SAP Business ByDesign – Business Scenario Explorer

Transcript:SAP Business ByDesign – Business Scenario Explorer:
SAP Business ByDesign – Business Scenario Explorer Service and Repair SAP Business ByDesign – Service and Repair Scenario Overview Open Legend Scenario Description Scenario Explorer The Service and Repair Scenario business scenario enables your service department to provide repair and maintenance to your customers on-site, at your own service center, or at the service center of a supplier. It provides functions to handle service requests, plan service orders and related activities, and fulfill, confirm, and invoice services. There are also enhanced functions for: Customer warranties, to bring transparency to your warranty business, to allow you to meet any legal requirements, and provide information on warranty-related cost and profit. Service levels, to define reaction times, specify and measure performance objectives, and designate milestones and operating hours. Outsourcing, to offer and sell third-party services, whether you outsource your field service organization partially or completely. Service and Repair incorporates business functions from related areas that directly support service delivery, such as from Supply Chain Management for spare part logistics, warehousing, and inventory; and from Cash Flow Management for processing due items and payments. Click process chevrons for details Expense Reimbursement Creating Down Payment Request - Customer Processing Outbound Delivery Processing Receivables and Payments Creating Customer Invoices Processing Inbound Delivery Notification Processing Inbound Delivery Goods Movement Service Planner / Dispatcher Involved Roles SAP Business ByDesign – Service and Repair Scenario Overview Open Legend Scenario Description Scenario Explorer The Service and Repair Scenario business scenario enables your service department to provide repair and maintenance to your customers on-site, at your own service center, or at the service center of a supplier. It provides functions to handle service requests, plan service orders and related activities, and fulfill, confirm, and invoice services. There are also enhanced functions for: Customer warranties, to bring transparency to your warranty business, to allow you to meet any legal requirements, and provide information on warranty-related cost and profit. Service levels, to define reaction times, specify and measure performance objectives, and designate milestones and operating hours. Outsourcing, to offer and sell third-party services, whether you outsource your field service organization partially or completely. Service and Repair incorporates business functions from related areas that directly support service delivery, such as from Supply Chain Management for spare part logistics, warehousing, and inventory; and from Cash Flow Management for processing due items and payments. Click process chevrons for details Expense Reimbursement Creating Down Payment Request -