Portfolio Committee on Home Affairs briefing
Description: Portfolio Committee on Home Affairs briefing PROVINCIAL MANAGER: GAUTENG PROVINCE PRESENTATION MR ALBERT MATSAUNG Q1 to Q3 Of 2017 1 CONTENT 2 CONTENT 3 4 UPDATE ON ACTIVITIES SINCE PORTFOLIO COMMITTEE VISIT ON 1 SEPTEMBER 2015 The
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slide1. Portfolio Committee on Home Affairs briefing PROVINCIAL MANAGER: GAUTENG PROVINCE PRESENTATION
MR ALBERT MATSAUNG
Q1 to Q3 Of 2017 1<br>
slide2. CONTENT 2<br>
slide3. CONTENT 3<br>
slide4. 4<br>
slide5. UPDATE ON ACTIVITIES SINCE PORTFOLIO COMMITTEE VISIT ON 1 SEPTEMBER 2015
The Portfolio Committee did oversight in September 2015. Since then MP”s and Shadow Minister’s visited DHA Offices ie Alexandra, Edenvale, Akasia and Pretoria (Byron’s office) and issues raised during these visits were;
Office hours and cutting of queues within office prior to closing hour was identified as a challenge. This matter continues to be addressed to make sure that cutting of queues are corrected especially during normal office hours. Operating of office during Saturdays was also raised as a challenge but the issue is presently being addressed with the Unions to reach consensus.
System down time has been identified as a challenge as it impacted negatively on service delivery.
The enhancement was done to improve our business processing, security of our documentation, efficient and effective public service. The upgrade was also to address the first time applications which requires one parent to avail themselves for the application of the child as part of improving security and integrity.
New since last presentation in 2015
Improved Service Delivery footprint:
Additional 9 modernized offices
Roll out of eHome Affairs
Improved service access to public - 13 banks (FNB, Standard Bank ,ABSA and Nedbank)
Bronkhorstspruit was allocated with an office to serve the communities in neighbouring areas and the office is still to be opened. The office become operation on November 2017.
Improved turnaround time for passport and smart cards because of modernized offices
Enhancement of security on smart card acquisition process for first time issues which requires the parent(s) on the application process.
Improved access for birth registration processes:
Hospital optimization reduced queues at offices and improved birth registration at Health facilities
Implementation of stringent measures for adjudication of Late Registration of Birth (LRB) by appointing committee to adjudicate as part of improving credible information which enters the National Population Register
Implementation of unabridged birth certificate to eliminate child trafficking and child smuggling.
Piloting of modernized Mobile offices INTRODUCTION & BACKGROUND 5<br>
slide6. INTRODUCTION & BACKGROUND Continued roll out of Moetapele:
Improved office operations management - queue management, floor walking, signage
Displayed contact details of the Leadership together with the office Manager in public area of offices in case of challenges,
Uniform to staff (frontline office improved),
Satellite office location (GPS) for easy access and direction;
Improved staff interaction and engagement through scheduled meetings
Enhanced stakeholders relations ie Johannesburg Metro erecting public parking for clients in Randburg to improve security and easy access to the office.
Immigration Services
Improved access of service for Refugees identity document and travel document which can now be acquired in DHA Local offices Large instead of only at the Refugee Reception offices.
