Business Continuity Lifecycle Identify Find the Risk Analyse Analyse the Impact Design Select s trategy to Mitigate Execute Put into Practice Measure Test amp Learn ID: 1007075
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1. Business Continuity and Technical Resilience of Operators
2. Business Continuity Lifecycle Identify – Find the RiskAnalyse – Analyse the Impact Design – Select strategy to MitigateExecute – Put into PracticeMeasure – Test & Learn For an MNO the technology plays a role in each part
3. Technical Resilience AnalyseDesignExecuteMeasureIdentifyRole of Operator Technology in BCM Cycle Which equipment & infrastructure is vulnerable? Which disaster is part of the risk profile? How would this affect operations & revenues? Run simulations with different scenarios Map the results of each Staff key resource and may not be available Tower Placement and Design Building Codes for Switching Centres Redundant Backhaul Network Design Upgrade redundancy and fail-over plans Improve the resilience of key sites Establish a company wide education for BCM Feedback the results into the plan Ensure BCM staff are trained regularly
4. Operator Vulnerabilities Staff Buildings Network Equipment CablesNetwork congestionInternal VulnerabilitiesAccess to sites Power Fuel Transport & LogisticsHuman Behaviour External Vulnerabilities
5. Standards for MNOs NEBSISOBSDHS PS-PrepBuilding DesignBase Isolation technology is designed to keep building & equip operational after an EQ Building sits on a rubber isolatorBracing to the steel structure to resist lateral forcesNetwork Equipment Building SystemEstablished by Bell Labs in the 1970s, now part of EricssonLevel 3 is for Carrier Grade operationsThis is a standard but not a legal requirement Standards for business process & incident management Do not directly affect technology choice but indirectly impact on decisions made in BCM cycle MNOs becoming increasingly certified
6. Standards for MNOs - Examples
7. Major Earthquake - Impact Examples NTT (DoCoMo)Mobile and Fixed Operations4, 900 Mobile cell sites off air23 Switching Centres destroyed18 Switching Centres submerged1, 000 buildings without power65, 000 Telephone Poles destoyed250m USD in losses & costsJapanese Earthquake March 2011Turkcell Mobile and BB Operations Rural mountainous region224 sites off air120 employees affectedNetwork traffic 4x normal on that switch7x BSC/RNC affected12 Mobile BTS deployed for one month110 sites generator poweredVan Earthquake TurkeyOctober 2011
8. Major Earthquake - Impact Examples DigicelMobile and BB OperationsBuilding Codes - buildings collapsed with loss of towers (backhaul and cell site)Cables – undersea fibre damagedPartnerships - Replacement kit struggled to get into Haiti , not viewed as prioritySimulations – staff not ready for disaster, free credit added to congestionHaiti Earthquake January 2010VodafoneMobile & BB OperationsPower – many sites running on generator. Field ops running re-fuelling cyclesAccess – sites cut-off by rubbleCables - underground cables destroyed, backhaul and IPChristchurch New ZealandFebruary 2011
9. Major Earthquake - Lessons Learned Super power cell sites Increased mobile fleet for:Optical fibre splicingSatellite BTS & BackhaulGreen power stationsRenewable energy sourcesNetwork virtualisationCloud computing techniquesDisaster Messaging ServiceUse packet switched networkJapanese Earthquake March 2011Network CongestionReroute voice and signalling trafficRehome major sites to new switchPooled switching centresFree up bandwidth in affected region by isolating trafficExtra fuel storage for generatorsNew strategic locations for mobile fleet Van Earthquake TurkeyOctober 2011
10. Business Continuity Lifecycle Network SPOFsCritical sites (Urban?)Key Products & ServicesImpact on Core BusinessNeed Certification?CXO Buy-In & InfluenceAdd RedundanciesMBCO and RTODisaster SimulationsTrainingPartnershipsFeedback LoopsKey KPIs (MBCO, RTO)Resource Location
11. Bangladesh Workshop: Disaster ResponseWhen you restore the mobile network, you restore the human network.