prize time! Add your name to the drawing for a chance to win!<br>
slide12. Angela Carolla
Fayette County Housing Authority
angela@faycha.org Kyle Moore
Clarion County Housing and Redevelopment Authority
kylemoore@clarionhousing.com<br>