Maintenance & Management Roundtable PAHRA Spring

Transcript:Maintenance & Management Roundtable PAHRA Spring:
Maintenance & Management Roundtable PAHRA Spring Conference 2024 https://upkeep.com/blog/mental-health-and-well-being-in-maintenance/ Within the maintenance industry, where the focus is often on keeping equipment running and repairing assets, the mental health and well-being of the maintenance team is often overlooked. Just like any other profession, those in maintenance face a range of challenges that impact their mental health and well-being. Remember, most of your stress comes from the way you respond, not the way life is…adjust your attitude. Change the way you see things. Look for the good in all situations. Take the lesson and find new opportunities to grow. Ask for help anytime you need it. Understanding today’s challenges in maintenance Demanding and high-pressure environments Repeated and more frequent resident damage Unit turnover rates increased Growing division between executive leadership and maintenance Limited resources and supply chain disruptions Tight budgets that may limit resources Repeated and more frequent resident damage HOW TO DEAL WITH DIFFICULT RESIDENTS Listen, Apologize, Solve It and Thank Them. Smile. Smiling is free and often contagious Communication Follow-Up and reporting Put yourself in their shoes https://www.naahq.org/10-things-about-dealing-difficult-residents How to overcome challenges Meet and organize your team to discuss and brainstorm top challenges Listen to your staff Think outside of the box Open communication – build your team Weekly team meetings Unit turnaround daily updates Support Mental Health in Maintenance Encourage work-life balance Provide training and recognition NSPIRE National Standards for the Physical Inspection of Real Estate The purpose of NSPIRE is to strengthen HUD’s physical condition standards and improve HUD oversight through the alignment and consolidation of the inspection regulations used to evaluate HUD housing across multiple programs. This final rule also incorporates provisions of the Economic Growth and Recovery, Regulatory Relief and Consumer Protection Act that will reduce administrative burden on small rural public housing authorities (PHAs). NSPIRE Final rule The NSPIRE final rule defines the inspectable areas for the inspection as inside, outside, and units of HUD housing at 24 CFR 5.703: Inside. Inside of HUD housing (or “inside areas”) refers to the common areas and building systems that can be generally found within the building interior and are not inside a unit. Analyze previous REAC inspections What did you do wrong? What did you do right? How can you improve? Do you have the training and understanding of the new rules Roles Who is in charge of tracking data? Who is responsible for the inspections? Do