TBM Taxonomy Version 2.0 October 31, 2016 TBM
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TBM Taxonomy Version 2.0 October 31, 2016 TBM Model (Conceptual Graphic) IT View Business View Business Units or Business Capabilities End User Services, Business Application Services Delivery Services, Platform Services, Infrastructure
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01
TBM Taxonomy Version 2.0 October 31, 2016<br>
02
TBM Model (Conceptual Graphic) IT View Business View Business Units or Business Capabilities End User Services, Business Application Services Delivery Services, Platform Services, Infrastructure Services, Emerging Projects IT Towers Cost Pools General Ledger Finance View<br>
03
TBM Taxonomy V2.0 (High Level View) Cost Pools Internal Services Telecom Facilities & Power Outside Services Internal Labor External Labor IT Towers End User Application Delivery IT Management Security & Compliance Output Network Storage Compute Data Center Services Business Units or Business Capabilities Business Unit or Business Capability Business Unit or Business Capability Business Unit or Business Capability Business Unit or Business Capability Business Unit or Business Capability Delivery Services Platform Services Infrastructure Services Business Application Services End User Services Software Hardware Other Emerging<br>
04
BUSINESS CAPABILITIES IT TOWERS COST POOLS (v2) SERVICES INTERNAL LABOR OUTSIDE
SERVICES HARDWARE SOFTWARE FACILITIES
& POWER TELECOM Expense Consulting Expense Expense Subscription Lease Managed Service Provider Lease Expense Expense Expense Maintenance & Support Maintenance & Support Maintenance & Support EXTERNAL LABOR Cloud Service Provider OTHER Other Depreciation & Amortization Depreciation & Amortization Depreciation & Amortization Depreciation & Amortization Lease Maintenance & Support Capital Capital Capital Capital Capital Capital Capital CapEx Operating Expenditures by Shared
Service* INTERNAL SERVICES<br>
SERVICES HARDWARE SOFTWARE FACILITIES
& POWER TELECOM Expense Consulting Expense Expense Subscription Lease Managed Service Provider Lease Expense Expense Expense Maintenance & Support Maintenance & Support Maintenance & Support EXTERNAL LABOR Cloud Service Provider OTHER Other Depreciation & Amortization Depreciation & Amortization Depreciation & Amortization Depreciation & Amortization Lease Maintenance & Support Capital Capital Capital Capital Capital Capital Capital CapEx Operating Expenditures by Shared
Service* INTERNAL SERVICES<br>
05
IT TOWERS (v2) COST POOLS BUSINESS CAPABILITIES SERVICES IT Towers Hierarchy
IT Tower
IT Sub-Tower
IT Sub-Tower Element Example
Compute
Servers
Windows
Linux Apptio defined standard, TBM Council endorsed Optional for more granular fidelity<br>
IT Tower
IT Sub-Tower
IT Sub-Tower Element Example
Compute
Servers
Windows
Linux Apptio defined standard, TBM Council endorsed Optional for more granular fidelity<br>
06
IT TOWERS (v2) DATA
CENTER STORAGE END USER DELIVERY APPLICATION OUTPUT NETWORK COMPUTE SECURITY &
COMPLIANCE IT
MANAGEMENT Enterprise
Data Center Online Storage IT Service
Management Offline Storage Operations
Center Disaster Recovery Project
Management Central
Print LAN/WAN Voice Servers
(Windows/Linux) Unix Mainframe Middleware Security Compliance IT Management & Strategic Planning Enterprise Architecture IT Finance IT Vendor
Management Workspace Mobile
Devices End User Software Conferencing
& AV Converged Infrastructure Mainframe Database Midrange Mainframe
Online Storage Mainframe
Offline Storage Mainframe Other
Facilities Application Development Application Support
& Operations Database BUSINESS CAPABILITIES SERVICES Middleware IT Help
Desk Deskside
Support Business Software Client
Management Transport COST POOLS Key: Decision, no further feedback Proposal, needs vote Network
Printers<br>
CENTER STORAGE END USER DELIVERY APPLICATION OUTPUT NETWORK COMPUTE SECURITY &
