Scenario/Processes Order-to-Cash (Sell-from-Stock) - PowerPoint Presentation

1. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Scenario OverviewHandling an Incoming Customer InquiryInitiating Outbound DeliveryCreating Sales QuotesProcessing Outbound DeliveryProcessing Receivables and PaymentsCreating Down Payment Request - CustomerScenario ExplorerOpen LegendScenario DescriptionThe following business roles are involved in this scenario:This scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:Available-to-Promise (ATP) CheckThe system informs you of whether the products can be delivered at the requested date and in the requested quantityPricingThe system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit marginClick process chevrons for detailsProcessing Receivables and PaymentsProcessing InspectionsCreating Customer InvoicesCreating Sales OrdersCredit CardSales order processing supports the payment by credit cards with integration to payment service providersCredit Limit CheckYou can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automaticallyAutomatic Order CreationA sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system)Sales/Customer Service RepresentativeWarehouse ManagerWarehouse OperatorAccounts Receivable AccountantMarketing-to-OpportunityCustomer ReturnsIf you work with externally-managed locations, note the following:The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional feesBusiness ValueScenario FlowFurther InformationCreating Sales Contract

2. Order-to-Cash (Sell-from-Stock)Scenario OverviewScenario ExplorerClick process chevrons for detailsSales/Customer Service RepresentativeWarehouse ManagerWarehouse OperatorAccounts Receivable AccountantThe following business roles are involved in this scenario:Scenario DescriptionCredit CardSales order processing supports the payment by credit cards with integration to payment service providersCredit Limit CheckYou can minimize credit risk by specifying a credit limit for a customer. If a credit limit in an order is exceeded, a delivery block is set automaticallyAutomatic Order CreationA sales order can be created on the basis of a lead, opportunity, sales quote, or through an e-shop or B2B interface (external system)If you work with externally-managed locations, note the following:The use of the Third-Party Logistics scenario is subject to the licensing of a warehouse provider communication add-on via the SAP Store. Note that the licensing of the warehouse provider communication add-on may be subject to additional feesThis scenario enables you to sell goods from stock using a wide range of standard features to handle sales quotes, sales orders, deliveries, customer invoices, and payments. This scenario includes features such as:Available-to-Promise (ATP) CheckThe system informs you of whether the products can be delivered at the requested date and in the requested quantityPricingThe system determines prices and discounts automatically. You can also enter these manually, if required. The system can support you by displaying the cost and profit marginOpen LegendLegendProcess mainly driven by the userProcess mainly driven by the systemManual process not supported by the systemProcess that communicates with third-party software (mouse-over for details)Process with relevance to FinancialsRelated scenarioInfo button with more informationClose LegendScenario/ProcessesBusiness ValueScenario FlowFurther InformationHandling an Incoming Customer InquiryCreating Sales QuotesCreating Down Payment Request - CustomerProcessing Receivables and PaymentsProcessing InspectionsMarketing-to-OpportunityCustomer ReturnsInitiating Outbound DeliveryProcessing Outbound DeliveryProcessing Receivables and PaymentsCreating Customer InvoicesCreating Sales OrdersCreating Sales Contract

3. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Handling an Incoming Customer InquiryScenario ExplorerProcess DescriptionThe Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail, or the Internet.During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.Performed bySales/Customer Service RepresentativeIn the Work Center(s)Account Management Groupware (Outlook) Collaboration Window Further InformationClick process chevrons for detailsInitiating Outbound DeliveryCreating Sales QuotesProcessing Outbound DeliveryProcessing Receivables and PaymentsCreating Down Payment Request - CustomerProcessing Receivables and PaymentsProcessing InspectionsCreating Customer InvoicesCreating Sales OrdersHandling an IncomingCustomer InquiryReceive an incoming fax or e-mail and log an inquiryXClick here to display process variantsiBusiness ValueScenario FlowFurther InformationCreating Sales Contract

4. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Handling an Incoming Customer InquiryScenario ExplorerProcess DescriptionThe Handling an Incoming Customer Inquiry business process enables you to manage the arrival of incoming customer inquiries via various input channels such as phone, e-mail, or the Internet.During customer interactions, it is key to know who you are dealing with. To quickly identify the account and contact, there are several possibilities such as automatic identification based on the telephone number of an incoming call, or you can enter the name of a caller manually in a Google-like search.Performed bySales/Customer Service RepresentativeIn the Work Center(s)Account Management Groupware (Outlook) Collaboration Window Further InformationClick process chevrons for detailsHandling an Incoming InquiryManually via ActivitiesHandling an Incoming Customer Inquiry via Telephony ChanneliiBusiness ValueScenario FlowFurther InformationCreating Sales QuotesHandling an IncomingCustomer InquiryReceive an incoming fax or e-mail and log an inquiryClick here to hide process variantsiInitiating Outbound DeliveryProcessing Outbound DeliveryProcessing Receivables and PaymentsCreating Down Payment Request - CustomerProcessing Receivables and PaymentsProcessing InspectionsCreating Customer InvoicesCreating Sales OrdersCreating Sales ContractX

5. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Creating Sales QuotesScenario ExplorerProcess DescriptionThe Creating Sales Quotes business process enables you to create a sales quote with fixed terms and price conditions when a customer requests an offer for products or services. You can also create the sales quote on the basis of an opportunity or a lead. You enter the necessary details in the sales quote such as the account and the products or services. If product availability should be checked, you also need to enter the requested date. You can also enter further customer information as additional text. The cost of sales can be determined using product valuation, enabling you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created, it is submitted based on the output settings.Performed bySales/Customer Service RepresentativeIn the Work Center(s)New Business Further InformationClick process chevrons for detailsHandling an Incoming Customer InquiryCreating Sales QuotesCreate a sales quoteApprove a sales quoteiiXBusiness ValueScenario FlowFurther InformationInitiating Outbound DeliveryProcessing Outbound DeliveryProcessing Receivables and PaymentsCreating Down Payment Request - CustomerProcessing Receivables and PaymentsProcessing InspectionsCreating Customer InvoicesCreating Sales OrdersCreating Sales Contract

6. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Creating Sales ContractScenario ExplorerProcess DescriptionThe Creating Sales Contract business process enables you to create a sales contract with fixed terms and price conditions when a customer requests an offer for products. You enter the necessary details in the sales quotes for contract such as the account and the products. You can also enter further customer information as additional text. After the sales quote has been created and approved, the sales contract is created .Sales contracts can also be created directly, and do not require any approvals. Performed bySales RepresentativeIn the Work Center(s)Sales OrderFurther InformationCreating Sales ContractApprove a Sales Quote for contractCreating sales contractiXBusiness ValueScenario FlowFurther InformationCreate a sales Quote for ContractiInitiating Outbound DeliveryProcessing Outbound DeliveryProcessing Receivables and PaymentsCreating Down Payment Request - CustomerProcessing Receivables and PaymentsProcessing InspectionsCreating Customer InvoicesCreating Sales OrdersClick process chevrons for details

7. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Creating Sales OrdersScenario ExplorerProcess DescriptionThe Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings. The sales order can also be generated automatically through business-to-business communication or a connected e-shop.Performed bySales/Customer Service RepresentativeIn the Work Center(s)Sales Orders Further InformationClick process chevrons for detailsHandling an Incoming Customer InquiryCreating Sales QuotesCreating Down Payment Request - CustomerProcessing Receivables and PaymentsCreating Sales OrdersCreate a sales orderApprove a sales orderXiiBusiness ValueScenario FlowFurther InformationCreating Sales ContractInitiating Outbound DeliveryProcessing Outbound DeliveryProcessing Receivables and PaymentsProcessing InspectionsCreating Customer Invoices

8. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Creating Down Payment Requests - CustomerScenario ExplorerProcess DescriptionThe Creating Down Payment Requests - Customer business process enables you to request down payments from the customer before services are performed or products are delivered. The sales representative creates and releases a down payment request for this purpose.Performed bySales/Customer Service RepresentativeIn the Work Center(s)Customer Invoicing Further InformationClick process chevrons for detailsProcessing Receivables and PaymentsCreating Sales OrdersBusiness ValueScenario FlowFurther InformationHandling an Incoming Customer InquiryCreating Sales QuotesCreating Sales ContractCreating Down Payment Request - CustomerCreate and release down payment requestiInitiating Outbound DeliveryProcessing Outbound DeliveryProcessing Receivables and PaymentsProcessing InspectionsCreating Customer InvoicesX

9. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and PaymentsScenario ExplorerProcess DescriptionThe Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods. Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Performed byAccounts Receivable AccountantIn the Work Center(s)Receivables Payment Management Further InformationClick process chevrons for detailsInitiating Outbound DeliveryCreating Sales OrdersProcessing Externally-Initiated Payments by Incoming Bank TransferEnter a remittance adviceProcess a bank statementiiXAllocate a paymentiClear a paymenti…Click here to display process variantsBusiness ValueScenario FlowFurther InformationHandling an Incoming Customer InquiryCreating Sales QuotesCreating Sales ContractCreating Down Payment Request - Customer

10. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and PaymentsScenario ExplorerProcess DescriptionThe Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods. Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Performed byAccounts Receivable AccountantIn the Work Center(s)Receivables Payment Management Further InformationClick process chevrons for detailsBusiness ValueScenario FlowFurther InformationInitiating Outbound DeliveryCreating Sales OrdersProcessing Externally-Initiated Payments by Incoming Bank TransferEnter a remittance adviceProcess a bank statementiiAllocate a paymentiClear a paymenti…Click here to hide process variantsHandling an Incoming Customer InquiryCreating Sales QuotesCreating Sales ContractProcessing Externally-Initiated Payments by Incoming CheckProcessing Externally-Initiated Payments by Incoming Check with LockboxProcessing Externally-Initiated Payments by Multiple Incoming ChecksProcessing Incoming Payments by Bill of ExchangeProcessing Incoming Payments with Petty CashProcessing Internally-Initiated Payments by Credit CardProcessing Internally-Initiated Payments by Direct DebitProcessing Receivables and Payments with Accounts MaintenanceiiiiiiiiCreating Down Payment Request - CustomerX

11. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Initiating Outbound DeliveryScenario ExplorerProcess DescriptionThe Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process.Performed byWarehouse ManagerIn the Work Center(s) Outbound Logistics Control Further InformationClick process chevrons for detailsProcessing Outbound DeliveryCreating Down Payment Request - CustomerProcessing Receivables and PaymentsProcessing InspectionsCreating Customer InvoicesCreating Sales Orders…Initiating Outbound Delivery - Shipment from Your Own SiteDetermine ship-from and check product availabilityInitiate outbound deliveryiiXClick here to display process variantsBusiness ValueScenario FlowFurther InformationHandling an Incoming Customer InquiryCreating Sales QuotesCreating Sales Contract

12. Processing Receivables and PaymentsScenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Initiating Outbound DeliveryScenario ExplorerProcess DescriptionThe Initiating Outbound Delivery business process enables you to manually perform ATP checks for sales order items. Depending on the current situation the system might change the source of supply for the sales order. By releasing the confirmed scheduled lines to logistics execution you initiate the outbound delivery process.Performed byWarehouse ManagerIn the Work Center(s) Outbound Logistics Control Further InformationClick process chevrons for detailsInitiating Outbound Delivery for Shipment from Externally-Managed LocationiBusiness ValueScenario FlowFurther InformationProcessing Outbound DeliveryCreating Down Payment Request - CustomerProcessing InspectionsCreating Customer InvoicesCreating Sales OrdersInitiating Outbound Delivery - Shipment from Your Own SiteDetermine ship-from and check product availabilityInitiate outbound deliveryiiClick here to hide process variantsHandling an Incoming Customer InquiryCreating Sales QuotesCreating Sales Contract…X

13. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Processing Outbound DeliveryScenario ExplorerProcess DescriptionDepending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker.Performed byWarehouse OperatorIn the Work Center(s)Outbound Logistics Further InformationClick process chevrons for detailsInitiating Outbound DeliveryProcessing Receivables and PaymentsCreating Customer Invoices…Processing Outbound Delivery - with TasksCreate a warehouse requestCreate a warehouse taskiiXConfirm a warehouse task and post goods issueiAccept a deviationiFinalize an outbound deliveryiClick here to display process variantsProcessing InspectionsBusiness ValueScenario FlowFurther Information

14. Processing InspectionsScenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Processing Outbound DeliveryScenario ExplorerProcess DescriptionDepending on the complexity of your warehouse processing, the Processing Outbound Delivery business process can help you coordinate your outbound logistics activities with or without task support from the system. It helps you to efficiently control and manage outbound deliveries from the time a delivery proposal is received to the moment it is delivered to your customer or returned to your supplier. With the release of the outbound delivery the system prints a delivery note or sends an ASN automatically.The Processing Outbound Delivery business process still allows the warehouse manager to manually make changes or create tasks for the warehouse worker.Performed byWarehouse OperatorIn the Work Center(s)Outbound Logistics Further InformationClick process chevrons for detailsProcessing Outbound Delivery - Without Task ControlProcessing Outbound Delivery for Externally-Managed LocationsiiBusiness ValueScenario FlowFurther InformationInitiating Outbound DeliveryProcessing Receivables and PaymentsCreating Customer Invoices…Processing Outbound Delivery - with TasksCreate a warehouse requestCreate a warehouse taskiiConfirm a warehouse task and post goods issueiAccept a deviationiFinalize an outbound deliveryiClick here to hide process variantsX

15. Order-to-Cash (Sell-from-Stock)Process Details: Processing InspectionsScenario ExplorerProcess DescriptionThe Processing Inspections business process allows you to process, monitor, and analyze inspections of products : Inspections at goods receiptReceiving inspections for supplier deliveries, first articles, customer returns, and stock transfersInspections in productionIn-process control and final inspections for production Inspections in shippingFinal inspections for customer shipmentsAs part of this process, you inspect the samples taken for inspection, record results, make a decision about the quality of the inspected goods, and, if necessary, trigger corrective or preventive actions. Planned inspections are triggered automatically based on a suitable logistics or production model. Unplanned inspections are triggered manually by the user. Performed byInspector Quality Engineer Quality ManagerIn the Work Center(s)Quality Control Further InformationClick process chevrons for detailsInitiating Outbound DeliveryCreating Sales QuotesProcessing Outbound DeliveryProcessing Receivables and PaymentsCreating Customer InvoicesCreating Sales OrdersCreating Down Payment Request - CustomerProcessing Receivables and PaymentsProcessing InspectionsInspect samplesRecord inspection resultsDecide about qualityiiiX…Scenario/ProcessesBusiness ValueScenario FlowFurther InformationCreating Sales Contract

16. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Creating Customer InvoicesScenario ExplorerProcess DescriptionIn the Creating Customer Invoices business process, the system creates invoice requests automatically after services have been performed or products delivered. You must transfer these requests to an invoice which is sent to the customer and passed to Cash Flow Management. You can do this manually or with an invoice run. It is possible to combine several requests into one invoice or split them into several invoices. Performed byAccounts Receivable AccountantIn the Work Center(s)Customer Invoicing Further InformationClick process chevrons for detailsProcessing Receivables and PaymentsProcessing InspectionsCreating Customer InvoicesTransfer invoice requestsRelease an invoiceXiiBusiness ValueScenario FlowFurther InformationCreating Sales Quotes…Creating Sales ContractInitiating Outbound DeliveryProcessing Outbound DeliveryCreating Sales OrdersCreating Down Payment Request - CustomerProcessing Receivables and Payments

17. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and PaymentsScenario ExplorerProcess DescriptionThe Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods. Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Performed byAccounts Receivable AccountantIn the Work Center(s)ReceivablesPayment ManagementLiquidity Management Further InformationClick process chevrons for detailsInitiating Outbound DeliveryProcessing Outbound DeliveryCreating Customer InvoicesCreating Sales OrdersCreating Down Payment Request - CustomerProcessing Receivables and PaymentsProcessing Externally-Initiated Payments by Incoming Bank TransferEnter a remittance adviceProcess a bank statementiiXAllocate a paymentiClear a paymentiProcessing InspectionsClick here to display process variantsBusiness ValueScenario FlowFurther Information…

18. Scenario/ProcessesOrder-to-Cash (Sell-from-Stock)Process Details: Processing Receivables and PaymentsScenario ExplorerProcess DescriptionThe Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods. Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared. Performed byAccounts Receivable AccountantIn the Work Center(s)ReceivablesPayment ManagementLiquidity Management Further InformationClick process chevrons for detailsProcessing Externally-Initiated Payments by Incoming CheckProcessing Externally-Initiated Payments by Incoming Check with LockboxProcessing Externally-Initiated Payments by Multiple Incoming ChecksProcessing Incoming Payments by Bill of ExchangeProcessing Incoming Payments with Petty CashProcessing Internally-Initiated Payments by Credit CardProcessing Internally-Initiated Payments by Direct DebitProcessing Receivables and Payments with Accounts MaintenanceiiiiiBusiness ValueScenario FlowFurther InformationInitiating Outbound DeliveryProcessing Outbound DeliveryCreating Customer InvoicesCreating Sales OrdersCreating Down Payment Request - CustomerProcessing Receivables and PaymentsProcessing Externally-Initiated Payments by Incoming Bank TransferEnter a remittance adviceProcess a bank statementiiAllocate a paymentiClear a paymentiProcessing InspectionsClick here to hide process variants…X

19. SettleCreate InvoiceProcess ReceivablesPost to LedgerOrder-to-Cash (Sell-from-Stock) Business ValueScenario ExplorerOverviewThis scenario streamlines the entire order-to-cash process for midsize companies that sell from stock and wish to fulfill rising customer demands for service and value.You can become more profitable by responding efficiently to customer demand based on real-time availability information thereby growing revenue while decreasing cost of sales.SAP Business ByDesign helps efficiently manage the order-to-cash process: From opportunity management, and order fulfillment through to financial settlementSales assistant function to best convert opportunities into businessAutomatic quote and order generation, processing and flexible pricing managementThe product availability check ensures reliability and accuracy of the confirmation data by checking customer requirement against the stock on hand and the product supply situationIntegrates operational processes with master data to ensure consistency between orders, shipments and invoicingScalable process for revenue recognition supporting different accounting principlesBuilt in analytics enables a drill down to the profit and loss result alongside dimensions like products, customer groups and distribution channelsKey BenefitsFulfillInitiate Outbound DeliveryExecute Warehouse Tasks (Optional) / Post Goods IssueCreate Outbound DeliveryOrderCreate OpportunityCreate Sales QuoteCreate Sales OrderBusiness ValueScenario/ProcessesScenario FlowFurther Information

