Dr Katie Coleman GP South Islington wwwislingtonnhsuk What is the problem The National GP survey sent randomly to registered patients has told us that Islington could improve its access to GP practices ID: 230901
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Slide1
Access to Primary Care
Dr Katie Coleman, GP, South Islington
www.islington.nhs.ukSlide2
What is the problem?
The National GP survey, sent
randomly to registered patients, has told us that Islington could
improve its access to GP practices(results are on your table)Some practices have also done local surveys to see what patients think of their access(results are also on your table)
www.islington.nhs.ukSlide3
What are we doing?
There are lots of things we are doing to help improve GP access.
1) Improved Access Programme (GPs
)Most GP practices across Islington are now part of an optional programme which requires them to review and change their system to improve their accessPractices have two options:
To
put in place a specific system where all patients who want a face to face appointment, but their choice of appointment can't be met receive a call back from a GP. If the problem
cannot
be dealt with over the phone there and then (lots can!), the GP will offer them a face to face appointment at a time that meets the needs of the patient.To work with advisers to review data about their own practice and identify what might be going wrong, and make changes to fix it
.www.islington.nhs.ukSlide4
What else helps GP Access?
Opening for extended hours over and above 8am-6.30pm
Minor ailments programme where you can receive help for minor health issues, like colds or headaches, from your local pharmacy instead
More ways of making an appointment with your GP, like phone, internetOrdering repeat prescriptions online or over phoneMore phone appointments with a GP or nurseBeing able to book a few weeks ahead for routine things
Touch-in screens when you arrive for your appointment
Getting tests like blood tests in your practice instead of hospital
Practice website for accessing information
Offer more services at pharmacy
www.islington.nhs.ukSlide5
1) Complete questionnaire individually
2) Table discussion
Look at the questions one by one, and write your answer on a post-it, with your practice’s name on the back. Then discuss with your table group.
What is the number one thing you think your GP practice does well?
What is your number one bug bear?
If your practice could offer something
extra to
improve their access, what would it be?
The minor ailments system – do you know how it works, and have you found it useful? We are improving it by taking away the need to go to the GP for a form before you go to the pharmacy.
www.islington.nhs.uk