COMPLIANCE IT
MANAGEMENT Enterprise
Data Center Online Storage IT Service
Management Offline Storage Operations
Center Disaster Recovery Project
Management Central
Print LAN/WAN Voice Servers
(Windows/Linux) Unix Mainframe Middleware Security Compliance IT Management & Strategic Planning Enterprise Architecture IT Finance IT Vendor
Management Workspace Mobile
Devices End User Software Conferencing
& AV Converged Infrastructure Mainframe Database Midrange Mainframe
Online Storage Mainframe
Offline Storage Mainframe Other
Facilities Application Development Application Support
& Operations Database BUSINESS CAPABILITIES SERVICES Middleware IT Help
Desk Deskside
Support Business Software Client
Management Transport COST POOLS Key: Decision, no further feedback Proposal, needs vote Network
Printers<br>
07
SERVICES BUSINESS CAPABILITIES Services Hierarchy
Service Type
Service Category
Service Name
Service Offering COST POOLS IT TOWERS Example
End User
Client Compute
Computer
Standard Desktop
Dev Workstation<br>
Service Type
Service Category
Service Name
Service Offering COST POOLS IT TOWERS Example
End User
Client Compute
Computer
Standard Desktop
Dev Workstation<br>
08
SERVICES COST POOLS BUSINESS CAPABILITIES IT TOWERS End User Services Business Application Services (for generic company; industry templates in the future) Client
Computing Communication & Collaboration Connectivity Product Management Sales &
Marketing Manufacturing
& Delivery Customer
Service Finance Human
Resources Facilities
& Assets Cross-Function Capabilities Infrastructure Services Platform Services Delivery Services Strategy & Planning Development Support Operations Security & Compliance Data Applications Data Center Network Compute Storage Collaboration
Communication
Productivity
Print Network Access
Remote Access Product Development
Product Planning Customer Analytics
Marketing & Advertising
Sales Force & Channel Mgmt
Customer Sales Resource Planning
Manufacturing
Inventory & Warehousing
Product Delivery
Service Delivery Order Mgmt
Customer Care Recruiting
Talent Mgmt
Workforce Mgmt Equipment
Facilities Financial Planning
General Acct’g
Revenue Acct’g
Payroll
Procurement
Accounts Payable
Treasury
Tax
Consolidation
Internal Control Enterprise Data Center
Other Data Center Physical Compute
Virtual Compute & Containers
Compute on Demand
Mainframe Networked Storage
File & Object Storage
Backup & Archive
Distributed Storage (CDN) Data Network
Voice Network
Internet Connectivity
Virtual Private Network
Domain Services
Load Balancing Database
Distributed Cache
Data Management
Data Warehouse
Data Analytics & Visualizations
Machine Learning Application Hosting
Message Bus & Integration
Content Mgmt
Search
Streaming Technology Business Mgmt
Innovation & Ideation
Enterprise Architecture
Program & Project Mgmt
Business Solution Consulting
IT Vendor Mgmt IT Service Mgmt
Monitoring
Capacity Mgmt
Deployment & Administration Service Desk
Application Support
IT Training
Central Print Security
Governance, Risk & Compliance
Business Continuity & Disaster Recovery Design & Development
System Integration
Testing Enterprise Knowledge Mgmt
Corporate Communications
Legal Emerging Internet of Things (IoT)
Virtual Reality / Augmented Reality
Block Chain Computer
Mobile
Bring Your Own Device
Virtual Client Business-Facing Internal IT, may be Business-Facing Note: abbreviations used in graphic; taxonomy uses full names<br>
Computing Communication & Collaboration Connectivity Product Management Sales &
Marketing Manufacturing
& Delivery Customer
Service Finance Human
Resources Facilities
& Assets Cross-Function Capabilities Infrastructure Services Platform Services Delivery Services Strategy & Planning Development Support Operations Security & Compliance Data Applications Data Center Network Compute Storage Collaboration
Communication
Productivity
Print Network Access
