Student Health Insurance For Study Abroad Programs
Description: Student Health Insurance For Study Abroad Programs Presented By: Jim McGarvey, Senior Account Executive 2025-26 Plan Year How Does This Plan Work? Medical expenses are very costly and without active, in-network medical insurance while
Related Topics
Download Presentation
"Student Health Insurance For Study Abroad Programs" is the property of its rightful owner. Permission is granted to download and print the materials on this website for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Presentation Transcript
slide1. Student Health Insurance For Study Abroad Programs Presented By:
Jim McGarvey, Senior Account Executive
2025-26 Plan Year<br>
slide2. How Does This Plan Work? Medical expenses are very costly and without active, in-network medical insurance while abroad, students can owe exorbitant amounts for healthcare.
The SUNY International Health Insurance Plan will help pay for medical bills that you will incur when you go to the doctor, hospital, or pick up prescription medication abroad.
In addition to the health insurance coverage, the plan provides assistance for managing medical and travel emergencies while on your study abroad program.<br>
slide3. How Do I Enroll? These insurance policies are mandatory and are included in the SUNY tuition fees for each student’s protection during their study abroad program. Your study abroad office will enroll you.
Coverage is available voluntarily for your spouse and for your child(ren).<br>
slide4. What Does This Plan Cover? Preventative Care
Primary Care Office Visits
Urgent Care Visits
Emergency Care
Inpatient/Outpatient Hospital Care
Mental Health Services
Required Immunizations
Prescription Drugs
Labs and Imaging
Ambulance
Maternity and Nursery Care for a Covered Pregnancy
Medical, Political, Natural Disaster Evacuation & Repatriation<br>
slide5. Summary of Plan Benefits<br>
slide6. How Do I Get Started? You will receive an email from notifications@uhcsr.com that an ID card is available for you.
To view, download or request a hard copy ID Card, to please visit https://myaccount.uhcsr.com/
Be sure to register your account and download your ID card prior to departure!<br>
slide7. Initial Registration/Account Set-Up This is what the screen looks like to create your account for the first time so that you can download your Health Insurance ID Card and access the full UHC member portal.<br>
slide8. You Can Access Your Account from Your Computer, iPad or SmartPhone 24/7<br>
slide9. Here’s What You Can Do In UHC MyAccount<br>
slide10. What Will My Health Insurance ID Card Look Like?<br>
slide11. Travel Abroad Enhancements<br>
slide12. How Do I Locate Providers Abroad and Pay For Services? Step 1: Call 844-249-0748 (number on back of ID card or +1 – 410-453-6330) or email assistance@uhcglobal.com.
Step 2: UHC will advise of nearest provider that meets their standard of care.
Step 3: UHC will call provider and pre-pay them for your visit.
Step 4: Show your insurance ID card to any Doctor’s offices that you visit, as well as pharmacies, labs, etc.<br>
slide13. How To File A Claim Abroad: Travel Abroad Claims Submissions:
If payment is not arranged at the time of service via UHC Global, the student may email all claim information to UHCSR at si.drg@uhcsr.com (a claim form is not needed to submit a claim, but UHCSR needs the student’s SRID number from their insurance card).
Please remember when submitting a claim:
Member must include proof of payment for reimbursement.
If payment was made by check, a copy of the front and back of the cancelled check needs to be included.
For all credit card payments, the credit card statement showing the cardholder’s full name, institution name and payment information for each date of service is required.
If payment was made with an ATM or Debit card, the bank statement showing the accountholder’s full name, institution name and payment information for each date of service is required. UHCSR will call the provider of services to verify all cash payments.<br>
slide14. Telehealth Services - Medical Process: member visits the HealthiestYou app or website via their UHC portal and completes a questionnaire.<br>
slide15. 24/7 Crisis Support (Optum) Click on the 24/7 Crisis Support tile to access the phone number (which is 866-671-9302). Student will then be connected with a support specialist.<br>
slide16. Telehealth Services – Mental Health Process: member visits the BetterHelp website via the BetterHelp welcome email or the link in their UHC portal and completes a questionnaire. Member provides their UHCSR insurance information from UHCSR ID card, emergency contacts and their goals for the service.<br>
slide17. BetterHelp Overview<br>
slide18. Helping you with any of life’s challenges Stress, Anxiety, Burnout Sleeping Productivity Parenting Depression Relationships Family conflicts Self- Esteem
Anger management
Career difficulties Intimacy
Trauma and abuse Grief
Eating
Addictions Bipolar disorder LGBTQI+
And more! BetterHelp therapists specialize in
over 81 different focus areas,
meaning they can help you through any number of presenting issues:<br>
slide19. How BetterHelp supports students Classes
Rotation of 65+ topics
50-200 members join per class Journaling
*Can be shared with therapist Easy daily practice Groups
500+ available.
Therapist facilitated conversations.
