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ReliaTel Operator Training ReliaTel Operator Training

ReliaTel Operator Training - PowerPoint Presentation

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Uploaded On 2019-11-23

ReliaTel Operator Training - PPT Presentation

ReliaTel Operator Training Release 411 Blacklisted Alarms 1 Training Version 10 Blacklisted Alarms Purpose Target inconsequential alarms that divert Operator resources from operationally important events ID: 767376

blacklist alarm blacklisted list alarm blacklist list blacklisted regular click alarms rules rule expression entity page select count copy

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ReliaTel Operator TrainingRelease 4.1.1Blacklisted Alarms 1 Training - Version 1.0

Blacklisted AlarmsPurposeTarget inconsequential alarms that divert Operator resources from operationally important eventsReduce alarm ‘clutter’ in the Alarm ListBlock targeted alarms from appearing in the Alarm ListScopeBy entity only (not by class or center)FlexibilityTwo-step process to blacklist a single alarm eventUse regular expressions to add a range of alarm events Operators have the necessary permission to blacklist alarms (single and regular expression)Displayed in the interfaceDedicated page Audit trail 2

Targeting an AlarmFrom the Alarm List, target the alarm you want blacklisted and add itAction completed – Use Manage to view 3

Hit Count and Removing an Alarm from the ListHit count increments for alarms on the blacklistOptions for managing a blacklisted alarm on the Alarm List (both instances, hit count will increment)Leave original alarm visible - will impact ACK/CLR statistics Clear original alarm - only appears on the Blacklist, with hit count; does not appear on the Alarm List after clearing 4

Copy, New, and DeleteCopying a rule - example5 1. Left-click a rule 2. Click Copy 3. Add matcher text 4. Select entity 5. Click Apply

Copy, New, DeleteCopying a rule - exampleBlacklist alarm added for a new entityHit count for new blacklisted alarm Note – this new blacklisted alarm will be blocked from the Alarm List, even when the first alarm is triggered. 6

Copy, New, DeleteNew blacklist ruleClick New.Enter Alarm Matcher text.Select entity.Click Apply.Deleting a blacklisted rule Select blacklisted rule. Click Delete.Click OK . Alarm is no longer blocked from the Alarm List. 7

Opening the Blacklist Rules Page – Option 1Option 1 – Viewing the complete list (all entities)To view the entire list of blacklisted rules, open from any alarm in the Alarm List 8 This entity has no blacklisted alarms – that’s OK

Opening the Blacklist Rules Page – Option 2Option 2 – Viewing a list filtered by an entityOpen the Blacklist Rules page from an entity – this automatically filters the list.9 Filter set

Regular Expression Blacklist RulesBlacklist rules for alarms can also be created using regular expressions.In the Alarm List Blacklist Rules page click New.Enter the regular expression and select the Regular Expression check box.Select the entity.Click Apply.Examples 10

Regular Expression Blacklist RulesSample regular expression blacklist rules added11

Find Matching RulesUse Find Matching to locate the blacklist rule that placed the alarm on the blacklist12