PPT-Working Effectively with a Difficult Audience

Advanced Managerial Communication Todays agenda Why People Get Hostile Effective Listening Skills Dealing with Difficult Questions Dealing with Difficult Questioners Delivering Effective Responses. Rigid laryngoscope blades of alternate design and size from t hose routinely used this may include a rigid fiberoptic laryng oscope 2 Tracheal tubes of assorted sizes 3 Tracheal tube guides Examples include but are not limited to semirigid stylets v As a man sometimes it is difficult to talk about our emotions We often expect ourselves and others to just get on with it However there are things you can do to get through tough times and you dont have to go through it alone The most important thin Dealing With Difficult Customers. Objectives. Discuss steps to take when encountering difficult customers. Identify the difficult customers. Aggressive . Passive . Identify reasons that customers are difficult. Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. Natalie Bryant, Director. Practice Development. How many of your waking . hours . are spent communicating with others? . 70% - 80. %. Ways to Communicate:. Reading. Writing. Speaking. Listening. Listening. In Stefan Żeromski Highschool in Żyrardów. . IX 2012-VI 2013. Difficult topics - our meetings with films. . IX 2012-Vi 2013. The . problem of violence, lack of tolerance for ethnic, religious, racial or sexual diversity, or exploitation of the poorest. . Employee Assistance Program. Usually ingrained and inflexible . Is frequently learned, repeated, patterned behavior. Matter of perception. Often a defense for fear, feeling out of control, feeling disrespected. Exploring the Patient Perspective. Caitlin . Regner. , BS, student researcher. Jennifer . Edgoose. , MD/MPH, Principal Investigator (Jennifer.edgoose@fammed.wisc.edu). Wisconsin Research & Education Network. 1. Know the composition of the classroom. How does Ramapo compare to the rest of NJ in terms of racial/ethnic composition? . What are students’ previous experiences with people from different racial/ethnic backgrounds?. Kelley Newcomer, MD. David Kessler . Understand what can cause a patient to become . difficult. Learn about difficult personality types and how to respond to . them. Discuss difficult situations and how to diffuse . Learning . Objectives. To gain an understanding of the benefits of . active listening. Practice conflict resolution based on real scenarios. Learn from our most difficult customers. Discuss effective methods of follow up. Listening Skills and Spoken Communication. Objectives:. Identify ways to improve communication and listening skills to help ensure a productive work environment.. Explain the importance of spoken communication to improving understanding.. MA Act Early Fall Summit. October 12, 2017. Sara Oh Neville. , MD. Joan Kelly Rafferty, OTR/L. Joan Kelly Rafferty, OTR/L. Sara Oh Neville, MD. Participants. Welcome and Introductions. Cell Phones Silenced. with. Presented by . Tia Coutroupis. 1. Objectives. Sharpen my skill set in order to …. render effective listening and communication. collaborate around solutions. promote positive involvement. increase BTU membership.