(5-18 members) Therapy Sessions
Message, live chat, call, and video
chat with your therapist. Goal Tracking
Set and monitor goals to keep therapy on track Worksheets
150+ empowering digital worksheets WorkWell
Educational content about mental health<br>
slide20. Simple and effective matching questionnaire Less than five minutes to complete Demographic
Preferences
Skills & expertise<br>
slide21. BetterHelp’s proven matching process Results Licensure Expertise Matching Algorithm Qualified therapist Preferences<br>
slide22. Members easily self-schedule their live sessions 1.Choose the right time for you 3. Click “Book” 2. Choose how you’d
like to communicate Results in higher engagement levels
(more members scheduling more sessions)<br>
slide23. Get support in as little as 24 hours. 2
Matching 3
Communicating 1
Onboarding<br>
slide24. FREQUENTLY ASKED QUESTIONS What is BetterHelp? A new added program for virtual Behavioral Healthcare that can be accessed while studying abroad AND in the United States.
Does BetterHelp provide telemedicine services? No, it is access to mental health resources.
Do we still have HealthiestYou and Teledoc? Yes, however you can only use HealthiestYou within the US. If you have a current therapist in the US and then study abroad, you cannot continue treatment with that therapist until you return to the US.
How long do I have access to BetterHelp? This resource will align with the same start and end dates of your UnitedHealthcare international student medical insurance.
Who is this available to? SUNY Study Abroad Students only.
When can I start using BetterHelp? Once enrolled in the UHC study abroad coverage.<br>
slide25. FREQUENTLY ASKED QUESTIONS (Continued) Do we need to do anything to enroll in BetterHelp? No, you are automatically eligible for BetterHelp benefits through your United Healthcare Student Resources student health enrollment.
How will I know when this is ready for me to login in to? You will receive a welcome email from BetterHelp prior to your trip departure.
What do I need to login? Just your SUNY school email.
What other resources do I have besides BetterHelp while abroad? You can use the resources available through UHC Global to locate an in-person provider anywhere in the world. Have your insurance ID card available and contact UHC Global for assistance by calling 1-410-453-6330 or 1-800-527-0218, or by emailing assistance@uhcglobal.com
If you’re unsure what to do or need immediate support, you can also contact the
Optum 24-Hour Crisis Line at 1-866-671-9302.<br>
slide26. Need Support? For Health Insurance Plan or Claim Assistance
888-714-6544 or email customerservice@uhcsr.com To Locate Providers Abroad, Monitor Travel Risks, View Medical Intelligence Reports, Daily Security Briefings of Global Events, View Drug and Language Translation Guides:
844-249-0748 or email assistance@uhcglobal.com<br>
slide27. Safe Travels! Thank you! Collegiate Solutions - Alera Group<br>
Jim McGarvey, Senior Account Executive
2025-26 Plan Year<br>
slide2. How Does This Plan Work? Medical expenses are very costly and without active, in-network medical insurance while abroad, students can owe exorbitant amounts for healthcare.
The SUNY International Health Insurance Plan will help pay for medical bills that you will incur when you go to the doctor, hospital, or pick up prescription medication abroad.
In addition to the health insurance coverage, the plan provides assistance for managing medical and travel emergencies while on your study abroad program.<br>
slide3. How Do I Enroll? These insurance policies are mandatory and are included in the SUNY tuition fees for each student’s protection during their study abroad program. Your study abroad office will enroll you.
Coverage is available voluntarily for your spouse and for your child(ren).<br>
slide4. What Does This Plan Cover? Preventative Care
Primary Care Office Visits
Urgent Care Visits
Emergency Care
Inpatient/Outpatient Hospital Care
Mental Health Services
Required Immunizations
Prescription Drugs
Labs and Imaging
Ambulance
Maternity and Nursery Care for a Covered Pregnancy
Medical, Political, Natural Disaster Evacuation & Repatriation<br>
slide5. Summary of Plan Benefits<br>
slide6. How Do I Get Started? You will receive an email from notifications@uhcsr.com that an ID card is available for you.
To view, download or request a hard copy ID Card, to please visit https://myaccount.uhcsr.com/
Be sure to register your account and download your ID card prior to departure!<br>
slide7. Initial Registration/Account Set-Up This is what the screen looks like to create your account for the first time so that you can download your Health Insurance ID Card and access the full UHC member portal.<br>
slide8. You Can Access Your Account from Your Computer, iPad or SmartPhone 24/7<br>
slide9. Here’s What You Can Do In UHC MyAccount<br>
slide10. What Will My Health Insurance ID Card Look Like?<br>
slide11. Travel Abroad Enhancements<br>
slide12. How Do I Locate Providers Abroad and Pay For Services? Step 1: Call 844-249-0748 (number on back of ID card or +1 – 410-453-6330) or email assistance@uhcglobal.com.
Step 2: UHC will advise of nearest provider that meets their standard of care.
Step 3: UHC will call provider and pre-pay them for your visit.