Improved quality and integrity of identity documents and travel document to Refugees (as they get issued with the same documents issued to South African which only reflects that they are a Refugee in RSA)
Implementation of Sec 34(1) of the Immigration Act as amended has improved processes dealing with illegal immigrants where all immigrants need to be taken to court for confirm of detention ito Section 34(1) 6<br>
slide7. SENIOR MANAGEMENT STRUCTURE: ORGANOGRAM 33 52 43 17 16 7<br>
slide8. PROVINCIAL DEMOGRAPHICS AS PER MID YEAR REVIEW 2016
(Source used: www.gautengonline.gov.za) 8<br>
slide9. Number of offices
Number of Hospital
Population
Mobiles
Banks 20 3 682 140 15 16 9 7 13 5 285 874 29 2 3 1 2 2 14 7 7 1 008 132 903 094 3 399 460 8 5 RSA Population (estimated in 2017)
56.52 Million
Gauteng Population (estimated in 2017)
14.27 Million (25.3% of RSA)<br>
slide10. DISTRICT FOOTPRINT 10<br>
slide11. Summary: Achievement on Provincial Targets (Civic/IMS and Support) 11<br>
slide12. CIVIC AFFAIRS 12<br>
slide13. Summary on Birth Registration 13<br>
slide14. INTERVENTIONS IDENTIFIED ON BIRTH REGISTRATION TARGET 14<br>
slide15. Summary of Smart Cards issuance 15<br>
slide16. SMART ID CARD OFFICES & APPLICATION VOLUME 16<br>
slide17. SMART ID CARD OFFICES & APPLICATION VOLUME 17<br>
slide18. SMART ID CARD OFFICES & APPLICATION VOLUME Continue 18<br>
slide19. UNCLAIMED ID’S AND UNCOLLECTED SMART ID CARDS Uncollected Smart ID Cards as at end of Q3 19<br>
slide20. INTERVENTIONS TO ASSIST IN SMART ID CARD TARGET 20<br>
slide21. LATE REGISTRATION OF BIRTH –ALL CATEGORIES 21<br>
slide22. UNABRIDGED CERTIFICATES NB Digitalization of all records will improve efficiency and the department has partners with Stats SA on the digitalization process 22<br>
slide23. AMENDMENTS & RECTIFICATION INFORMATION NB Digitalization of all records will improve efficacy and the department has partners with Stats SA on the digitalization process – issue of manual records reflecst negatively on the rutnatround time 23<br>
slide24. MOBILE UNIT INFORMATION NB – piloting new mobile office to be compatible for functions 24<br>
slide25. PROJECT Minister’s events
Etwatwa outreach – Stakeholder advocacy for birth and smart cards / documenting illegal foreigners
Mandela Day celebration – Sebokeng Hospital – birth registration
International Migration Workshop
Naturalization ceremony
Deputy Minister’s events
IMAMS Ceremony – Ceremony for newly appointed IMAMS Marriage officers
Mandela Day celebration
Apartheid Museum visit
Youth programme
Document a Taxi Driver – Youth assisted with the application of a smart card to Taxi drivers in Johannesburg Metro area
Provincial Projects
Winnie Mandela Disaster – identity documents provided to disaster area
Alexandra Township Disaster – identity documents provided to disaster area
Plastic View Disaster – identity documents provided to disaster area
Rand Easter Show - Birth certificate and Identity document provided
Wembley Stadium – removal of undocumented foreigners from inner city 25<br>
slide26. PROJECT Ekurhuleni Metro & DHA Partnership for public awareness in rural and peri-rural areas as well as transporting of public and learners to local offices
MO Krugersdorp Office has successfully handled the Deputy Minister’s project financial year 2017/2018, by ensuring that Moetapele concept is understood by stuff. 26<br>
slide27. STAKEHOLDER FORUMS 27<br>
slide28. STAKEHOLDER FORUMS 28<br>
slide29. Schedule of meetings 29<br>
slide30. IMMIGRATION 30<br>
slide31. Immigration establishment 31<br>
slide32. IMMIGRATION SERVICES 32<br>
slide33. Immigration Operations Operation FIELA
Operation FIELA was launched on 23 January 2018 with SAPS and other Law enforcement agencies
During 18 January 2018 - 4 February 2018 a total of 13 operations took place during this period in the following areas: Krugersdorp, Tshwane, Boipatong, Sharpville, Barrage, Johannesburg Metro, Meyerton, Orange Farm and Springs Hostels
