PPT-Listening Methods

InDepth IVR and End to End Call Analytics What is the Real Performance of My Voice SelfService Solution Can I compare my IVR Design goals with caller behaviors What do callers actually experience. Natalie Bryant, Director. Practice Development. How many of your waking . hours . are spent communicating with others? . 70% - 80. %. Ways to Communicate:. Reading. Writing. Speaking. Listening. Listening. Lawyers Assistance Program. Facilitated by Robert Bircher . 1. Effective Listening Skills. To be a great communicator, the first step is being a good listener. Many lawyers believe they are good listeners, but on a 5 step level of listening skills most only rank a level 2. Megan . Tomei. -Jameson. Associate professor, Speech Communication. Goals. Promote critical thinking. Teach students that “arguing” is not about “winning” and “losing”. Debate should be used to promote a civil dialogue in which everyone learns something. We have two ears and one mouth so that we can listen twice as much as we speak. ~ Epictetus. Of the time spent communicating each day, . 45% . is devoted to listening.. Usually a person only remembers about . Passive Listeners- . letting the person speaking do all the work while we go along for the ride.. Active . Listeners- . Playing an active role in the conversation by guiding the speaker toward common interests.. “If . children can’t say it – they can’t write . it.”. Why are . ‘Speaking . and . Listening’ skills . so . important. ?. Speaking and listening are at the heart of children’s learning. Children need to be confident communicators and active listeners in order to learn about the world they live in. Language skills are crucial, and . Experiences with Health Services. . Greg Price, . Assistant National Director. Quality Improvement Division. Listening to the patient perspective. . “You never really understand a person until you consider things from his point of view… until you climb inside of his skin and walk around in it.” . BY ESPERANZA VERA R. . FULL TIME PROFESSOR . UNIVERSIDAD PEDAGOGICA NACIONAL. Listening for the general idea of a text. (. listening for gist.  . ). Direct. . meaning. . comprehension. What. . is. The . C. ommunication Tree. Why is speaking and listening so important?. Children learn to talk by listening. Communication is a life long skill. An essential communication . . skill. What does good listening look like?. By. Group Captain. MUHAMMAD AKRAM MANKASH ®. WHAT IS LISTENING?. Generally listening is understood as . hearing. . . BUT LISTENING. …. i. s. . following and understanding the sound. s / monitoring gestures as in involves perception,…. Strand 2: Unit 3. The ‘. Preoccupieds. ’. These people come across as rushed and are always looking around or doing something else while you are talking to them. They cannot sit still and listen.. Importance of Listening:. Generally listening is given less . importan. ce. than speaking. It is implied as a component of speaking. How could you speak a language without listening?. Observable nature of speaking is more measurable than listening.. EFFECTIVE LISTENING. KEEP QUITE- as much as possible.. DON’T LEAD- unless you want to hear the opposite of what is being said. DON’T REACT DEFENSIVELY- if what you hear bothers you. AVOID CLICHES- to make meaningful statements. The Reader’s Digest Version. Listening. Pair up with someone you don’t know (or who you know least).. Choose who will be the speaker and who will be the listener.. Listener. : Your role is to listen intently- no asking questions.