Cisco CCEA 500-442 Certification Study Guide - PDF document

Cisco CCEA 500 - 442 Certification Study Guide Cisco 500 - 442 Exam Details, Syllabus and Questions www.NWExam.com Get complete detail on 500 - 442 exam guide to crack Administering Cisco Contact Center Enterprise. You can collect all information on 500 - 442 tutorial, practice test, books, study material, exam questions, and syllabus. Firm your knowledge on Administering Cisco Contact Center Enterprise and get ready to crack 500 - 442 certification. Explore all informa tion on 500 - 442 exam with number of questions, passing percentage and time duration to complete test. WWW.NWEXAM.COM PDF 500 - 442 CCEA Sample Questions 1 Cisco CCEA 500 - 442 Certification Study Guide Cisco 500 - 442 Certification Exam Details Cisco 500 - 442 certifications are globally accepted and add significant value to any IT professional. The certification gives you a profound understanding of all the workings of the network models and the devices that are utilized with it. NWExam.com is proud to provide you with the best Cisco Exam Guides. The Cisco 500 - 442 Exam is challenging, and thorough preparation is essential for success. This cert guide is designed to help you prepare for the CCEA certification exam. It contains a detailed list of the topics covered on the Professional exam. These guidelines for the Administering Contact Center Enterprise will help guide you through the study process for your certific ation. To obtain Administering Cisco Contact Center Enterprise certification, you are required to pass the Administering Contact Center Enterprise 500 - 442 exam. This exam is created keeping in mind the input of professionals in the industry and reveals ho w Cisco products are used in organizations across the world. WWW.NWEXAM.COM PDF 500 - 442 CCEA Sample Questions 2 500 - 442 Administering Cisco Contact Center Enterprise Exam Summary ● Exam Name: Administering Cisco Contact Center Enterprise ● Exam Code: 500 - 442 ● Exam Price: $300 USD ● Duration: 90 minutes ● Number of Questions: 45 - 55 ● Passing Score: Variable (750 - 850 / 1000 Approx.) ● Exam Registration: PEARSON VUE ● Sample Questions: Cisco 500 - 442 Sample Questions ● Recommended Practice: Unified Contact Center Enterprise Specialization requirement for Systems E ngineers Practice Test ● Recommended Training: ○ Understanding Cisco Contact Center Enterprise Foundations (CCEF) ○ Administering Cisco Contact Ce nter Enterprise (CCEA) Topics covered in the Cisco CCEA 500 - 442 Exam Section Weight Objectives Overview 20% - Understand Contact Center basics - Describe CCE components and architecture - Explain call flow - Describe access tools Basic Calls and Agent settings 20% - Deploy basic call settings - Build basic ICM scripts - Configure basic agent functionality - Configure basic call treatment Configuration and Implementation 20% - Implement precision routing - Configure agent t eams and supervisors - Utilize Finesse administration tool Advanced Configuration 20% - Implement VXML applications - Configure roles and departments - Configure RONA support Advanced Features 10% - Understand CCE features beyond default Reporting 10% - Utilize CUIC What type of questions are on the Cisco 500 - 442 exams? ● Single answer multiple choice ● Multiple answer multiple choice ● Drag and Drop (DND) WWW.NWEXAM.COM PDF 500 - 442 CCEA Sample Questions 3 ● Router Simulation ● Testlet CCEA 500 - 442 Practice Exam Questions. Grab an understanding from these Cisco 500 - 442 sample questions and answers and improve your 500 - 442 exam preparation towards attaining a Administering Cisco Contact Center Enterprise Certification. Answering these sample questions will make you familiar with the types of questions you can expect on the actual exam. Doing practice with CCEA Administering Contact Center Enterprise questions and answers before the exam as much as possible is the key to passing the Cisco 500 - 4 42 certification exam. 500 - 442 Administering Cisco Contact Center Enterprise Sample Questions: - 01. VXML applications are used to control which aspect of a call system? a) Physical wiring of the call center b) Customer - agent dialogues c) Installation of de sktop applications d) Deployment of web servers 02. Which outcome is directly achieved by implementing effective ICM scripts? (Choose Two) a) Lowered average handling time b) Increased sales from outbound calls c) Improved customer satisfaction d) Enhance d data security 03. Which component in a Contact Center architecture is primarily responsible for routing customer interactions based on business rules and agent availability? (Choose Two) a) Interactive Voice Response (IVR) b) Automatic Call Distributor (ACD) c) Customer Relationship Management (CRM) d) Unified Messaging 04. How does configuring a call treatment impact customer experience in a contact center? a) It specifies the background music during hold time WWW.NWEXAM.COM PDF 500 - 442 CCEA Sample Questions 4 b) It prioritizes calls based on customer value c) It automates the greeting messages d) It offers self - service options for quick resolutions 05. How do modern contact centers enhance customer experience? (Choose Two) a) By using advanced analytics to predict customer behavior b) By limiting customer interactions to voice calls c) By automating all customer interactions d) By offering 24/7 support across multiple channels 06. What is a primary goal of a modern Contact Center? (Choose Two) a) To provide customer support exclusiv ely over the phone b) To manage customer interactions across multiple channels c) To minimize operational costs d) To monitor employee performance 07. Precision routing helps improve customer _____ by matching them with the best available resource. a) service b) annoyance c) disinterest c) bills 08. In a typical Contact Center environment, what is the correct sequence of call flow? a) IVR → Agent → Queue → Wrap - up b) Queue → IVR → Agent → Wrap - up c) IVR → Queue → Agent → Wrap - up d) Agent → IVR → Que ue → Wrap - up 09. What functions do multi - channel capabilities in a contact center typically include? (Choose Three.) a) Voice calls b) Email c) Fax d) Social media interactions e) Postal mail responses WWW.NWEXAM.COM PDF 500 - 442 CCEA Sample Questions 5 10. Supervisors are responsible for monitoring and coaching agent teams to enhance _____. a) customer satisfaction b) profit margins c) software updates d) break times Solutions: Question: 01 - Answer: b Question: 02 - Answer: a, c Question: 03 - Answer: a, b Question: 04 - Answer: d Question: 05 - Answer: a, d Question: 06 - Answer: b, c Question: 07 - Answer: a Question: 08 - Answer: c Question: 09 - Answer: a, b, d Question: 10 - Answer: a Not every IT certification is intended for professionals, but Cisco certification is a great deal. After achieving this Cisco 500 - 442, you can grab an opportunity to be an IT professional with unique capability and can help the industry or get a good job. Many individuals do the Cisco certifications just for the interest, and that payback as a profession because of the worth of this course.