During these operations the following nations were arrested and processed for deportation: 33<br>
slide34. OPERATION FIELA 34<br>
slide35. HUMAN RESOURCE MANAGEMENT 35<br>
slide36. CAPACITY LEVELS 36<br>
slide37. PROVINCIAL EQUITY<br>
slide38. PEOPLE MANAGEMENT AND PERFORMANCE PMDS: Status Analysis of staff patterns:
Policy on Incapacity Leave & Ill-health Retirement 38<br>
slide39. SKILLS OVERVIEW/PROFILE BURSARY INFORMATION 39<br>
slide40. SKILLS DEVELOPMENT 40<br>
slide41. EMPLOYEE WELLNESS PROGRAMMES 41<br>
slide42. LABOUR RELATIONS CASES<br>
slide43. COUNTER CORRUPTION CASES 2016/17 43<br>
slide44. FINANCE, ASSET MANAGEMENT & SUPPLY CHAIN MANAGEMENT 44<br>
slide45. BUDGET AND EXPENDITURE 45<br>
slide46. ASSET MANAGEMENT AND SCM FUNCTIONS Valid invoices paid within 30 days 46<br>
slide47. REVENUE COLLECTED 47<br>
slide48. FLEET MANAGEMENT Analysis: For JHB Metro 3 departmental vehicles and 5 G-fleet vehicles are for Provincial Manager’s Office. As a cost cutting measure the plan to reduce leased vehicles is not to renew the contract when they expire or when the vehicle is withdrawn from service and buy minimal departmental vehicles. 48<br>
slide49. LEASE PERIOD OF OFFICES 49<br>
slide50. LEASE PERIOD OF OFFICES 50<br>
slide51. LEASE PERIOD OF OFFICES 51<br>
slide52. Achievements & Challenges Achievements:
Improvement on payment of invoices within 30 days currently we are at 100%.
The Province managed to propose the procurement of departmental vehicles while reducing the leased vehicle with the future savings.
Challenges:
Use of Point of sale (Cards - POS) in revenue collection is still low, 84% of revenue is received in cash whereas only 16% is card transactions. 52<br>
slide53. Achievements & Challenges 53<br>
slide54. ACHIEVEMENTS 54<br>
slide55. ACHIEVEMENTS 55<br>
slide56. CHALLENGES AND KEY DECISION REQUIRED 56<br>
slide57. CHALLENGES AND KEY DECISION REQUIRED 57<br>
slide58. THANK YOU 58<br>
MR ALBERT MATSAUNG
Q1 to Q3 Of 2017 1<br>
slide2. CONTENT 2<br>
slide3. CONTENT 3<br>
slide4. 4<br>
slide5. UPDATE ON ACTIVITIES SINCE PORTFOLIO COMMITTEE VISIT ON 1 SEPTEMBER 2015
The Portfolio Committee did oversight in September 2015. Since then MP”s and Shadow Minister’s visited DHA Offices ie Alexandra, Edenvale, Akasia and Pretoria (Byron’s office) and issues raised during these visits were;
Office hours and cutting of queues within office prior to closing hour was identified as a challenge. This matter continues to be addressed to make sure that cutting of queues are corrected especially during normal office hours. Operating of office during Saturdays was also raised as a challenge but the issue is presently being addressed with the Unions to reach consensus.
System down time has been identified as a challenge as it impacted negatively on service delivery.
The enhancement was done to improve our business processing, security of our documentation, efficient and effective public service. The upgrade was also to address the first time applications which requires one parent to avail themselves for the application of the child as part of improving security and integrity.
New since last presentation in 2015
Improved Service Delivery footprint:
Additional 9 modernized offices
Roll out of eHome Affairs
Improved service access to public - 13 banks (FNB, Standard Bank ,ABSA and Nedbank)
Bronkhorstspruit was allocated with an office to serve the communities in neighbouring areas and the office is still to be opened. The office become operation on November 2017.
Improved turnaround time for passport and smart cards because of modernized offices
Enhancement of security on smart card acquisition process for first time issues which requires the parent(s) on the application process.
