ReliaTel Operator Training - PowerPoint Presentation

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ReliaTel Operator TrainingRelease 4.1.1Alarms List

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Training - Version 1.0Slide2

Alarm List Interface2Slide3

Alarm Management - Alarm CycleAlarm Event An event occurs which generates an alarm messageAlarm message received by ReliaTelAlarm DisplayedAlarm message is matched with a predetermined severity level for that specific messageMessage appears in the Text column of the Alarm ListAlarm is displayed in the Alarm List

Operator Intervention – Acknowledging the alarmOperator acknowledges alarm, work begins on resolving issue

Operator Resolution – Clearing the alarmOperator clears alarm after issue is resolved

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Alarm Management - Severity CodingFour severity levels tracked in ReliaTelApplies to:Alarm ListMetric DashboardVoice Dashboard

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CRI

Critical

RED

MAJ

Major

ORANGE

MIN

Minor

YELLOW

FYI

Informational

BLUESlide5

Acknowledging and Clearing AlarmsAlarms are generated by the system based on preset criteriaSourcesSNMP trapsSNMP walkPerformance metrics for devices (such as CPU usage, in/out bandwidth, etc.)Voice over Internet Protocol (VoIP) quality of service (such as MOS or latency)Operator responseAcknowledge the new alarmUpon resolution, clear the acknowledged alarm5Slide6

Acknowledging and Clearing Alarms (cont.)Acknowledging the alarmUse the ACK (acknowledge) button to change the state from New to ACKDisplayed in the Alarm ListAlarms can be acknowledged through:ClientRemotelyE-mailSMS

Remote acknowledgement (e-mail or SMS) is set up by the administratorClearing the alarm

Use the CLR (clear) button to change the state from ACK to ClearedUpon clearing, alarm is removed from the alarm list and moved to the Cleared list

Alarms can be cleared through:ClientRemotely

E-mail

SMS

Remote clearing (e-mail or SMS) is set up by the administrator

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Acknowledging and Clearing Alarms (cont.)Acknowledging a new alarm in the interface7Slide8

Acknowledging and Clearing Alarms (cont.)Clearing an acknowledged alarm in the interfaceIn the Cleared list8Slide9

Accessing Node Details Through Fly-Out MenusFly-out menus for centers, entities, and alarms9

Navigation Tree -

Center

Navigation Tree -

Entity

Alarm List – Individual

AlarmSlide10

Entity DetailsEntity TabsDetailsEntity/collector specific detailssuch as IP address, notesStatesPertains to alarming and notificationschedulingLogsLogging categories: Messaging, Alarms, Actions, Notification

Playback (optional)Facility to redisplay the database of a device

Add-on component, available if implementedAccess (replaced by AccessPlus)

Bi-directional communication with a deviceSpecific permission needed

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Entity Details – States TabStates TabSets ‘Allowed’ and ‘Inhibited’ for several entity related functions‘Allowed’ enables the operation to continue‘Inhibited’ stops the operation for a specified period of time (or indefinitely)

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Entity Details – Message Log TabMessage Log tabAll system interaction with an entityRead-onlyFlagsS – System messageMA – Message matching a pattern to generate an alarmBlank – No flag associated with the entry12Slide13

Entity Details – Alarm Log TabAlarm Log tabMessages pertaining to alarms onlyNTF – indicates whether the alarm will generate a coverage ruleAlarm ID – unique identifier for each alarmText – same text that appears in the Alarm List13Slide14

Entity Details – Action Log TabAction Log tabAutomated activity associated with the entitySet up by the ReliaTel AdministratorTriggered by:Response to an alarm (action is automatically triggered)Schedule14Slide15

Entity Details – Notification Log TabNotification Log tabLogs all notification-related events associated with alarms, such as:Coverage ruleOperator contactedMethod of contact15Slide16

Alarm List Management ToolsAlarm List interface management toolsNode filterFilter alarms by:Center or subcenterEntityCharacteristicsExpand tree to select nodeOn-the-fly (filter cannot be saved for future reference)Profile filterFilter alarms by:Center or centers/subcenter or subcenters

Class or classesCharacteristicsDedicated interface to set up profilesProfiles can be saved for future reference

Profiles can be editedOperators – private profile filters onlyAdministrators – private and global profile filters

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Alarm List Management Tools – Node Level FilterFrom the Navigation tree, filtering the alarm list by:View – topmost levelCenterSubcenterEntityFiltering by View17Slide18

Alarm List Management Tools – Node Lvl Filter (cont.)Filtering by centerFiltering by subcenter18Slide19

Alarm List Management Tools – Node Lvl Filter (cont.)Filtering by entity19Slide20

Alarm List Management Tools - Profile FilterFilters the Navigation tree by:CenterClassOperatorsCreate and save center or class filters – private onlyAdministratorsCreate and save center or class filters – global (available to all) or private20Slide21

Alarm List Management Tools - Profile Filter (cont.)Creating a Profile filter (steps are the same for center and class filters)Select the filter type.Click New.Enter:Filter NamePrivate filter Default

Not editable for operatorsCenterMultiple centers (or classes)can be selected

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Alarm List Management Tools - Profile Filter (cont.)Click Save.Apply the filter.Select the new filterClick Apply.Navigation Tree is filteredAlarms also filteredOnly alarms in Test center appear

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Alarms – Multi-Select OptionsMethods to select multiple alarms on a single page/multiple pages:Select All buttonControl + MouseShift + MouseSelect All buttonMost efficient way to select blocks of alarms spanning multiple pagesRecommend to begin with filters to define the Alarm ListTable filter (for data in tabular format)Alarm State filterControl + MouseSelect alarms singlySpans multiple pagesShift + Mouse

Select blocks of alarmsOne page only; will not span multiple pages

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Alarms - Multi-EditMulti-edit – last alarm in list is edited, applies to all alarms selected24

1. Select alarms

2. Click Edit

3. Apply edits (ACK, CLR, severity level, notes)

4. Click Apply or press EnterSlide25

Alarm State Selection/Notification StatusAlarm State FilteringNotification StatusApplicable if Notification turned on; current status only is displayed; not a logOpen from an alarm

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Entire alarm list is filtered by your selection

Cleared alarms eventually roll off the alarm list

Log period determines how long they are visible

BlackList

alarms are not included in ‘All’