Session 3. Counselling skills: Listening and

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Session 3. Counselling skills: Listening and learning 31 WHOYoshi Shimizu Summary: Six listening and learning skills Use helpful non-verbal communication Ask open questions Use responses and gestures that show interest Reflect back what

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Session 3. Counselling skills: Listening and learning 3/1 © WHO/Yoshi Shimizu<br>
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Summary: Six listening and learning skills Use helpful non-verbal communication
Ask open questions
Use responses and gestures that show interest
Reflect back what the mother/parent/caregiver says
Empathize – show you understand how the mother/parent/caregiver feels
Avoid using judging words 3/3<br>
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Session 3. Objectives Counselling skills: Listening and learning After completing this session, participants will be able to:

list the listening and learning skills
give an example of each skill
demonstrate the appropriate use of the skills when counselling a new mother on feeding her baby. 3/2<br>