Remote Access Product Development
Product Planning Customer Analytics
Marketing & Advertising
Sales Force & Channel Mgmt
Customer Sales Resource Planning
Manufacturing
Inventory & Warehousing
Product Delivery
Service Delivery Order Mgmt
Customer Care Recruiting
Talent Mgmt
Workforce Mgmt Equipment
Facilities Financial Planning
General Acct’g
Revenue Acct’g
Payroll
Procurement
Accounts Payable
Treasury
Tax
Consolidation
Internal Control Enterprise Data Center
Other Data Center Physical Compute
Virtual Compute & Containers
Compute on Demand
Mainframe Networked Storage
File & Object Storage
Backup & Archive
Distributed Storage (CDN) Data Network
Voice Network
Internet Connectivity
Virtual Private Network
Domain Services
Load Balancing Database
Distributed Cache
Data Management
Data Warehouse
Data Analytics & Visualizations
Machine Learning Application Hosting
Message Bus & Integration
Content Mgmt
Search
Streaming Technology Business Mgmt
Innovation & Ideation
Enterprise Architecture
Program & Project Mgmt
Business Solution Consulting
IT Vendor Mgmt IT Service Mgmt
Monitoring
Capacity Mgmt
Deployment & Administration Service Desk
Application Support
IT Training
Central Print Security
Governance, Risk & Compliance
Business Continuity & Disaster Recovery Design & Development
System Integration
Testing Enterprise Knowledge Mgmt
Corporate Communications
Legal Emerging Internet of Things (IoT)
Virtual Reality / Augmented Reality
Block Chain Computer
Mobile
Bring Your Own Device
Virtual Client Business-Facing Internal IT, may be Business-Facing Note: abbreviations used in graphic; taxonomy uses full names<br>
09
Infrastructure Services COST POOLS BUSINESS CAPABILITIES IT TOWERS Enterprise Data Center
Owned & operated
Co-location
Tier 1, Tier 2, Tier 3, Tier 4
Shipping & receiving
Assembly
Rack & stack
Maintenance
Other Data Center
Space & power Data Network
Point to point (SONET, T1, T3)
MPLS, ATM
Local access (100Mbps, 1 GB fiber)
Satellite/non-terrestrial/microwave
Field network
Voice Network
POTS
800 Service
Satellite/non-terrestrial, radio
Internet Connectivity
Internet access (Verizon, AT&T)
Network transit (Level 3, AT&T)
Virtual Private Network
VPN
VLANs
Domain Services
Domain Name Services
Load Balancing
Network load balancing
Application load balancing Networked Storage
SAN, NAS, SSD
Tier 1, Tier 2, Tier 3
File & Object Storage
Low-cost storage
Backup & Archive
Disk backup (Symantec, HP, CA)
Data Domain
Tape backup
Optical backup
Off-site storage
Distributed Storage (CDN)
Akamai distributed storage
CloudFront
Azure CDN Physical Compute
Large physical Windows server
Sun Solaris 15k
IBM AIX
Virtual Compute & Containers
Xen, OpenStack, VMware
Virtual Linux server (size)
Virtual Windows server (size)
Compute/data/app containers
Docker, Mesosphere, Kubernetes
Compute on Demand
Xen, OpenStack, VMware
AWS – EC2, Auto Scaling
Azure – Virtual Machines
AWS – Lambda
Azure - Batch
Mainframe
Transactional compute
Batch compute (peak-time)
Batch compute (off peak-time)<br>
Owned & operated
Co-location
Tier 1, Tier 2, Tier 3, Tier 4
Shipping & receiving
Assembly
Rack & stack
Maintenance
Other Data Center
Space & power Data Network
Point to point (SONET, T1, T3)
MPLS, ATM
Local access (100Mbps, 1 GB fiber)
Satellite/non-terrestrial/microwave
Field network
Voice Network
POTS
800 Service
Satellite/non-terrestrial, radio
Internet Connectivity
Internet access (Verizon, AT&T)
Network transit (Level 3, AT&T)
Virtual Private Network
VPN
VLANs
Domain Services
Domain Name Services
Load Balancing
Network load balancing
Application load balancing Networked Storage
SAN, NAS, SSD
Tier 1, Tier 2, Tier 3
File & Object Storage
Low-cost storage
Backup & Archive
Disk backup (Symantec, HP, CA)
Data Domain
Tape backup
Optical backup
Off-site storage
Distributed Storage (CDN)
Akamai distributed storage
CloudFront
Azure CDN Physical Compute
Large physical Windows server
