Problem Management 201: Project SIM What is
Description: Problem Management 201: Project SIM What is Problem Management? The objective is to prevent issues from happening, eliminate recurring issues, and minimize the issues that cannot be prevented. The outcome is improved quality, decreased cost
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slide1. Problem Management 201: Project SIM<br>
slide2. What is Problem Management? The objective is to prevent issues from happening, eliminate recurring issues, and minimize the issues that cannot be prevented.
The outcome is improved quality, decreased cost associated with resolving repeat issues and implementing workarounds or solutions that do not fix the root cause A repeatable, closed-loop process for Consulting to resolve problems that impact projects.<br>
slide3. What is the definition of a “Problem”? A problem is an issue that is appearing consistently across individual projects and/or an issue that has an unknown root cause.
A problem is NOT an isolated issue found during a pilot roll-out of process and/or project.<br>
slide4. Problem Management Scope There may be wide array of problems that may be encountered. The initial roll-out of problem management will be limited to ensure a successful launch and outcomes can be achieved quickly.
Problem(s) should be vetted with manager/leadership prior to logging.
Problem(s) that occur in the specified categories.<br>
slide5. Example Problems<br>
slide6. Existing Processes Leveraged for Identifying Problems<br>
slide7. Problem Management Process Consulting Problem Management leverages similar process as Application Services (AMS, SolutionWorks) and Cernerworks Problem Management as part of One Cerner Service Management<br>
slide8. Problem Request Form Access the following link to log a potential problem: Problem Request Form
Problem Management board reviews new requests on a weekly basis.
Problem coordinator will be assigned if the problem has been approved.<br>
slide9. Problem Management Communication Plan When a problem is resolved, the Problem Coordinator will notify impacted stakeholders using the Problem Management Communication Plan as a general guide.<br>
slide10. Problem Management Notifications An internal notification is e-mailed to impacted stakeholders for problems that are classified with a Critical, High, or Medium priority<br>
slide11. Additional Resources Problem Request Form
Consulting Portal Problem Management Wiki<br>
slide2. What is Problem Management? The objective is to prevent issues from happening, eliminate recurring issues, and minimize the issues that cannot be prevented.
The outcome is improved quality, decreased cost associated with resolving repeat issues and implementing workarounds or solutions that do not fix the root cause A repeatable, closed-loop process for Consulting to resolve problems that impact projects.<br>
slide3. What is the definition of a “Problem”? A problem is an issue that is appearing consistently across individual projects and/or an issue that has an unknown root cause.
A problem is NOT an isolated issue found during a pilot roll-out of process and/or project.<br>
slide4. Problem Management Scope There may be wide array of problems that may be encountered. The initial roll-out of problem management will be limited to ensure a successful launch and outcomes can be achieved quickly.
Problem(s) should be vetted with manager/leadership prior to logging.
Problem(s) that occur in the specified categories.<br>
slide5. Example Problems<br>
slide6. Existing Processes Leveraged for Identifying Problems<br>
slide7. Problem Management Process Consulting Problem Management leverages similar process as Application Services (AMS, SolutionWorks) and Cernerworks Problem Management as part of One Cerner Service Management<br>
slide8. Problem Request Form Access the following link to log a potential problem: Problem Request Form
Problem Management board reviews new requests on a weekly basis.
Problem coordinator will be assigned if the problem has been approved.<br>
slide9. Problem Management Communication Plan When a problem is resolved, the Problem Coordinator will notify impacted stakeholders using the Problem Management Communication Plan as a general guide.<br>
slide10. Problem Management Notifications An internal notification is e-mailed to impacted stakeholders for problems that are classified with a Critical, High, or Medium priority<br>
slide11. Additional Resources Problem Request Form
Consulting Portal Problem Management Wiki<br>