Improved access for birth registration processes:
Hospital optimization reduced queues at offices and improved birth registration at Health facilities
Implementation of stringent measures for adjudication of Late Registration of Birth (LRB) by appointing committee to adjudicate as part of improving credible information which enters the National Population Register
Implementation of unabridged birth certificate to eliminate child trafficking and child smuggling.
Piloting of modernized Mobile offices INTRODUCTION & BACKGROUND 5<br>
slide6. INTRODUCTION & BACKGROUND Continued roll out of Moetapele:
Improved office operations management - queue management, floor walking, signage
Displayed contact details of the Leadership together with the office Manager in public area of offices in case of challenges,
Uniform to staff (frontline office improved),
Satellite office location (GPS) for easy access and direction;
Improved staff interaction and engagement through scheduled meetings
Enhanced stakeholders relations ie Johannesburg Metro erecting public parking for clients in Randburg to improve security and easy access to the office.
Immigration Services
Improved access of service for Refugees identity document and travel document which can now be acquired in DHA Local offices Large instead of only at the Refugee Reception offices.
Improved quality and integrity of identity documents and travel document to Refugees (as they get issued with the same documents issued to South African which only reflects that they are a Refugee in RSA)
Implementation of Sec 34(1) of the Immigration Act as amended has improved processes dealing with illegal immigrants where all immigrants need to be taken to court for confirm of detention ito Section 34(1) 6<br>
slide7. SENIOR MANAGEMENT STRUCTURE: ORGANOGRAM 33 52 43 17 16 7<br>
slide8. PROVINCIAL DEMOGRAPHICS AS PER MID YEAR REVIEW 2016
(Source used: www.gautengonline.gov.za) 8<br>
slide9. Number of offices
Number of Hospital
Population
Mobiles
Banks 20 3 682 140 15 16 9 7 13 5 285 874 29 2 3 1 2 2 14 7 7 1 008 132 903 094 3 399 460 8 5 RSA Population (estimated in 2017)
56.52 Million
Gauteng Population (estimated in 2017)
14.27 Million (25.3% of RSA)<br>
slide10. DISTRICT FOOTPRINT 10<br>
slide11. Summary: Achievement on Provincial Targets (Civic/IMS and Support) 11<br>
slide12. CIVIC AFFAIRS 12<br>
slide13. Summary on Birth Registration 13<br>
slide14. INTERVENTIONS IDENTIFIED ON BIRTH REGISTRATION TARGET 14<br>
slide15. Summary of Smart Cards issuance 15<br>
slide16. SMART ID CARD OFFICES & APPLICATION VOLUME 16<br>
slide17. SMART ID CARD OFFICES & APPLICATION VOLUME 17<br>
slide18. SMART ID CARD OFFICES & APPLICATION VOLUME Continue 18<br>
slide19. UNCLAIMED ID’S AND UNCOLLECTED SMART ID CARDS Uncollected Smart ID Cards as at end of Q3 19<br>
slide20. INTERVENTIONS TO ASSIST IN SMART ID CARD TARGET 20<br>
slide21. LATE REGISTRATION OF BIRTH –ALL CATEGORIES 21<br>
slide22. UNABRIDGED CERTIFICATES NB Digitalization of all records will improve efficiency and the department has partners with Stats SA on the digitalization process 22<br>
slide23. AMENDMENTS & RECTIFICATION INFORMATION NB Digitalization of all records will improve efficacy and the department has partners with Stats SA on the digitalization process – issue of manual records reflecst negatively on the rutnatround time 23<br>
slide24. MOBILE UNIT INFORMATION NB – piloting new mobile office to be compatible for functions 24<br>
slide25. PROJECT Minister’s events
Etwatwa outreach – Stakeholder advocacy for birth and smart cards / documenting illegal foreigners