Step 4: Show your insurance ID card to any Doctor’s offices that you visit, as well as pharmacies, labs, etc.<br>
slide13. How To File A Claim Abroad: Travel Abroad Claims Submissions:
If payment is not arranged at the time of service via UHC Global, the student may email all claim information to UHCSR at si.drg@uhcsr.com (a claim form is not needed to submit a claim, but UHCSR needs the student’s SRID number from their insurance card).
Please remember when submitting a claim:
Member must include proof of payment for reimbursement.
If payment was made by check, a copy of the front and back of the cancelled check needs to be included.
For all credit card payments, the credit card statement showing the cardholder’s full name, institution name and payment information for each date of service is required.
If payment was made with an ATM or Debit card, the bank statement showing the accountholder’s full name, institution name and payment information for each date of service is required. UHCSR will call the provider of services to verify all cash payments.<br>
slide14. Telehealth Services - Medical Process: member visits the HealthiestYou app or website via their UHC portal and completes a questionnaire.<br>
slide15. 24/7 Crisis Support (Optum) Click on the 24/7 Crisis Support tile to access the phone number (which is 866-671-9302). Student will then be connected with a support specialist.<br>
slide16. Telehealth Services – Mental Health Process: member visits the BetterHelp website via the BetterHelp welcome email or the link in their UHC portal and completes a questionnaire. Member provides their UHCSR insurance information from UHCSR ID card, emergency contacts and their goals for the service.<br>
slide17. BetterHelp Overview<br>
slide18. Helping you with any of life’s challenges Stress, Anxiety, Burnout Sleeping Productivity Parenting Depression Relationships Family conflicts Self- Esteem
Anger management
Career difficulties Intimacy
Trauma and abuse Grief
Eating
Addictions Bipolar disorder LGBTQI+
And more! BetterHelp therapists specialize in
over 81 different focus areas,
meaning they can help you through any number of presenting issues:<br>
slide19. How BetterHelp supports students Classes
Rotation of 65+ topics
50-200 members join per class Journaling
*Can be shared with therapist Easy daily practice Groups
500+ available.
Therapist facilitated conversations.
(5-18 members) Therapy Sessions
Message, live chat, call, and video
chat with your therapist. Goal Tracking
Set and monitor goals to keep therapy on track Worksheets
150+ empowering digital worksheets WorkWell
Educational content about mental health<br>
slide20. Simple and effective matching questionnaire Less than five minutes to complete Demographic
Preferences
Skills & expertise<br>
slide21. BetterHelp’s proven matching process Results Licensure Expertise Matching Algorithm Qualified therapist Preferences<br>
slide22. Members easily self-schedule their live sessions 1.Choose the right time for you 3. Click “Book” 2. Choose how you’d
like to communicate Results in higher engagement levels
(more members scheduling more sessions)<br>
slide23. Get support in as little as 24 hours. 2
Matching 3
Communicating 1
Onboarding<br>
slide24. FREQUENTLY ASKED QUESTIONS What is BetterHelp? A new added program for virtual Behavioral Healthcare that can be accessed while studying abroad AND in the United States.
Does BetterHelp provide telemedicine services? No, it is access to mental health resources.
Do we still have HealthiestYou and Teledoc? Yes, however you can only use HealthiestYou within the US. If you have a current therapist in the US and then study abroad, you cannot continue treatment with that therapist until you return to the US.
How long do I have access to BetterHelp? This resource will align with the same start and end dates of your UnitedHealthcare international student medical insurance.
Who is this available to? SUNY Study Abroad Students only.
When can I start using BetterHelp? Once enrolled in the UHC study abroad coverage.<br>
slide25. FREQUENTLY ASKED QUESTIONS (Continued) Do we need to do anything to enroll in BetterHelp? No, you are automatically eligible for BetterHelp benefits through your United Healthcare Student Resources student health enrollment.
How will I know when this is ready for me to login in to? You will receive a welcome email from BetterHelp prior to your trip departure.
What do I need to login? Just your SUNY school email.
What other resources do I have besides BetterHelp while abroad? You can use the resources available through UHC Global to locate an in-person provider anywhere in the world. Have your insurance ID card available and contact UHC Global for assistance by calling 1-410-453-6330 or 1-800-527-0218, or by emailing assistance@uhcglobal.com
If you’re unsure what to do or need immediate support, you can also contact the
Optum 24-Hour Crisis Line at 1-866-671-9302.<br>
slide26. Need Support? For Health Insurance Plan or Claim Assistance
888-714-6544 or email customerservice@uhcsr.com To Locate Providers Abroad, Monitor Travel Risks, View Medical Intelligence Reports, Daily Security Briefings of Global Events, View Drug and Language Translation Guides:
844-249-0748 or email assistance@uhcglobal.com<br>
slide27. Safe Travels! Thank you! Collegiate Solutions - Alera Group<br>