Sun Solaris 15k
IBM AIX
Virtual Compute & Containers
Xen, OpenStack, VMware
Virtual Linux server (size)
Virtual Windows server (size)
Compute/data/app containers
Docker, Mesosphere, Kubernetes
Compute on Demand
Xen, OpenStack, VMware
AWS – EC2, Auto Scaling
Azure – Virtual Machines
AWS – Lambda
Azure - Batch
Mainframe
Transactional compute
Batch compute (peak-time)
Batch compute (off peak-time)<br>
10
Platform Services COST POOLS BUSINESS CAPABILITIES IT TOWERS Database
Relational Database
Oracle DBMS
Microsoft SQL, RDS
Azure SQL Database
Non Relational database
Oracle NoSQL
MongoDB, Hadoop
Amazon DynamoDB
Azure DocumentDB
Distributed Cache
Amazon ElasticCache
Azure Redis Cache
Data Management
Extract, transform & load (ETL)
Data Quality
Master Data Mgmt Data Warehouse
Central data warehouse
Operational data stores
Teradata
Amazon Redshift
Asure Data Warehouse, Data Catalog
Data Analytics & Visualizations
Visual UI / BI tools
Stream analytics
AWS Kinesis
Azure Stream Analytics
Machine Learning
Azure Machine Learning
AWS Machine Learning Content Management
Records management
Digital asset management
Search
Site search
Application search
Google
Amazon Cloudsearch
Azure Search
Streaming
Live Streaming
On-demand Streaming
On Demand Video Transcoder Application Hosting
Web Services
WebSphere, Tomcat
Azure App Service, Cloud Service
Message Bus & Integration
Message bus
Task completion alerts
Threshold alerts
Notification & alerting<br>
Relational Database
Oracle DBMS
Microsoft SQL, RDS
Azure SQL Database
Non Relational database
Oracle NoSQL
MongoDB, Hadoop
Amazon DynamoDB
Azure DocumentDB
Distributed Cache
Amazon ElasticCache
Azure Redis Cache
Data Management
Extract, transform & load (ETL)
Data Quality
Master Data Mgmt Data Warehouse
Central data warehouse
Operational data stores
Teradata
Amazon Redshift
Asure Data Warehouse, Data Catalog
Data Analytics & Visualizations
Visual UI / BI tools
Stream analytics
AWS Kinesis
Azure Stream Analytics
Machine Learning
Azure Machine Learning
AWS Machine Learning Content Management
Records management
Digital asset management
Search
Site search
Application search
Amazon Cloudsearch
Azure Search
Streaming
Live Streaming
On-demand Streaming
On Demand Video Transcoder Application Hosting
Web Services
WebSphere, Tomcat
Azure App Service, Cloud Service
Message Bus & Integration
Message bus
Task completion alerts
Threshold alerts
Notification & alerting<br>
11
Delivery Services COST POOLS BUSINESS CAPABILITIES IT TOWERS<br>
12
End User Services COST POOLS BUSINESS CAPABILITIES IT TOWERS Computer
Standard desktop
Developer workstation
Standard laptop
Ultra-portable laptop
Tablet
Kiosk
Mobile
Smartphone
Bring Your Own Device
Personal computer
Personal smartphone
Personal tablet
Virtual Client
Virtual desktop
Virtual workspaces
Remote Applications Collaboration
Collaborative Workspace (SharePoint, OneDrive, eRoom, Centerstage, Dropbox, Amazon Workspaces/WorkDocs)
Communication
Email – Exchange, Gmail, Amazon WorkMail
Messaging – IM, Lync, Slack
Social Communities – Facebook, Twitter
Conferencing – WebEx, Audio, Video
Voice – TDMA, VoIP, cellular, voicemail
Productivity
Software packages – MS Office, Office365, Google Docs, Amazon WorkDocs
Software application add-ons – Visio, Project, Adobe PageMaker, Adobe Suite
Print
Desktop printer
Departmental multi-purpose printer (print/copy/fax/scan) Network Access
Local Ethernet port (“phone jack”)
Wireless connection (“WiFi”)
Guest wireless connection (limited)
Remote Access
VPN Access (via internet)
WiFi Hotspot<br>
Standard desktop
Developer workstation
Standard laptop
Ultra-portable laptop
Tablet
Kiosk
Mobile
Smartphone
Bring Your Own Device
Personal computer
Personal smartphone
Personal tablet
Virtual Client
Virtual desktop
Virtual workspaces
Remote Applications Collaboration
Collaborative Workspace (SharePoint, OneDrive, eRoom, Centerstage, Dropbox, Amazon Workspaces/WorkDocs)
