SAP Business ByDesign – Business Scenario Explorer
Description: SAP Business ByDesign Business Scenario Explorer Order-to-Cash (Sell-from-Stock) The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. Except for your
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slide1. SAP Business ByDesign – Business Scenario Explorer Order-to-Cash (Sell-from-Stock)<br>
slide2. The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. Disclaimer<br>
slide3. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Scenario Overview Open Legend Scenario Description This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:
Available-to-Promise (ATP) Check The system informs you of whether the products can be delivered at the requested date and in the requested quantity
Pricing The system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin Credit Card Sales order processing supports the payment by credit cards with integration to payment service providers
Credit Limit Check You can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically
Automatic Order Creation A sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system) If you work with externally-managed locations, note the following: The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional fees Click process chevrons for details Quality Manager Inspector Quality Engineer Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide4. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Scenario Overview Scenario Description This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:
Available-to-Promise (ATP) Check The system informs you of whether the products can be delivered at the requested date and in the requested quantity
Pricing The system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin Credit Card Sales order processing supports the payment by credit cards with integration to payment service providers
Credit Limit Check You can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically
Automatic Order Creation A sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system) If you work with externally-managed locations, note the following: The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional fees Click process chevrons for details Open Legend Open Legend Open Legend Open Legend Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the system
Process that communicates with third-party software (mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information Close Legend Legend Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide5. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Handling an Incoming Customer Inquiry Click process chevrons for details Process Description The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail, or the Internet.
During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search. Further Information Link to Account Management Help Document In the work center Account Management Performed by Sales Representative Handling an Incoming Customer Inquiry Receive an incoming fax or e-mail and log an inquiry Click here to display process variants x Creating Sales Quotes Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide6. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Handling an Incoming Customer Inquiry Click process chevrons for details Process Description The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail, or the Internet.
During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search. Further Information Handling an Incoming Customer Inquiry Click here to hide process variants x Handling an Incoming Inquiry Manually via Activities
Handling an Incoming Customer Inquiry via Telephony Channel In the work center Account Management Performed by Sales Representative Receive an incoming fax or e-mail and log an inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Link to Account Management Help Document Scenario Explorer<br>
slide7. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Creating Sales Quotes Click process chevrons for details Process Description The Creating Sales Quotes business process enables you to create a sales quote with fixed terms and price conditions when a customer requests an offer for products or services. You can also create the sales quote on the basis of an opportunity or a lead. You enter the necessary details in the sales quote such as the account and the products or services. If product availability should be checked, you also need to enter the requested date. You can also enter further customer information as additional text. The cost of sales can be determined using product valuation, enabling you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created, it is submitted based on the output settings. Further Information Link to Sales Quotes Quick Guide Creating Sales Quotes Create a sales quote Handling an Incoming Customer Inquiry x Approve a sales quote In the work center New Business Performed by Sales Representative Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide8. Creating Sales Contract x SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Creating Sales Contract Click process chevrons for details Process Description The Creating Sales Contract business process enables you to create a sales contract with fixed terms and price conditions when a customer requests an offer for products. You enter the necessary details in the sales quotes for contract such as the account and the products. You can also enter further customer information as additional text. After the sales quote has been created and approved, the sales contract is created .
Sales contracts can also be created directly, and do not require any approvals. Further Information Link to Customer Contracts Quick Guide Create a sales quote Create a sales Quote for Contract Handling an Incoming Customer Inquiry Approve a Sales Quote for contract Creating sales contract In the work center Sales Orders Performed by Sales Representative Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Inspections .. Scenario Explorer<br>
slide9. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Creating Sales Orders Click process chevrons for details Process Description The Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings.
