Unit II Managing E-Governance-Strategy and

slide1. Unit IIManaging E-Governance-Strategy and Implementation<br>
slide2. 2 Why an E-Government strategy? To pursue real economic development goals not just “technology push”.
To create the right policy and institutional frameworks from the start.
To maximize effectiveness of ICT initiatives within Government.
To manage the increasing costs of I & IT in government
To generate savings by applying I & IT in backend processes or other programmatic areas
To map path from pilot experiments to sustainable, scalable systems
To design technology architecture (infrastructure, data, standards) for the public sector
To integrate organizational silos and deliver citizen services through common channels.<br>
slide3. Leadership Policy & Institutional Reform Conceptual Framework for E-Government Strategy Goals Dimensions Outputs E-Governance:
Legal Framework,
ICT Policies - Standards Client-Oriented Service Applications Back-End Government Applications Connectivity & Data Processing infrastructure Financing Institutional Infrastructure for Service Delivery Human Resource Dev.<br>
slide4. 4 E-Government Strategy: Process (1) Define Vision and Mission
Set up high level leadership task force
Ensure consistency with economic development priorities
Assess status quo and
Secure political support
Establish stakeholder participation mechanisms (including demand)<br>
slide5. 5 E-Government Strategy: Process (2) Put in place e-govt. management framework
Assess priority needs for government services
Secure funding
Establish partnerships with private sector, where feasible
Design technical, data sharing, and service delivery infrastructure.
Prioritize projects (BPR first)<br>
slide6. 6 E-Government Strategy: Process (3) Develop time-bound implementation plan
Secure stakeholder buy-in of implementation plan
Implementation the strategy in phases
Measure and publicize progress
Evaluate results and make course corrections.<br>
slide7. E-Courts Treasuries National ID
National GIS for planning Other EDI (customs & foreigh trade)
E-BIZ
E-Procurement Commercial Taxes Excise
Company affairs Services to Business (G2B) Common Services Centres: Single-window public service delivery points eventually reaching all the 600,000 villages in India
State Wide Area Network SWAN: fiber optic connectivity up to block level
Countrywide State Data Centers
All India Portal
National E-Governance Gateway Land records
Property registration
Road transport
Agriculture
Municipalities
Panchayats
Police
Employment Exchange
Education
Health
Food Distribution & other welfare programs Income Tax
Passport, visa and immigration
E-Posts Services to Citizens (G2C) Integrated State Central<br>
slide8. Implementation Models Front End Services
For software applications, front end is the same as user interface.
In client/server applications, the client part of the program is often called the front end and the server part is called the back end.<br>
slide9. Back End Automation:
'Behind the scene' operations center of a business with which the customer rarely comes in contact.
Back-end offices or departments provide the services that make up a business function, such as accounting, administration, communications, data processing, document handling, IT Services, settlements, clearances, record maintenance, regulatory compliance, accounting.<br>
slide10. Benefits The major benefits of back-end automation are efficiency and cost reduction.
Electronic record keeping and automated work processes reduce time spent on unnecessary tasks or steps.
Inventory management software has greatly reduced the time and costs of moving goods from distribution center to the wholesaler or retail store.
This increases value to customers and reduces costs for distribution channel members.
While customers don't directly see back-end automation, they benefit from the scaled-back company operations.<br>
slide12. Business Models Self Finance
PPP
JV
Different Payments
Facilities Management Outsourcing<br>
slide13. PPP A legally enforceable contract between a private sector entity and a government body that requires the private partner to deliver a desired electronic public service, for which the private sector must invest some of its own resources (financial, technological, time, corporate reputation, etc.), and must become responsible for some of the risks of service delivery, and for which payments to the private partner are made only in exchange for actual performance delivered.<br>
slide14. This model requires less investment from the government.
This participation can only happen at the front-end level since the government is handling all the back-end work.
For example, in the case of ICT kiosks, any private party can do the setting-up of a kiosk, but to run that kiosk the government will provide all support.
There are various projects that have already been implemented by the Govt. of India and various state governments in association with private players.<br>
slide15. Some of the IT companies that have taken a pioneering role in e-Governance projects include Microsoft, Sun, IBM, TCS, HCL Infosystems and Adobe.
Microsoft is working with 14 state governments in various projects across the country.
Notable ones are the Bhoomi project of the Karnataka state government, Community.
Information Centres in the north-eastern states, AP Online, Kalyan Damodar Valley Project, and the CSCs.
IBM provides service providers with citizen solutions that are based on open standards. It also works closely with NIC, CDAC and state nodal agencies to provide Web-based solutions in agriculture, panchayati raj, taxation and health to realise the concept of ICT kiosks.<br>
slide16. The goals of PPPs in e-government are: To mobilize new private sector investment in order to leverage public funds required in the development of e-government networks, including both underlying information and communications technology infrastructure and equipment, as well as the public services being delivered on these networks;
To attract private sector experience, technology, and innovation in the design of electronic networks and services, and to benefit from private sector creativeness and ingenuity; and
To utilize private sector marketing channels and customer service expertise in the commercial delivery of services to customers of the e-government system.<br>
slide17. The potential benefits of PPPs in e-government are: Increased pace of rolling out e-government services, applications, and infrastructure, due to the financial participation of the private sector through both investment and profit-sharing;
Use of more advanced technologies in the engineering design and availability of more customtailored engineering systems, made available by the private sector;
Increased focus on outcomes resulting in better quality of service delivery and increased client satisfaction; and
Downstream effects in terms of a more capable domestic private sector.<br>
slide18. JV Joint venture (JV) model implies co-operation of public and private sectors to provide services. However, the basic idea of a JV in PPP is sharing of benefits (joint) and risks (venture) by the public and private sectors in the long-term.
JV model projects are generally used in service delivery, setting up of infrastructure in the long-term, handling of sensitive data and information relating to citizens, business and government, and for close coordination with government agencies.<br>
slide19. Management of IP Intellectual property (IP) refers to creations of the intellect for which a monopoly is assigned to designated owners by law.
Intellectual property rights (IPRs) are the protections granted to the creators of IP, and include trademarks, copyright, patents, industrial design rights, and in some jurisdictions trade secrets.
Artistic works including music and literature, as well as discoveries, inventions, words, phrases, symbols, and designs can all be protected as intellectual property.<br>