in Supply Chain amp After Sales 19 Jan12 Girish Shah Service Head Videocon Industries Ltd 2011 2012 One chassis with D2H 3D LED TV range Real 2D3D conversion IP TV ID: 623836
Download Presentation The PPT/PDF document "1 Sustainable Quality Systems" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
1
Sustainable Quality Systems in Supply Chain & After Sales19 Jan’12Girish Shah – Service HeadVideocon Industries LtdSlide2
2011
2012 One chassis with D2H 3D LED TV range Real 2D-3D conversion IP TV , Health TV & Security TV.
Education TV through D2H
Digital Signage Crystal design with new design trends. 3D transmission through D2H OLED introduction. Solar power LED TV 3G compatible LED with Datacom support. Multiple injection molding. Video streaming server. Auto stereoscopic 3D TV Gesture Recognition.Projection through Mobile
CE Technology Progression
2Slide3
FF Ref
Electronic Temp ControlSide by Side & DC Inverter TechnologySide by Sidewith LCD ScreenDC RefFF RefSAWMFAWM - TLFAWM - FLFAWM – FLwith HeaterFAWM – FLDirect DriveFAWM – Tilt DrumDirect Drive
MWO - Solo
MWO - GrillMWOConvectionAuto Cook MenusMWO with LCD Screen2000-20052010-20112009 200820122013-2015Smart Refs with Wi-Fi Connectivity, Remote Access, Interfacing with other Smart Appliances , Various Intelligent & Customised Applications etc. Smart MWO with Smart Apps & Communication Capability, Interface with other smart appliancesMusic/ Voice Activated Ovens/ USB Interface (Stores upto 40 voices) Oven with Separate Bottom GrillMulti Steamer ( with detachable Water tank)External Micom with Interactive LCD/ LED Panel with improved energy efficiency.Smart Washers with Intelligent Wash programs, Wi-Fi Connectivity, Remote Access, Interfacing with other Smart Appliances , Various Intelligent & Customised Applications etc.Home Appliances Technology Progression Community LaundryPortable/ Wall Mount WM
Community Refs
3Slide4
INDUSTRIES SUPPLY CHAIN
PRODUCT DEVELOPMENT CYCLEVENDOR MANAGEMENTPRODUCTION MANAGEMENTLOGISTICS MANAGEMENTAFTER SALES & SERVICE MANAGEMENTCUSTOMER SATISFACTION
4Slide5
WORLD CLASS PRODUCT
System (PLM) /
mySAP
Process Quality system set up (VMES)Field Quality system set up (VQINS)Mould SystemProductivity Improve by LOB and StandardizationInternal Process Quality Control100% Defect free deliveryNew Model Quality PerformanceProduct Innovation My Model Ownership Standardization Product Innovation 3F . Part Reliability Product Performance.System
Setup
Production Quality Assurance
MY PRODUCT MY PRIDE
5Slide6
PRODUCT LAUNCH CYCLE
1 . IDEATION - Market Study / Potential - Understanding of Need & Gaps - Driven through Quantitative research - FGD’s - Workshops - TG Mapping New Product Launch Process 2. CONCEPTLIZATION - Based on ideation concepts taken ahead - Need s & benefits / features - Product design & style - International concepts 3 . MANAGEMENT PLAN
- Feasibility study / Project - Cost & market planning - Production -Pricing -Channel selection & criteria 4 . LAUNCH PROCESS - PRODUCT LAUNCH COMMUNICATION - PRODUCT LAUNCH CHANNEL & PLACEMENT PRODUCT TESTING - PRE LAUNCH PRODUCT TESTING - POST LAUNCH New Product Launch Process 6Slide7
VENDOR MANAGEMENT
Self Q Certification by Vendors (DOL).JIT Supplies. –MILK VAN CONCEPTStrong 4M Management system.Periodic Supplier Assessment Initiative from Vendors for Cost & Q Innovation.Setup Inhouse Reliability Test FacilitiesPerformance Evaluation & Monitoring thro’ SAP version-6.0 or Equivalent.Periodic Review system(Meetings)APPROACHTOWARDS
Q
100PPMWIN – WIN SITUATIONTHE BEST PRACTICES:7Slide8
PRODUCTION MANAGEMENT :
Daily Monitoring Thro’ 6-TOOLSMonthly Auditing system thro’ MI 10 Tools(End-to-End)Mind innovation School for Training all employees. Improvement Projects thro’ SRT/SRP/QIT/PITOnline Monitoring of Field Quality thro’ New VQNIS System PROCESS QUALITY CONTROL TOOLS
8Slide9
What are 6 Tools?