The sales order can also be generated automatically through business-to-business communication or a connected e-shop. Further Information Link to Sales Orders Quick Guide Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders x Create a sales order Approve a sales order In the work center Sales Orders Performed by Sales Representative Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide10. Creating Down Payment Request - Customer SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Creating Down Payment Request – Customer Click process chevrons for details Process Description The Creating Down Payment Requests - Customer business process enables you to request down payments from the customer before services are performed or products are delivered. The sales representative creates and releases a down payment request for this purpose. Further Information Link to Down Payments from Customers Create and release down payment request Processing Receivables and Payments Processing Inspections x In the work center Customer Invoicing Performed by Sales Representative Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Scenario Explorer<br>
slide11. Process Description Further Information In the work center Receivables Payment Management Performed by Accounts Receivable Accountant Processing Externally-Initiated Payments by Incoming
Bank Transfer SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments Click process chevrons for details Creating Down Payment Request – Customer Enter a remittance advice x Process a bank statement … Allocate a payment Clear a payment Click here to display process variants Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Link to Quick Guide Receivables Link to Quick Guide Payables Scenario Explorer<br>
slide12. Processing Externally-Initiated Payments by Incoming
Bank Transfer SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments Click process chevrons for details Process Description The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Further Information Work Center: Sales Orders Performed by
Accounts Receivable Accountant Enter a remittance advice x Process a bank statement … Allocate a payment Clear a payment Click here to hide process variants Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance Creating Down Payment Request – Customer Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Link to Quick Guide Receivables Link to Quick Guide Payables Scenario Explorer<br>
slide13. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Initiating Outbound Delivery Click process chevrons for details Process Description The Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process. Further Information Link to Customer Demand Quick Guide In the work center Outbound Logistics Control Performed by Warehouse Manager Initiating Outbound Delivery - Shipment from Your Own Site x Determine ship-from and check product availability Initiate outbound delivery Click here to display process variants Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide14. Creating Down Payment Request - Customer Processing Receivables and Payments SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Initiating Outbound Delivery Click process chevrons for details Process Description The Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process. Further Information Processing Inspections Initiating Outbound Delivery - Shipment from Your Own Site x Determine ship-from and check product availability Initiate outbound delivery Click here to hide process variants Initiating Outbound Delivery for Shipment from Externally-Managed Location In the work center Outbound Logistics Control Performed by Warehouse Manager Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Link to Customer Demand Quick Guide Scenario Explorer<br>
slide15. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Outbound Delivery Click process chevrons for details Process Description Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.
The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker. Further Information Link to Delivery Control Quick Guide In the work center Outbound Logistics Performed by Warehouse Operators x Processing Outbound Delivery - with Tasks … Click here to display process variants x Create a warehouse request Create a warehouse task Confirm a warehouse task and post goods issue Accept a deviation Finalize an outbound delivery Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Creating Customer Invoices Processing Inspections Scenario Explorer<br>
slide16. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Outbound Delivery Click process chevrons for details Process Description Further Information In the work center Outbound Logistics Performed by Warehouse Operators x Processing Outbound Delivery - with Tasks … Click here to display process variants x Create a warehouse request Create a warehouse task Confirm a warehouse task and post goods issue Accept a deviation Finalize an outbound delivery Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Creating Customer Invoices Processing Inspections Processing Outbound Delivery - Without Task Control Processing Outbound Delivery for Externally-Managed Locations Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.