Communication
Email – Exchange, Gmail, Amazon WorkMail
Messaging – IM, Lync, Slack
Social Communities – Facebook, Twitter
Conferencing – WebEx, Audio, Video
Voice – TDMA, VoIP, cellular, voicemail
Productivity
Software packages – MS Office, Office365, Google Docs, Amazon WorkDocs
Software application add-ons – Visio, Project, Adobe PageMaker, Adobe Suite
Desktop printer
Departmental multi-purpose printer (print/copy/fax/scan) Network Access
Local Ethernet port (“phone jack”)
Wireless connection (“WiFi”)
Guest wireless connection (limited)
Remote Access
VPN Access (via internet)
WiFi Hotspot<br>
13
Business Application Services (for generic company) COST POOLS BUSINESS CAPABILITIES IT TOWERS Product Development
Innovation management
Computer-aided design (CAD)
Simulation visualization
Crowdsourcing
Product Planning
Requirements management
Product data management
Product analytics
Risk and compliance management Customer Analytics
Digital analytics
Customer analytics
Voice of the Customer
Marketing & Advertising
Marketing automation
Online marketing
Mobile marketing
Ad technology
Sales Force & Channel Mgmt
Sales force automation
Sales enablement & training
Partner relationship management
Pricing management
Customer Sales
Commerce solutions
In-store solutions (POS) Resource Planning
Demand management
Supply chain management
Manufacturing
Manufacturing process management
Quality management
Inventory & Warehousing
Inventory management
Warehouse management
Product Delivery
Fleet management
Tracking systems
Digital asset management
Service Delivery
Engagement management
Professional services
Educational services Order Management
Contract management
Order management
Invoicing
Payments
Customer Care
Multi-channel customer communication (ACD, CTI, IVR, Speech Recognition, chat, email, co-browse)
Knowledge Management
Customer service workforce automation
Field service
Customer service analytics<br>
Innovation management
Computer-aided design (CAD)
Simulation visualization
Crowdsourcing
Product Planning
Requirements management
Product data management
Product analytics
Risk and compliance management Customer Analytics
Digital analytics
Customer analytics
Voice of the Customer
Marketing & Advertising
Marketing automation
Online marketing
Mobile marketing
Ad technology
Sales Force & Channel Mgmt
Sales force automation
Sales enablement & training
Partner relationship management
Pricing management
Customer Sales
Commerce solutions
In-store solutions (POS) Resource Planning
Demand management
Supply chain management
Manufacturing
Manufacturing process management
Quality management
Inventory & Warehousing
Inventory management
Warehouse management
Product Delivery
Fleet management
Tracking systems
Digital asset management
Service Delivery
Engagement management
Professional services
Educational services Order Management
Contract management
Order management
Invoicing
Payments
Customer Care
Multi-channel customer communication (ACD, CTI, IVR, Speech Recognition, chat, email, co-browse)
Knowledge Management
Customer service workforce automation
Field service
Customer service analytics<br>
14
Business Application Services (for generic company) COST POOLS BUSINESS CAPABILITIES IT TOWERS Financial Planning
Revenue Accounting
General Accounting
Fixed Assets
Payroll
Procurement
Accounts Payable
Treasury
Tax
Internal Controls
Consolidation Recruiting
Talent Management
Workforce Management
Employee Communications Acquisition
Construction
Maintenance
Disposal Enterprise Knowledge Management
Corporate Communications
Legal<br>
Revenue Accounting
General Accounting
Fixed Assets
Payroll
Procurement
Accounts Payable
Treasury
Tax
Internal Controls
Consolidation Recruiting
Talent Management
Workforce Management
Employee Communications Acquisition
Construction
Maintenance
Disposal Enterprise Knowledge Management
Corporate Communications
Legal<br>