Mandela Day celebration – Sebokeng Hospital – birth registration
International Migration Workshop
Naturalization ceremony
Deputy Minister’s events
IMAMS Ceremony – Ceremony for newly appointed IMAMS Marriage officers
Mandela Day celebration
Apartheid Museum visit
Youth programme
Document a Taxi Driver – Youth assisted with the application of a smart card to Taxi drivers in Johannesburg Metro area
Provincial Projects
Winnie Mandela Disaster – identity documents provided to disaster area
Alexandra Township Disaster – identity documents provided to disaster area
Plastic View Disaster – identity documents provided to disaster area
Rand Easter Show - Birth certificate and Identity document provided
Wembley Stadium – removal of undocumented foreigners from inner city 25<br>
slide26. PROJECT Ekurhuleni Metro & DHA Partnership for public awareness in rural and peri-rural areas as well as transporting of public and learners to local offices
MO Krugersdorp Office has successfully handled the Deputy Minister’s project financial year 2017/2018, by ensuring that Moetapele concept is understood by stuff. 26<br>
slide27. STAKEHOLDER FORUMS 27<br>
slide28. STAKEHOLDER FORUMS 28<br>
slide29. Schedule of meetings 29<br>
slide30. IMMIGRATION 30<br>
slide31. Immigration establishment 31<br>
slide32. IMMIGRATION SERVICES 32<br>
slide33. Immigration Operations Operation FIELA
Operation FIELA was launched on 23 January 2018 with SAPS and other Law enforcement agencies
During 18 January 2018 - 4 February 2018 a total of 13 operations took place during this period in the following areas: Krugersdorp, Tshwane, Boipatong, Sharpville, Barrage, Johannesburg Metro, Meyerton, Orange Farm and Springs Hostels
During these operations the following nations were arrested and processed for deportation: 33<br>
slide34. OPERATION FIELA 34<br>
slide35. HUMAN RESOURCE MANAGEMENT 35<br>
slide36. CAPACITY LEVELS 36<br>
slide37. PROVINCIAL EQUITY<br>
slide38. PEOPLE MANAGEMENT AND PERFORMANCE PMDS: Status Analysis of staff patterns:
Policy on Incapacity Leave & Ill-health Retirement 38<br>
slide39. SKILLS OVERVIEW/PROFILE BURSARY INFORMATION 39<br>
slide40. SKILLS DEVELOPMENT 40<br>
slide41. EMPLOYEE WELLNESS PROGRAMMES 41<br>
slide42. LABOUR RELATIONS CASES<br>
slide43. COUNTER CORRUPTION CASES 2016/17 43<br>
slide44. FINANCE, ASSET MANAGEMENT & SUPPLY CHAIN MANAGEMENT 44<br>
slide45. BUDGET AND EXPENDITURE 45<br>
slide46. ASSET MANAGEMENT AND SCM FUNCTIONS Valid invoices paid within 30 days 46<br>
slide47. REVENUE COLLECTED 47<br>
slide48. FLEET MANAGEMENT Analysis: For JHB Metro 3 departmental vehicles and 5 G-fleet vehicles are for Provincial Manager’s Office. As a cost cutting measure the plan to reduce leased vehicles is not to renew the contract when they expire or when the vehicle is withdrawn from service and buy minimal departmental vehicles. 48<br>
slide49. LEASE PERIOD OF OFFICES 49<br>
slide50. LEASE PERIOD OF OFFICES 50<br>
slide51. LEASE PERIOD OF OFFICES 51<br>
slide52. Achievements & Challenges Achievements:
Improvement on payment of invoices within 30 days currently we are at 100%.
The Province managed to propose the procurement of departmental vehicles while reducing the leased vehicle with the future savings.
Challenges:
Use of Point of sale (Cards - POS) in revenue collection is still low, 84% of revenue is received in cash whereas only 16% is card transactions. 52<br>
slide53. Achievements & Challenges 53<br>
slide54. ACHIEVEMENTS 54<br>
slide55. ACHIEVEMENTS 55<br>
slide56. CHALLENGES AND KEY DECISION REQUIRED 56<br>
slide57. CHALLENGES AND KEY DECISION REQUIRED 57<br>
slide58. THANK YOU 58<br>