The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker. Link to Delivery Control Quick Guide Scenario Explorer<br>
slide17. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Inspections Click process chevrons for details Process Description The Processing Inspections business process allows you to process, monitor, and analyze inspections of products:
Inspections at goods receipt Receiving inspections for supplier deliveries, first articles, customer returns, and stock transfers
Inspections in production In-process control and final inspections for production
Inspections in shipping Final inspections for customer shipments
As part of this process, you inspect the samples taken for inspection, record results, make a decision about the quality of the inspected goods, and, if necessary, trigger corrective or preventive actions. Planned inspections are triggered automatically based on a suitable logistics or production model. Unplanned inspections are triggered manually by the user. Further Information Link to Monitoring Quick Guide (Quality Control) In the work center Quality Control Performed by Inspector, Quality Manager, Quality Engineer Creating Down Payment Request - Customer Processing Inspections x Inspect samples Record inspection results Decide about quality Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Receivables and Payments Scenario Explorer<br>
slide18. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Creating Customer Invoices Click process chevrons for details Process Description In the Creating Customer Invoices business process, the system creates invoice requests automatically after services have been performed or products delivered. You must transfer these requests to an invoice which is sent to the customer and passed to Cash Flow Management. You can do this manually or with an invoice run. It is possible to combine several requests into one invoice or split them into several invoices. Further Information Link to Customer Invoice Processing In the work center Customer Invoicing Performed by Accounts Receivable Accountant Creating Customer Invoices Transfer invoice requests Release an invoice x … Scenario Explorer<br>
slide19. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments Click process chevrons for details Process Description The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Further Information In the work centers Receivables, Payment Management, Liquidity Management Processing Externally-Initiated Payments by Incoming
Bank Transfer Enter a remittance advice x Process a bank statement Allocate a payment Clear a payment Click here to display process variants Performed by Accounts Receivable Accountant Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Inspections … Link to Quick Guide Receivables Link to Quick Guide Payables Scenario Explorer<br>
slide20. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments Click process chevrons for details Process Description Processing Externally-Initiated Payments by Incoming
Bank Transfer Enter a remittance advice x Process a bank statement Allocate a payment Clear a payment Click here to hide process variants In the work center Receivables, Payment Management, Liquidity Management Performed by Accounts Receivable Accountant Further Information Further Information Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Inspections … The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Link to Quick Guide Receivables Link to Quick Guide Payables Scenario Explorer<br>
slide21. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Business Value Overview This scenario streamlines the entire order-to-cash process for midsize companies that sell from stock and wish to fulfill rising customer demands for service and value.
You can become more profitable by responding efficiently to customer demand based on real-time availability information thereby growing revenue while decreasing cost of sales.
SAP Business ByDesign helps efficiently manage the order-to-cash process: From opportunity management, and order fulfillment through to financial settlement Sales assistant function to best convert opportunities into business
Automatic quote and order generation, processing and flexible pricing management
The product availability check ensures reliability and accuracy of the confirmation data by checking customer requirement against the stock on hand and the product supply situation
Integrates operational processes with master data to ensure consistency between orders, shipments and invoicing
Scalable process for revenue recognition supporting different accounting principles
Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels Key Benefits Order Fulfill Initiate Outbound Delivery Execute Warehouse Tasks (Optional) / Post Goods Issue Create Outbound Delivery Settle Create Invoice Process Receivables Post to Ledger Scenario Explorer<br>
slide22. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: Standard Variant(s) of the Scenario: Standard
With Sales Contract
With Down Payment Work center in which process is performed Business
document flow Process related to Financials Related scenarios Process mainly driven by the user Process mainly driven by the system For Own Delivery
For Delivery by Warehouse Provider New Business Sales
Orders Outbound
Logistics Control Outbound Logistics Customer Invoicing Receivables / Cash & Liquidity Mgt Collaboration
Window / Groupware Client Creating Sales Quotes Creating Sales Orders Initiating Outbound Delivery Process Bank Statement - Standard Variant
Process externally initiated payment by incoming check (Multiple Checks)
… (7 more variants) Processing Receivables and Payments Handling
an Incoming Customer Inquiry Processing Outbound Delivery Creating Customer Invoices Work Center Additional Application Scenario Explorer Legend & Variants Click process chevrons for details<br>
slide23. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Sales Contract Variant(s) of the Scenario: Standard
With Sales Contract
With Down Payment Work center in which process is performed Business
document flow Process related to Financials Related scenarios Process mainly driven by the user Process mainly driven by the system Work Center Additional Application Scenario Explorer Legend & Variants For Own Delivery
