PPT-ReliaTel

Author : calandra-battersby | Published Date : 2015-10-22

Capability Quick Reference 2013 Integration with Business Processes Trouble Ticketing Help Desk 3rd Party Systems Session Border Controllers UC Applications SIP

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ReliaTel: Transcript

Capability Quick Reference 2013 Integration with Business Processes Trouble Ticketing Help Desk 3rd Party Systems Session Border Controllers UC Applications SIP Handsets SoftPhones IP PBX. Release 4.1.1. Alarms List. 1. Training - Version 1.0. Alarm List Interface. 2. Alarm Management - Alarm Cycle. Alarm Event . An event occurs which generates an alarm message. Alarm message received by ReliaTel. Release 4.1.1. Performance Dashboard. 1. Training - Version 1.0. About . the Performance Dashboard. Reports on device performance, based on preselected criteria. Open from Dashboard tab at top. Dashboards available for both centers and entities. Release 4.1.1. Blacklisted Alarms. 1. Training - Version 1.0. Blacklisted Alarms. Purpose. Target inconsequential alarms that divert Operator resources from operationally important events. Reduce alarm ‘clutter’ in the Alarm List. Release 4.1.1. Alarm Suppression and. Alarm Knowledgebase Portal. 1. Training - Version 1.0. Alarm Suppression. Alarm suppression is set by the ReliaTel Administrator. Suppressed alarms no longer appear in the alarm list once the threshold is reached. ®. Basic Administrator Training. Coverages and Notification. . Release 4.1.1. 1. Training - Version 1.0. Purpose. Provide remote alarm response capabilities when a user is not using the client to monitor alarms. ReliaTel Operator Training Release 4.1.1 Blacklisted Alarms 1 Training - Version 1.0 Blacklisted Alarms Purpose Target inconsequential alarms that divert Operator resources from operationally important events

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