PPT-ReliaTel

Author : phoebe-click | Published Date : 2016-03-11

Basic Administrator Training Coverages and Notification Release 411 1 Training Version 10 Purpose Provide remote alarm response capabilities when a user is not

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ReliaTel: Transcript

Basic Administrator Training Coverages and Notification Release 411 1 Training Version 10 Purpose Provide remote alarm response capabilities when a user is not using the client to monitor alarms. Release 4.1.1. Alarms List. 1. Training - Version 1.0. Alarm List Interface. 2. Alarm Management - Alarm Cycle. Alarm Event . An event occurs which generates an alarm message. Alarm message received by ReliaTel. Release 4.1.1. Performance Dashboard. 1. Training - Version 1.0. About . the Performance Dashboard. Reports on device performance, based on preselected criteria. Open from Dashboard tab at top. Dashboards available for both centers and entities. Capability Quick Reference . 2013. Integration with Business Processes. Trouble Ticketing. Help Desk. 3rd Party Systems. Session Border Controllers. UC Applications. SIP Handsets. SoftPhones. IP PBX. Release 4.1.1. Blacklisted Alarms. 1. Training - Version 1.0. Blacklisted Alarms. Purpose. Target inconsequential alarms that divert Operator resources from operationally important events. Reduce alarm ‘clutter’ in the Alarm List. Release 4.1.1. Alarm Suppression and. Alarm Knowledgebase Portal. 1. Training - Version 1.0. Alarm Suppression. Alarm suppression is set by the ReliaTel Administrator. Suppressed alarms no longer appear in the alarm list once the threshold is reached. ReliaTel Operator Training Release 4.1.1 Blacklisted Alarms 1 Training - Version 1.0 Blacklisted Alarms Purpose Target inconsequential alarms that divert Operator resources from operationally important events

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