Pass the Cisco 500-442 Exam: Study Tips & Sample Questions - PDF document

Pass the Cisco 500 - 442 Exam: Study Tips & Sample Questions 500 - 442 Certification Made Easy with nwexam.com 500 - 442 Exam Detail Vendor Cisco Exam Code 500 - 442 Full Exam Name Administering Cisco Contact Center Enterprise Number of Questions 45 - 55 Sample Questions Cisco 500 - 442 Sample Questions Practice Exams Unified Contact Center Enterprise Specialization requirement for Systems Engineers Practice Test Passing Score Variable (750 - 850 / 1000 Approx.) Time Limit 90 minutes Languages English 100% Guaranteed Success with NWExam.com How to Prepare for 500 - 442 ❏ Know and study complete syllabus content from Books ❏ Perform enough practice with Cisco system with related Cisco 500 - 442 certification subjects ❏ Identify the key configuration, workflow and data flow ❏ Perform with online practice exams on NWExam.com for Cisco Administering Contact Center Enterprise ❏ Identify your weak areas from practice test and do more practice with system ❏ Repeat practice exams and try to score 100% on www.nwexam.co m 100% Guaranteed Success with NWExam.com Cisco 500 - 442 Certification Syllabus Content Topic Weight Overview 20% Basic Calls and Agent settings 20% Configuration and Implementation 20% Advanced Configuration 20% Advanced Features 10% Reporting 10% 100% Guaranteed Success with NWExam.com 500 - 442 Exam Questions 100% Guaranteed Success with NWExam.com Cisco 01. Which outcome is directly achieved by implementing effective ICM scripts? (Choose Two) a) Lowered average handling time b) Increased sales from outbound calls c) Improved customer satisfaction d) Enhanced data security 100% Guaranteed Success with NWExam.com ANSWER : a) Lowered average handling time c) Improved customer satisfaction 100% Guaranteed Success with NWExam.com 02. How does configuring a call treatment impact customer experience in a contact center? a) It specifies the background music during hold time b) It prioritizes calls based on customer value c) It automates the greeting messages d) It offers self - service options for quick resolutions 100% Guaranteed Success with NWExam.com ANSWER : d) It offers self - service options for quick resolutions 100% Guaranteed Success with NWExam.com 03. What is a primary goal of a modern Contact Center? (Choose Two) a) To provide customer support exclusively over the phone b) To manage customer interactions across multiple channels c) To minimize operational costs d) To monitor employee performance 100% Guaranteed Success with NWExam.com ANSWER : b) To manage customer interactions across multiple channels c) To minimize operational costs 100% Guaranteed Success with NWExam.com 04. In a typical Contact Center environment, what is the correct sequence of call flow? a) IVR → Agent → Queue → Wrap - up b) Queue → IVR → Agent → Wrap - up c) IVR → Queue → Agent → Wrap - up d) Agent → IVR → Queue → Wrap - up 100% Guaranteed Success with NWExam.com ANSWER : c) IVR → Queue → Agent → Wrap - up 100% Guaranteed Success with NWExam.com 05. Supervisors are responsible for monitoring and coaching agent teams to enhance _____. a) customer satisfaction b) profit margins c) software updates d) break times 100% Guaranteed Success with NWExam.com ANSWER : a) customer satisfaction 100% Guaranteed Success with NWExam.com More Info on Cisco Certification ▶ For more information on Cisco Certification please refer to FAQ . ▶ A Cisco 500 - 442 certification is increasingly becoming important for the career of employees in IT field. ▶ The fees information are for the informative purposes and do not serve as an official offering and are subject to change. 100% Guaranteed Success with NWExam.com More Info on Cisco Certification Visit www.nwexam.com