For Delivery by Warehouse Provider New Business Sales
Orders Outbound
Logistics Control Outbound Logistics Customer Invoicing Receivables / Cash & Liquidity Mgt Creating Sales Quotes Creating Sales Orders Initiating Outbound Delivery Process Bank Statement - Standard Variant
Process externally initiated payment by incoming check (Multiple Checks)
… (7 more variants) Processing Receivables and Payments Processing Outbound Delivery Creating Customer Invoices New Business Creating Sales Quote for contract Click process chevrons for details<br>
slide24. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Down Payment Creating Down Payment Requests Processing Receivables and Payments Variant(s) of the Scenario: Standard
With Sales Contract
With Down Payment Work center in which process is performed Business
document flow Process related to Financials Related scenarios Process mainly driven by the user Process mainly driven by the system Work Center Additional Application Scenario Explorer Legend & Variants For Own Delivery
For Delivery by Warehouse Provider New Business Sales
Orders Outbound
Logistics Control Outbound Logistics Customer Invoicing Receivables / Cash & Liquidity Mgt Collaboration
Window / Groupware Client Creating Sales Quotes Creating Sales Orders Initiating Outbound Delivery Process Bank Statement - Standard Variant
Process externally initiated payment by incoming check (Multiple Checks)
… (7 more variants) Processing Receivables and Payments Handling
an Incoming Customer Inquiry Processing Outbound Delivery Creating Customer Invoices Click process chevrons for details<br>
slide25. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Further Information Scenario Explorer Click process chevrons for details Forum
Get in touch with experts to discuss your specific requirements. To enter the community, click here. More Details SAP provides a complete product documentation, covering all aspects of the business scenario. For more details, click here. Do you need more information? Do you want to discuss with others? Business Scenarios
Take a look at the other business scenarios. For more details, click here. Do you want to explore other business scenarios?<br>
slide26. Thank You © 2023 SAP SE or an SAP affiliate company. All rights reserved. See Legal Notice on www.sap.com/legal-notice for use terms, disclaimers, disclosures, or restrictions related to SAP Materials for general audiences.<br>
slide2. The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. Except for your obligation to protect confidential information, this presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this presentation or any related document, or to develop or release any functionality mentioned therein.
This presentation, or any related document and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this presentation is not a commitment, promise or legal obligation to deliver any material, code or functionality. This presentation is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This presentation is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this presentation, except if such damages were caused by SAP’s intentional or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-looking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions. Disclaimer<br>
slide3. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Scenario Overview Open Legend Scenario Description This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:
Available-to-Promise (ATP) Check The system informs you of whether the products can be delivered at the requested date and in the requested quantity
Pricing The system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin Credit Card Sales order processing supports the payment by credit cards with integration to payment service providers
Credit Limit Check You can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically
Automatic Order Creation A sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system) If you work with externally-managed locations, note the following: The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional fees Click process chevrons for details Quality Manager Inspector Quality Engineer Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide4. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Scenario Overview Scenario Description This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:
Available-to-Promise (ATP) Check The system informs you of whether the products can be delivered at the requested date and in the requested quantity
Pricing The system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit margin Credit Card Sales order processing supports the payment by credit cards with integration to payment service providers
Credit Limit Check You can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automatically
Automatic Order Creation A sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system) If you work with externally-managed locations, note the following: The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional fees Click process chevrons for details Open Legend Open Legend Open Legend Open Legend Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the system
Process that communicates with third-party software (mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information Close Legend Legend Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide5. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Handling an Incoming Customer Inquiry Click process chevrons for details Process Description The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail, or the Internet.
During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search. Further Information Link to Account Management Help Document In the work center Account Management Performed by Sales Representative Handling an Incoming Customer Inquiry Receive an incoming fax or e-mail and log an inquiry Click here to display process variants x Creating Sales Quotes Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide6. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Handling an Incoming Customer Inquiry Click process chevrons for details Process Description The Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail, or the Internet.
