PPT-Dealing with Difficult Behaviors

Employee Assistance Program Usually ingrained and inflexible Is frequently learned repeated patterned behavior Matter of perception Often a defense for fear feeling out of control feeling disrespected. Fact or widely held perception number two the problem is growing in terms of the numbers of difficult complainants and the seriousness of their difficult interactions The facts of life The facts of life brPage 3br Fact number three most people woul Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. Version 1.0. The following visuals are provided as part of an EMI Resident Course Template. These visuals accompany the EMI course template Instructor Guide (IG), Student Manual (SM), and Plan of Instruction (POI) as part of the complete EMI template. Please refer to the IG, SM, and POI templates for more information.. Qualifier – This does not mean that every audit will have difficult auditees!!! . Difficult auditees just make audits more challenging.. Audience Poll. Has anyone ever dealt with a difficult auditee?. A&WMA Sections & Chapters. Leadership Training Academy. Dealing with a problem volunteer. Did . we recruit well? . . Passion . for the . organization. Bring . an added value to the . organization. Advanced Managerial Communication. Today’s agenda. Why People Get . Hostile. Effective Listening . Skills. Dealing with Difficult . Questions. Dealing with Difficult Questioners . Delivering Effective Responses. 1. Job 22:4-9--. “Is it because of your reverence that He reproves you, That He enters into judgment against you? 5 “Is not your wickedness great, And your iniquities without end? 6 “For you have taken pledges of your brothers without cause, And stripped men naked. 7 “To the weary you have given no water to drink, And from the hungry you have withheld bread. 8 “But the earth belongs to the mighty man, And the honorable man dwells in it. 9 “You have sent widows away empty, And the strength of the orphans has been crushed. . What is a difficult person?. Who is a difficult person?. What is and is not a difficult person. General steps to manage difficult people. Dealing with difficult employees/subordinates. Dealing with a . ILS – Mayapur 2016. Tamohara das . Imagine this situation…. You are the temple manager and you have just been informed by very reliable sources that one of your good department managers has been known to be taking intoxication. You had to deal with the same issue with him one year ago.. The gentle art of persuasion. What is Verbal Judo. Verbal . Judo begins with your state of mind.. In Japanese, . “ju”. means . “gentle”. & . “do”. means . “way”.. Verbal Judo: . STAYING POSITIVE IN A NEGATIVE WORLD. Dealing with Murmuring. STAYING POSITIVE IN A NEGATIVE WORLD. There is a time and a method for. . expressing legitimate concerns.. Dealing with Murmuring. STAYING POSITIVE IN A NEGATIVE WORLD. Managing the difficult . child. Managing the difficult . boss. Managing the difficult . Physical Therapist. Managing the difficult . (fill in the blank). Stan Bennett MS, OTR/L. CDR USPHS. Therapist Category Day. Instructional Plan. Workshop Description. Target Audience. Delivery Modality & Length of Training Session. Instructional Goals & Objectives. Learning Methodology. Instructional Strategies & Activities. with. Presented by . Tia Coutroupis. 1. Objectives. Sharpen my skill set in order to …. render effective listening and communication. collaborate around solutions. promote positive involvement. increase BTU membership.