20. For Own DeliveryFor Delivery by Warehouse ProviderOrder-to-Cash (Sell-from-Stock) Scenario Flow Variant: StandardLegend & VariantsWork center in which process is performedBusiness document flowProcess related to FinancialsRelated scenariosVariant(s) of the Scenario:StandardWith Sales ContractWith Down PaymentProcess mainly driven by the userProcess mainly driven by the systemProcess variant1Process variant 2Scenario ExplorerWork CenterAdditional ApplicationNew BusinessSales OrdersOutbound Logistics ControlOutbound Logistics Customer InvoicingReceivables / Cash & Liquidity MgtCollaboration Window /Groupware ClientCreating Sales QuotesCreating Sales OrdersInitiating Outbound DeliveryCreating Customer InvoicesMarketing-to-OpportunityCustomer Returnstelephony channelfax-/e-mail channelWith Task ControlWithout Task ControlFrom Warehouse ProviderProcess Bank Statement - Standard VariantProcess externally initiated payment by incoming check (Multiple Checks)… (7 more variants)ProcessingReceivables and PaymentsHandling an Incoming Customer InquiryProcessing Outbound DeliveryBusiness ValueScenario/ProcessesScenario FlowFurther Information

21. For Own DeliveryFor Delivery by Warehouse ProviderOrder-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Sales ContractLegend & VariantsWork center in which process is performedBusiness document flowProcess related to FinancialsRelated scenariosVariant(s) of the Scenario:StandardWith Sales ContractWith Down PaymentProcess mainly driven by the userProcess mainly driven by the systemProcess variant1Process variant 2Scenario ExplorerCollaboration WindowGroupware ClientCreating Sales ContractCreating Sales OrdersInitiating Outbound DeliveryCreating Customer InvoicesMarketing-to-OpportunityCustomer ReturnsWith Task ControlWithout Task ControlFrom Warehouse ProviderProcess Bank Statement - Standard VariantProcess externally initiated payment by incoming check (Multiple Checks)… (7 more variants)ProcessingReceivables and PaymentsProcessing Outbound DeliveryBusiness ValueScenario/ProcessesScenario FlowFurther InformationCreating Sales Quote for contract Sales OrdersOutbound Logistics ControlOutbound Logistics Customer InvoicingReceivables / Cash & Liquidity MgtSales OrdersNew BusinessWork CenterAdditional Application

22. Order-to-Cash (Sell-from-Stock) Scenario Flow Variant: With Down PaymentLegend & VariantsVariant(s) of the Scenario:StandardWith Sales ContractWith Down PaymentScenario ExplorerCreating Sales QuotesCreating Sales OrdersInitiating Outbound DeliveryCreating Customer InvoicesMarketing-to-OpportunityCustomer Returnstelephony channelfax-/e-mail channelwith task controlwithout task controlProcess Bank Statement - Standard VariantProcess externally initiated payment by incoming check (Multiple Checks)… (7 more variants)ProcessingReceivables and PaymentsHandling an Incoming Customer InquiryProcessing Outbound DeliveryCustomer InvoicingReceivables / Cash & Liquidity MgtCreating Down Payment RequestsProcessing Receivables and PaymentsWork center in which process is performedBusiness document flowProcess related to FinancialsRelated scenariosProcess mainly driven by the userProcess mainly driven by the systemProcess variant1Process variant 2Business ValueScenario/ProcessesScenario FlowFurther InformationOutbound Logistics ControlOutbound Logistics Customer InvoicingReceivables / Cash & Liquidity MgtNew BusinessSales OrdersCollaboration Window /Groupware ClientWork CenterAdditional Application

23. Order-to-Cash (Sell-from-Stock)Further InformationScenario ExplorerScenario/ProcessesForum Get in touch with experts to discuss your specific requirements. To enter the community, click here.*More DetailsSAP provides a complete product documentation, covering all aspects of the business scenario. For more details, click here.Self-Enablement SystemsIf you want to try out the business scenario, click here.*WIKIIn addition to the product documentation, SAP provides Wikis that describe additional aspects of SAP Business ByDesign. To access the WIKI, click here.*Do you want to try it out?Do you need more information?Do you want to discuss with others?VV* Note that to access the links above you need to have a user in SAP Business Center. If you cannot access the page directly and if you are using Microsoft Internet Explorer®, please check http://support.microsoft.com/kb/890474.Further InformationBusiness ValueScenario Flow