During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search. Further Information Handling an Incoming Customer Inquiry Click here to hide process variants x Handling an Incoming Inquiry Manually via Activities
Handling an Incoming Customer Inquiry via Telephony Channel In the work center Account Management Performed by Sales Representative Receive an incoming fax or e-mail and log an inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Link to Account Management Help Document Scenario Explorer<br>
slide7. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Creating Sales Quotes Click process chevrons for details Process Description The Creating Sales Quotes business process enables you to create a sales quote with fixed terms and price conditions when a customer requests an offer for products or services. You can also create the sales quote on the basis of an opportunity or a lead. You enter the necessary details in the sales quote such as the account and the products or services. If product availability should be checked, you also need to enter the requested date. You can also enter further customer information as additional text. The cost of sales can be determined using product valuation, enabling you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created, it is submitted based on the output settings. Further Information Link to Sales Quotes Quick Guide Creating Sales Quotes Create a sales quote Handling an Incoming Customer Inquiry x Approve a sales quote In the work center New Business Performed by Sales Representative Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide8. Creating Sales Contract x SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Creating Sales Contract Click process chevrons for details Process Description The Creating Sales Contract business process enables you to create a sales contract with fixed terms and price conditions when a customer requests an offer for products. You enter the necessary details in the sales quotes for contract such as the account and the products. You can also enter further customer information as additional text. After the sales quote has been created and approved, the sales contract is created .
Sales contracts can also be created directly, and do not require any approvals. Further Information Link to Customer Contracts Quick Guide Create a sales quote Create a sales Quote for Contract Handling an Incoming Customer Inquiry Approve a Sales Quote for contract Creating sales contract In the work center Sales Orders Performed by Sales Representative Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Inspections .. Scenario Explorer<br>
slide9. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Creating Sales Orders Click process chevrons for details Process Description The Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings.
The sales order can also be generated automatically through business-to-business communication or a connected e-shop. Further Information Link to Sales Orders Quick Guide Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders x Create a sales order Approve a sales order In the work center Sales Orders Performed by Sales Representative Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide10. Creating Down Payment Request - Customer SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Creating Down Payment Request – Customer Click process chevrons for details Process Description The Creating Down Payment Requests - Customer business process enables you to request down payments from the customer before services are performed or products are delivered. The sales representative creates and releases a down payment request for this purpose. Further Information Link to Down Payments from Customers Create and release down payment request Processing Receivables and Payments Processing Inspections x In the work center Customer Invoicing Performed by Sales Representative Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Scenario Explorer<br>
slide11. Process Description Further Information In the work center Receivables Payment Management Performed by Accounts Receivable Accountant Processing Externally-Initiated Payments by Incoming
Bank Transfer SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments Click process chevrons for details Creating Down Payment Request – Customer Enter a remittance advice x Process a bank statement … Allocate a payment Clear a payment Click here to display process variants Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Link to Quick Guide Receivables Link to Quick Guide Payables Scenario Explorer<br>
slide12. Processing Externally-Initiated Payments by Incoming
Bank Transfer SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments Click process chevrons for details Process Description The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Further Information Work Center: Sales Orders Performed by
Accounts Receivable Accountant Enter a remittance advice x Process a bank statement … Allocate a payment Clear a payment Click here to hide process variants Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance Creating Down Payment Request – Customer Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Link to Quick Guide Receivables Link to Quick Guide Payables Scenario Explorer<br>
slide13. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Initiating Outbound Delivery Click process chevrons for details Process Description The Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process. Further Information Link to Customer Demand Quick Guide In the work center Outbound Logistics Control Performed by Warehouse Manager Initiating Outbound Delivery - Shipment from Your Own Site x Determine ship-from and check product availability Initiate outbound delivery Click here to display process variants Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Inspections Scenario Explorer<br>
slide14. Creating Down Payment Request - Customer Processing Receivables and Payments SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Initiating Outbound Delivery Click process chevrons for details Process Description The Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process. Further Information Processing Inspections Initiating Outbound Delivery - Shipment from Your Own Site x Determine ship-from and check product availability Initiate outbound delivery Click here to hide process variants Initiating Outbound Delivery for Shipment from Externally-Managed Location In the work center Outbound Logistics Control Performed by Warehouse Manager Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Link to Customer Demand Quick Guide Scenario Explorer<br>
slide15. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Outbound Delivery Click process chevrons for details Process Description Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.
