PDF-[EPUB] - Your Customer Is The Star: How To Make Millennials, Boomers and Everyone Else

In this groundbreaking volume Americas top authority on customer service and customer trends shares everything you need to know to transform your customer service experience and delight every generation of customers from millennials to baby boomers and beyond Your Customer Is The Star explains how your customers have changedand how the customer service and customer experience you provide needs to change as well This is true whether your customers are members of the enormous unprecedented Millennial generation Gen Y the Baby Boomers or otherwise Technology and demographics have changed dramatically over the last decade but customer service has not kept up The days of scripted service employee uniforms long lines and longer wait times are over Your customers today dont want that and theyll vote with their feet or reviews if you try to serve them more of the same The rise of the millennial consumer has begun and this youthful groups influence is powerful and clear They dont care about ostentatious oldfashioned ideas of luxury They spend their money on experiences and yes they do have money They share what theyre reading eating and buying and theyll Yelp your business a new one if you fail to meet their need for timeliness and authenticity How can businesses keep up In Your Customer Is The Star customer service expert Micah Solomon offers a new way to reach consumers one that will keep them coming back to your business for good Principles and subjects youll learn inside The rise of the millennial generation as customers their power and different expectations The uptrending of the millennial generations expectations How the expectations of millennials today are quickly spreading to the boomers and other generations The unauthorized Jetsons approach to customer service How to decide which service tasks to assign to people to automation and even to robots The importance of authenticity doing away with scripts reconsidering name badges and uniforms building something genuine for your customer to embrace Building a movie with your customer as the star Turning your business into a stage for customer relationships The importance of values and transparency The importance of ultraspeed in todays marketplace and with todays customers The 90 solution to the customer loyalty challenge. Please do not alter or modify contents All rights reserved For more information call 8003384065 or visit wwwloveandlogiccom Love and Logic Institute Inc is located at 2207 Jackson Street Golden CO 80401 57513 1998 Jim Fay 57375e Delayed or Anticipat Please do not alter or modify contents All rights reserved QVSIBTFE 1BJOMTT1BSOUJOHSUI1STDIMBST BDLTPU PMEF XXXMPWF E MPHDDPN 57513 2001 Jim Fay End the Bedtime Blues Parents Dont Need to Force Kids to Go to Sleep edtime is a time of frustration Online survey Analysis and . Workshop Preview. OACAO CONFERENCE 2014. Presented by: . Sue . hesjedahl. and . lise. . Dube. Engaging Baby Boomers . Grant. Engaging Baby . Boomers Online Survey. How Boomers Are Different. MILLENNIALS IN. (Eventually). Matt Wells,. Slightly confused, lost, and giving direction to those who have more direction than I. Well that’s disenchanting…. Why Matt Wells . (honestly, I’m not real sure, but I thought this sounded good). Reaching Across Multiple Generations. The Challenge. Four generations with very different backgrounds, work practices, and motivations all working together at the same time. A lack of understanding in these generational differences contributes to conflict within working relationships, lowers productivity, and increases . Adam Salvatore, Kelly Vogt, Sophia Wang, Cortlandt Warren . Background Information. After World War II, (1946 and 1964)there was an increase in the birth rates across the world. . Approximately 77 million babies were born in the United states alone. . Approximately 4/5 Boomers were born in hospitals. This dramatically helped to lower Canada’s INFANT MORTALITY RATE.. Baby formula and prepared baby food replaced breast feeding and ‘adult food’ of the previous generation. . Leading Multiple. Generations. Silents. Baby Boomers. Generation X. Millennials. Gen Z. What years define the generations. Known as Survivalists. Known as the Techies. Known as Activists. Known as Traditionalists. Dr Jennie Bristow. Canterbury Christ Church University. ‘Parenting and Personhood’ conference, 24 June 2016. BABY BOOMERS BEDEVILLED BY CONTRADICTORY CLAIMS-MAKING . Hedonism and healthfulness. Saving and spending . 108: Multi-Generational Differences in the Workplace. Learning Objectives. Participants will: . Know the values, cultural influences and career expectations that influence the work styles of each of the four generations; . Alexandra G. . Nawoichik. Practice Management Specialist. Putnam Retail Management. Note: See slide 30 for source.. “The young seem curiously. . unappreciative. . of the . society. that supports them. ‘Don’t trust anyone over 30,’ is one of their rallying cries. Another, ‘. MILLENNIALS How will we appeal to this group to enroll their children and help sustain our schools through fund-raising? Millennials: Our New Parent Market The oldest are 35 years old. They make up ~31% of the population. by Leza Chryssovergis Over the last ten years we experienced significant changes to the workforce . The Traditionalists, who we thought would retire, are still in the workforce and are joined by th Assistant Governor / Club Trainer. Rotary Club of Leavenworth, Kansas. With thanks to: Ryan Jenkins, Next Generation Speaker. . JJ . O’Toole-Curran, KU Director, Union Programs. Did You Know: Shift .