Meeting Needs. Exceeding Expectations 2 About Us Servible Infotech Pvt. Ltd., in response to ever increasing need of High quality cost effective business formed a Business Process Outsourcing division in the year 2019 at Mumbai, India. The
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Presentation Transcript
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Meeting Needs. Exceeding Expectations<br>
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2 About Us Servible Infotech Pvt. Ltd., in response to ever increasing need of High quality cost effective business formed a Business Process Outsourcing division in the year 2019 at Mumbai, India.
The state of the art infrastructure selected is both scalable and flexible providing for small to corporate sized enterprises. It has a distinct location advantage being in the heart of the India’s financial capital, Mumbai.
We bring to the world a whole new class of services and a unique approach to Customer Satisfaction. We serve to the world an extensive portfolio of services in the most professional manner whilst adhering to our strict internal and industry standards.
We share our knowledge of offshore development, our deep rooted project management experiences, processes and methodology and wide network of personnel sources to ensure an outsourcing strategy that works for our clients. With strong plans of investing in people and technology, our strategy revolves around an inexorable commitment to provide superior services using world-class technology. The aim is to build a culture, based on our values of Integrity and Trust; supported by action with result – Meeting Needs. Exceeding Expectations<br>
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3 Sales & Support Customer Relations Personalised / Custom Solutions Lead Generation Back Office Support Chat & Email Services Services Offered<br>
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4 Servible is located in a commercial centre, with back-up facilities. It is a fully enabled Contact Centre company, committed to providing superior value to our clients. Facilities Besides the cost advantage, our services ensure quick and accurate responses to our clients‘ customers. Through inventive tools, we deliver long-term sustainable benefits to our clients. Services 2 Solutions come in different services, in order to meet the diverse needs of individual Clients. Servible has a complete solution to providing a different service all together. Solutions 3 We at Servible believe Customer’s come first, and to ensure a high level of Customer Satisfaction we have strict Quality Measures in place. Quality 4 With our extensive knowledge in the Domain, we can help you grow your Business. We do this by constant monitoring and Analysis of various Key factors affecting your Clients. Analysis 5 Servible takes the initiative to evaluate your Goals and needs, and provides for an easy Transition Easy Transition 6 Why Us 1<br>
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Be an Ambassador: We are proud to be problem solvers. We like the people we work with – coworkers, managers,
clients – and genuinely enjoy helping one another succeed. 5 Our Core Values Are accountable: by measuring ourselves against the highest standards of integrity and responsibility. We take ownership for the quality of what we deliver as a team; our focus is on a successful outcome for all.
We focus on key priorities and ensure we deliver with quality on time…every time.<br>
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6 Implementation, Testing, Transition: Post our understanding of Your Business we take steps in Implementing your requirements - We also take great pride in our endeavor to Quality hence we have through measures to Test this Implementation to ensure a smooth Transition. .02 Go Live: On successful implementation and Testing, we collaboratively decide on a Go Live Date. .03 Understanding, Planning and Agreeing: In this step we take in-depth steps to understand Your Business and Your Client requirements and come out with a Plan and Service Level Agreements (SLS’s) .01 The three Step Process .01 .02 .03 Understanding, Planning and Agreeing Go Live Implementation, Testing and Transition<br>
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7 Our Location in Mumbai, the Finance Capital of India – assist us to ensure uninterrupted Service to your Business and Clients Uninterrupted Service We take love Happy Customers, and the best way to ensure this is the Quality of Service we offer - to keep our Service quality par excellence we constantly monitor calls and Agent / Team performance. Quality Evaluations 2 To keep our Team above par, we conduct regular Training Sessions – What this means to you is a Team ready to tackle all situations in the Best way possible. Training 3 We ensure complete transparency in the way we do Business. To ensure you have complete visibility we have a reporting system which keeps you abreast and helps us evolve. Reports 4 We are more than welcome in discussing and updating our Clients, to do that we can have Conference Calls to discuss and Enhance the way WE work. Conference Call’s 5 6 What We Deliver & What to Expect 1<br>
