Portfolio Committee on Home Affairs briefing

Transcript:Portfolio Committee on Home Affairs briefing:
Portfolio Committee on Home Affairs briefing PROVINCIAL MANAGER: GAUTENG PROVINCE PRESENTATION MR ALBERT MATSAUNG Q1 to Q3 Of 2017 1 CONTENT 2 CONTENT 3 4 UPDATE ON ACTIVITIES SINCE PORTFOLIO COMMITTEE VISIT ON 1 SEPTEMBER 2015 The Portfolio Committee did oversight in September 2015. Since then MP”s and Shadow Minister’s visited DHA Offices ie Alexandra, Edenvale, Akasia and Pretoria (Byron’s office) and issues raised during these visits were; Office hours and cutting of queues within office prior to closing hour was identified as a challenge. This matter continues to be addressed to make sure that cutting of queues are corrected especially during normal office hours. Operating of office during Saturdays was also raised as a challenge but the issue is presently being addressed with the Unions to reach consensus. System down time has been identified as a challenge as it impacted negatively on service delivery. The enhancement was done to improve our business processing, security of our documentation, efficient and effective public service. The upgrade was also to address the first time applications which requires one parent to avail themselves for the application of the child as part of improving security and integrity. New since last presentation in 2015 Improved Service Delivery footprint: Additional 9 modernized offices Roll out of eHome Affairs Improved service access to public - 13 banks (FNB, Standard Bank ,ABSA and Nedbank) Bronkhorstspruit was allocated with an office to serve the communities in neighbouring areas and the office is still to be opened. The office become operation on November 2017. Improved turnaround time for passport and smart cards because of modernized offices Enhancement of security on smart card acquisition process for first time issues which requires the parent(s) on the application process. Improved access for birth registration processes: Hospital optimization reduced queues at offices and improved birth registration at Health facilities Implementation of stringent measures for adjudication of Late Registration of Birth (LRB) by appointing committee to adjudicate as part of improving credible information which enters the National Population Register Implementation of unabridged birth certificate to eliminate child trafficking and child smuggling. Piloting of modernized Mobile offices INTRODUCTION & BACKGROUND 5 INTRODUCTION & BACKGROUND Continued roll out of Moetapele: Improved office operations management - queue management, floor walking, signage Displayed contact details of the Leadership together with the office Manager in public area of offices in case of challenges, Uniform to staff (frontline office improved), Satellite