PPT-Dealing with Difficult Physicians

Joni Brodie CPMSM CPCS MatSu Regional Medical Center Difficult or disruptive Difficult has a personality that is excessive but generally doesnt cross boundaries Tends not to have trends of issues Generally behavior does not directly effect patient care. Fact or widely held perception number two the problem is growing in terms of the numbers of difficult complainants and the seriousness of their difficult interactions The facts of life The facts of life brPage 3br Fact number three most people woul Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. Qualifier – This does not mean that every audit will have difficult auditees!!! . Difficult auditees just make audits more challenging.. Audience Poll. Has anyone ever dealt with a difficult auditee?. Advanced Managerial Communication. Today’s agenda. Why People Get . Hostile. Effective Listening . Skills. Dealing with Difficult . Questions. Dealing with Difficult Questioners . Delivering Effective Responses. What is a difficult person?. Who is a difficult person?. What is and is not a difficult person. General steps to manage difficult people. Dealing with difficult employees/subordinates. Dealing with a . . Employee Assistance Program. Usually ingrained and inflexible . Is frequently learned, repeated, patterned behavior. Matter of perception. Often a defense for fear, feeling out of control, feeling disrespected. Kelley Newcomer, MD. David Kessler . Understand what can cause a patient to become . difficult. Learn about difficult personality types and how to respond to . them. Discuss difficult situations and how to diffuse . Learning . Objectives. To gain an understanding of the benefits of . active listening. Practice conflict resolution based on real scenarios. Learn from our most difficult customers. Discuss effective methods of follow up. . Have I contributed to this problem. ?. In what way?. . Have I extended the duration of the problem in some way?. Have I talked to others about it without talking to the person. Have I treated this person differently than I would treat others?. Jennifer Woods and Beckie Morris. Government. Business. Health. Luxury Sports Car. Family Wagon. Something that will go thru MUD. Smart Car. No kids- Love it. No kids- someday. Kids- Yes. Grandkids- Yes please, Already there. . Employee Assistance Program. Usually ingrained and inflexible . Is frequently learned, repeated, patterned behavior. Matter of perception. Often a defense for fear, feeling out of control, feeling disrespected. with. Presented by . Tia Coutroupis. 1. Objectives. Sharpen my skill set in order to …. render effective listening and communication. collaborate around solutions. promote positive involvement. increase BTU membership. Customer Service – Dealing With Difficult Customers Objectives Discuss steps to take when encountering difficult customers Identify the difficult customers Aggressive Passive Identify reasons that customers are difficult There are multiple approaches within the reach of the physician which will increase the satisfaction of both the physician and the patient, and will also prevent lawsuits. Practicing Medicine in Difficult Times: Protecting Physicians from Malpractice Litigation focuses on protecting physicians from medical malpractice litigation. This essential resource includes multiple strategies physicians can employ to protect themselves from lawsuits which will positively impact the physician/patient relationship by enriching it and ultimately keeping patients safer. Each chapter includes case studies and real-life examples from experienced physicians and attorneys who defend physicians involved in medical malpractice cases.