100 PPM QUALITY PROCESSOS&D*(Over/Shortage/Defect)Sequential InspectionMain Process ControlTime CheckQuality AuditReview Meeting123456
Perfect
CheckSystemCultivatingTeamSkillImplement6TOOL*OS&D : Over, Shortage & Defect9Slide10
Types of SRT/SRP
ProductivityQualityInventoryR &D RMC /VCI New Modela) Increase UPHb) Increase Sets/hra) Decrease FCRb) Customer Delight :3F Inventory Reduction b)Supply ImproveTypes of QIT/PIT
Productivity
QualityVendorPEa) Tact time Reductionb) Improve process Process Defect Reduction Quality Improvement.Bottom upTop DownReduce M/C LossPROJECTS THRO’ - SRT/ SRP/ QIT/ PITSlide11
Audit Area
5S Sorting Systematic Arrangement Sweeping Systems Self-disciplineAudit Factors Right Location Right Q’ty Right Container Communication System Identification Boards Production Control Boards Slogan Mixing in one box Easy to find Floor/conveyor
5S Map/Checklist
Always clean Location Marking Standard Stock Box, trolley Office/Supervisor/ Operator Area/Location Monthly,Daily,Hourly Line/Shop SloganMi-10/ The 10 Pillars for Manufacturing InnovationKeep BasicsEESHSelf ManagementMulti SkillVendor DevelopmentQ A SystemMaterial FlowMaintenanceProductivity Mgt.T5SMi-10 items123456789103R
Visual
M
anagement
11Slide12
R&D
S/W
PE/Prod
QALogisticVMESManufacturing Data Monitoring System Under DevelopmentAll of India Factory AURKASGANBANHYDKOLSHJ
SAP
VQINS
(Sep.2011~)
WEBCMS
Service
M-Graph
IR Trend
Worst Defect
Field Quality Data Analysis System
Master Data Server
Developed
Manufacturing Quality
Field Quality
Quality Management System
Dealer
Call center
Customer
FCR
Repeat Call
Impr. History
Correlation Process
vs
Field
Provision
12Slide13
Benefits :
Field Defect Auto Analysis Reports on real time basis – FCR Trend, IR Trend, Accumulated Rate, Worst Defect, Monthwise Graph(M-Graph), Improvement History & Effectiveness MonitoringF-Cost MonitoringCorrelation Analysis, Field vs Process Detail Analysis - Product wise, Factory wise, Category wise, Segment wise, Worst defect wise, Branch wise, Brand wiseEasy to access from every factory through www.vqins.com , so no man dependencySupport to R&D for defect condition study and improvement plan
VQINS : Videocon Quality Information Network System
13Slide14
Mind Innovation
Basics of Manufacturing What is culture Morale Training What is Mind innovation Attitude , Discipline & Passion Continuous & Continual Improvement Cost Innovation( SRT,SRP,QIT,PIT & LET Projects) Self Analysis Smart Working for Quality Output Positive Attitude Basics of IE (Industrial Eng.) Total 5S (5S,3R, & Visual
Management)
What is Work What is Quality 7 Types of Losses Fool Proofing OEE Training & Practical ExercisesInnovation School Slide15
VG – Logistics in Domestic
15Slide16
16Slide17
Wide, Customized & optimized Network -
- 650 Service Centers across India Speed of Service - 24 Hrs Response > 80% at ASC Locations Parts availability for immediate solution - Regional Hub for immediate supply - MSL at ASCs – 1 month Call Registration - Outbound Calls to Dealers - 7 days Call Centre support ( 8:00 am to 10 pm) 7 Days Service Speed Quality Manpower - Tie up with ITI Evaluation at all levels - Monthly evaluation for Branch/ASI/ASC Trained Manpower - Technical, Soft Skills 2 Mandays/Qtr. Awards & Penalties Exclusive Hi End EngineersService Quality Review Mechanism Strong CRM for Monitoring Meetings , Interaction Market Visit Audits & Evaluation
Competitor Information
Service Marketing Free Service Camps in off season Glow Sign at ASCs Uniform and I Card with Engineers Other Initiatives Acknowledgement of Call within 2 Hrs Reassurance to Customer over SMS Engg Evaluation thru Happy Calls/CRM Service Infra improvement at ASCsService Strength : Differentiated Service Experience17Slide18
Service Network
18Slide19
Service Centre
Front & Glow sign boardReceptionCustomer CharterCE WorkshopHA WorkshopBulletin Board19Slide20
Training Academy
Delhi Training Centre's at Sahajanpur, Aurangabad, Bangalore & Kashipur20Slide21
Service Marketing
Service VanFree Service Camp ( Leaflet )Engineer ToolkitFree Service Camp ( Canopy )Engineer Uniform21Slide22
THANKS
22