PPT-Accessible Customer Service

City of Brandon Employee Training Todays Agenda The Legislation The Accessibility for Manitobans Act The Customer Service Standard Regulation The MB Human Rights Code and Reasonable Accommodation. Web email chat and social media are now very important channels for customers Still many customers prefer to contact companies with a phone call URP57347D57347FRPSDQ57527V57347SHUVSHFWLYH5735957347WKH57347SKRQH57347LV57347QRW57347DOZDV WKH57347PRVW5 9 Lessons. 1 Quiz covering the first 5 Lessons. Multiple Choice Final (10 Questions). 250 Word Essay on how Customer Service is used in your trade.. Analysis of the movie “Employee of the Month” from the perspective of Customer Service. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . Mahmoud Elhefnawi. April 2013. Contents. 2- . Services process . Model. 3- Process . development. 6- . Services KPI- Small control . loop. 1- Quality Assurance organization chart. 7- . Audits . Procedure - large . Chapter Objectives. Understand the differences between the service marketing concepts of loyalty and retention and the relationship between the two.. Discuss why the concept of customer retention has become increasingly important.. Chapter Objectives. Discuss the differences and the similarities between service quality and customer satisfaction.. Identify the gaps that influence consumer perceptions of service quality and discuss factors that influence the size of each of the service quality gaps.. Chapter Objectives. Compare and contrast the concept of service seamlessness to departmentalization and functionalism.. Describe how a service firm’s internal logics affects its service culture.. Understand the fundamental differences between the industrial management approach and the market-focused management approach.. Gregg Descheemaeker. Photo Source: www.timetoknow.com. 2. What does transformation look like?. Photo Source: www.timetoknow.com. 3. …still the same?. 4. Maybe this is what it looks like?. Who are your “customers”?. NYCT Providers . MTM’s Mission. Mission:. MTM is a medical and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks.. Chapter Objectives. Discuss the psychology of complaining behavior, including the types of complainers and the types of complaints.. Explain customer complaining behavior with regards to the reasons customers do or do not complain, and the outcomes associated with customer complaints.. Equality Commission Northern Ireland . Employers for Disability. Disabled Access Day 10 March 2016. Brenda Puech, NRAC, Access Consultant. The market you cannot ignore. They are 360,000 of them in Northern Ireland and 20% of the population. 2014 Michigan Works! conference. Purpose of this Presentation. Review the basic . tenets . of providing good customer . service. Discuss the two types of . customers. Examine. . the . traits of healthy helping . The impacts of Customer . Service. Negative impacts. Positive impacts. Study the information and graphics on the following slide presentation.. There is an activity to undertake at the end of the presentation..