The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker. Further Information Link to Delivery Control Quick Guide In the work center Outbound Logistics Performed by Warehouse Operators x Processing Outbound Delivery - with Tasks … Click here to display process variants x Create a warehouse request Create a warehouse task Confirm a warehouse task and post goods issue Accept a deviation Finalize an outbound delivery Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Creating Customer Invoices Processing Inspections Scenario Explorer<br>
slide16. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Outbound Delivery Click process chevrons for details Process Description Further Information In the work center Outbound Logistics Performed by Warehouse Operators x Processing Outbound Delivery - with Tasks … Click here to display process variants x Create a warehouse request Create a warehouse task Confirm a warehouse task and post goods issue Accept a deviation Finalize an outbound delivery Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Creating Customer Invoices Processing Inspections Processing Outbound Delivery - Without Task Control Processing Outbound Delivery for Externally-Managed Locations Depending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.
The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker. Link to Delivery Control Quick Guide Scenario Explorer<br>
slide17. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Inspections Click process chevrons for details Process Description The Processing Inspections business process allows you to process, monitor, and analyze inspections of products:
Inspections at goods receipt Receiving inspections for supplier deliveries, first articles, customer returns, and stock transfers
Inspections in production In-process control and final inspections for production
Inspections in shipping Final inspections for customer shipments
As part of this process, you inspect the samples taken for inspection, record results, make a decision about the quality of the inspected goods, and, if necessary, trigger corrective or preventive actions. Planned inspections are triggered automatically based on a suitable logistics or production model. Unplanned inspections are triggered manually by the user. Further Information Link to Monitoring Quick Guide (Quality Control) In the work center Quality Control Performed by Inspector, Quality Manager, Quality Engineer Creating Down Payment Request - Customer Processing Inspections x Inspect samples Record inspection results Decide about quality Handling an Incoming Customer Inquiry Creating Sales Quotes Creating Sales Contract Creating Sales Orders Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Receivables and Payments Processing Receivables and Payments Scenario Explorer<br>
slide18. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Creating Customer Invoices Click process chevrons for details Process Description In the Creating Customer Invoices business process, the system creates invoice requests automatically after services have been performed or products delivered. You must transfer these requests to an invoice which is sent to the customer and passed to Cash Flow Management. You can do this manually or with an invoice run. It is possible to combine several requests into one invoice or split them into several invoices. Further Information Link to Customer Invoice Processing In the work center Customer Invoicing Performed by Accounts Receivable Accountant Creating Customer Invoices Transfer invoice requests Release an invoice x … Scenario Explorer<br>
slide19. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments Click process chevrons for details Process Description The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Further Information In the work centers Receivables, Payment Management, Liquidity Management Processing Externally-Initiated Payments by Incoming
Bank Transfer Enter a remittance advice x Process a bank statement Allocate a payment Clear a payment Click here to display process variants Performed by Accounts Receivable Accountant Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Inspections … Link to Quick Guide Receivables Link to Quick Guide Payables Scenario Explorer<br>
slide20. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Process Details: Processing Receivables and Payments Click process chevrons for details Process Description Processing Externally-Initiated Payments by Incoming
Bank Transfer Enter a remittance advice x Process a bank statement Allocate a payment Clear a payment Click here to hide process variants In the work center Receivables, Payment Management, Liquidity Management Performed by Accounts Receivable Accountant Further Information Further Information Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance Creating Sales Orders Creating Down Payment Request - Customer Processing Receivables and Payments Initiating Outbound Delivery Processing Outbound Delivery Creating Customer Invoices Processing Inspections … The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Link to Quick Guide Receivables Link to Quick Guide Payables Scenario Explorer<br>
slide21. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Business Value Overview This scenario streamlines the entire order-to-cash process for midsize companies that sell from stock and wish to fulfill rising customer demands for service and value.
You can become more profitable by responding efficiently to customer demand based on real-time availability information thereby growing revenue while decreasing cost of sales.
SAP Business ByDesign helps efficiently manage the order-to-cash process: From opportunity management, and order fulfillment through to financial settlement Sales assistant function to best convert opportunities into business
Automatic quote and order generation, processing and flexible pricing management
The product availability check ensures reliability and accuracy of the confirmation data by checking customer requirement against the stock on hand and the product supply situation
Integrates operational processes with master data to ensure consistency between orders, shipments and invoicing
Scalable process for revenue recognition supporting different accounting principles
Built in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channels Key Benefits Order Fulfill Initiate Outbound Delivery Execute Warehouse Tasks (Optional) / Post Goods Issue Create Outbound Delivery Settle Create Invoice Process Receivables Post to Ledger Scenario Explorer<br>
slide22. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: Standard Variant(s) of the Scenario: Standard
With Sales Contract
With Down Payment Work center in which process is performed Business
document flow Process related to Financials Related scenarios Process mainly driven by the user Process mainly driven by the system For Own Delivery
For Delivery by Warehouse Provider New Business Sales
Orders Outbound
Logistics Control Outbound Logistics Customer Invoicing Receivables / Cash & Liquidity Mgt Collaboration
Window / Groupware Client Creating Sales Quotes Creating Sales Orders Initiating Outbound Delivery Process Bank Statement - Standard Variant
Process externally initiated payment by incoming check (Multiple Checks)
… (7 more variants) Processing Receivables and Payments Handling
an Incoming Customer Inquiry Processing Outbound Delivery Creating Customer Invoices Work Center Additional Application Scenario Explorer Legend & Variants Click process chevrons for details<br>
slide23. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Sales Contract Variant(s) of the Scenario: Standard
With Sales Contract
With Down Payment Work center in which process is performed Business
document flow Process related to Financials Related scenarios Process mainly driven by the user Process mainly driven by the system Work Center Additional Application Scenario Explorer Legend & Variants For Own Delivery
For Delivery by Warehouse Provider New Business Sales
Orders Outbound
Logistics Control Outbound Logistics Customer Invoicing Receivables / Cash & Liquidity Mgt Creating Sales Quotes Creating Sales Orders Initiating Outbound Delivery Process Bank Statement - Standard Variant
Process externally initiated payment by incoming check (Multiple Checks)
… (7 more variants) Processing Receivables and Payments Processing Outbound Delivery Creating Customer Invoices New Business Creating Sales Quote for contract Click process chevrons for details<br>
slide24. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Down Payment Creating Down Payment Requests Processing Receivables and Payments Variant(s) of the Scenario: Standard
With Sales Contract
With Down Payment Work center in which process is performed Business
document flow Process related to Financials Related scenarios Process mainly driven by the user Process mainly driven by the system Work Center Additional Application Scenario Explorer Legend & Variants For Own Delivery
For Delivery by Warehouse Provider New Business Sales
Orders Outbound
Logistics Control Outbound Logistics Customer Invoicing Receivables / Cash & Liquidity Mgt Collaboration
Window / Groupware Client Creating Sales Quotes Creating Sales Orders Initiating Outbound Delivery Process Bank Statement - Standard Variant
Process externally initiated payment by incoming check (Multiple Checks)
… (7 more variants) Processing Receivables and Payments Handling
an Incoming Customer Inquiry Processing Outbound Delivery Creating Customer Invoices Click process chevrons for details<br>
slide25. SAP Business ByDesign – Order-to-Cash (Sell-from-Stock) Further Information Scenario Explorer Click process chevrons for details Forum
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