Is Triage Nursing for Me If you are looking for a triage job because You really like to talk on the phone You like the idea of working at home and can get some things done around the house while you work ID: 1010696
Download Presentation The PPT/PDF document "WELCOME TO PRN INC. PC Positive Reinfor..." is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
1. WELCOME TO PRN INC. PC Positive Reinforcement NursingIs Triage Nursing for Me?
2. If you are looking for a triage job because…..You really like to talk on the phoneYou like the idea of working at home and can get some things done around the house while you workYou can relax while you work, visit with friends, and have dinner on the table at 6pmYou need less stress than working in the hospital or doctors officeYou are wanting to pay off a billYou think it will be FUN to work from homeYou want some extra money and this will be my “other” jobTHEN THIS JOB IS NOT FOR YOU!
3. WHO IS PRN Inc. PC?
4. Who are we?PRN INC. PC is a telephone nurse triage company located in north central North Carolina. We take calls 24/7 - 365 days a year.We have been in business for over 22 years. PRN is currently the largest privately owned triage company on the East coast.We have 100+ nurses from various compact states who all work from home. Currently staffs 100+ nurses providing care for over 650 practice, multiple hospitals, universities, health departments, and working with over 5,000 providers in 20 states. The majority of our calls are pediatrics and obstetrics, however we cover all medical specialties.
5. What is PRN Inc. PC like?We are a family of nurses.We are nothing like the big corporations and hospitals.We are able to give the nurses flexibility with scheduling where hospitals cannot.You will find all of management goes above and beyond to help each nurse to be a great triage nurse.Some of the job will be on-the-job training but much will depend on you to learn triage outside of the hours you work.We have newsletters, monthly Q&A session, in-services, and a private Facebook page to keep us connected.We know our nurses and they know us.
6. PRN’s Management TeamOwners - Wendy Smith RN, MSN, MBA, Esquire Shelley Rogers, RNDirector of Nursing - Robin Caudle, RNDaily Managers – Kimberly Montgomery, RN Lesia McDaniel, RN Rebecca Rawlins, RN Mary Bates, RNDaily/Schedule Manager – Mistie Edwards, RNDaily/Training Manager - Desiree Lamberth, RNHuman Relations Director – Lacey KeyMarketing/Creative Director – Sharon Gross
7. WHAT IS TRIAGE NURSING?
8. Triage nursing isA science and specialty within nursing.It is gathering the needed information to “paint a picture” in your mind of what is going on with the pt.It is for nurses who are self motivated and are able to work without direct supervision. It is for those that can think on their feet, who can take a list of symptoms and determine what nursing care is needed with the assistance of guidelines they are given to follow.Even after initial training, triage nurses are in a constant state of learning, training and change.It is for those who have superior critical thinking and nursing assessment skills. It is a job unlike any you have ever had but SO rewarding.
9. What is Triage nursing like?Much like the ER - quick thinking is needed.Fast paced, never any downtime.200% is required of each nurse.It can be VERY stressful at times.It may mean being asked to work on your day off, during times of high call volume. Although you are at home, your patients have to be your main focus. They depend on us!
10. IS THIS JOB FOR ME?
11. CompassionDependabilityPleasant voiceLove of nursingAbility to manage stress wellAbility to maintain control of a phone callType “A” personalityThe word “fail” is not in your vocabularyGoing above and beyondFlexibilityHonestyWant or a need to work from homeMulti-taskingSelf-motivatedDetail orientated No immediate health problems that will prevent you from working your scheduled hoursWhat characteristics Make a Good Triage Nurse?
12. What is required of me?RN with current multistate license in one of these compact states: NC,SC,TN,VA,TX,MD,KY3 years experience as a RNMalpractice insurance: Cost is approximate $100 per yearTime to devote to training: 3-4 hours a day initially Ability to work a minimum of 40 hours a month which has to be on Fri (after 5pm) or Sat/SunIt is mandatory to get non-compact licenses when requestedExcellent computer skills. You must have Excel, Word and PowerPoint installed on your computer and be comfortable using themA quiet and private place to workAn alternate location to work if internet or power goes outHigh speed internetNothing that would keep you from obtaining non-compact licenses (background check)A desire to become the BEST triage nurse you can be
13. Additional requirementsYou must have an all inclusive long distance phone plan in place and call waiting.Land line OR cell phone.Computer must be a PC - laptop or desktop. MAC’s can be used but are not supported by our company IT Department. It cannot be a Chrome book or tablet. You must have an approved anti virus software that is set to check for issues often. We recommend: Norton, McAfee, Kaspersky, Avast, AVGHIGH SPEED internet with these requirements: Download speed >12.4, Upload speed >.87. PLEASE check your speeds at http://www.speedtest.net before you contact us. If your speeds are close, we may be able to work with them. If they are not close, we suggest you check with your carrier to see if these speeds are available in your area.
14. When would I work?We do not work shifts per se. Shifts can be anywhere from 1-8 hours depending on your preference.We work 24/7, 365 days a year so there are a lot of hours we cover mostly in evenings, nights and holidays.After training you would choose from the available hours (the list is sometimes pretty short - you will need to be very flexible until your “best” hours can be obtained).You would work holidays. We work 10 holidays. You could work 5, 8-hour holidays or 10, 4-hour holidays per year.REMEMBER: 40 hours a month is the MINIMUM to work (this only accounts for your weekend requirement). You can work up to 160 hours a month.
15. WHAT DOES TRAINING ENTAIL?
16. Our training program is designed for specialty nursing which is different from regular nursing.We offer on-line training, and our Training Manager will help you along the way but you will need to be self motivated to get it completed. She will not “hold your hand.” You need to get with her if something is not clear or you have questions.Training is broken up into “steps” which will have completion dates that will need to be completed on time.Training Pay: You will receive $250 when you COMPLETE Fake Call Training (usually 2-3 week into training). You will then begin your base pay when you START Live Call Training.TRAINING
17. We expect you to average at least 4 calls per hour at your 6 month evaluation. That is 1 call every 15 minutes. At one year the expectation will be 4+ calls per hour. MEMORIZE: I cannot solve all their problems. I need to determine if what they are calling about is an emergency, if not, then what do I need to do to get them through the night and to the office the next day.After Live Call Training your base pay will be $20 per hour. There will be no shift diff at this time.When you are able to average 4 calls per hour for a one month period, your base pay will increase to $22 + shift diff of $2-$5 depending on shift worked.CALL EXPECTATIONS / PAY
18. IS TRIAGE NURSING FOR ME?
19. Is this for me?Not everyone makes a good triage nurse. Please give SERIOUS consideration to the devotion it takes to be a great triage nurse and only pursue if you truly feel this is a good fit for you. If you work another job we will not take a backseat to that job. PRN INC. PC has to be a priority and working your shifts are mandatory.Training is hard. When you consider we have to get you ready to handle many scenarios that will occur, IT TAKES TIME TO COMPLETE. The more time you devote to training, the better prepared you will be. IF YOU ARE NOT PREPARED (learning protocols, learning TriageLogic, etc.) you will not be able to handle the call volume.If something goes wrong, practices do not take into consideration that the nurse is in training. You will need the ability to bounce back if there are complaints. You cannot take things personally. Experience is the name we give our mistakes. Use any complaints or feedback to grow, learn, and become a better nurse.I can work weekends.I can work holidays - we work 10 major holidays.I am in agreement with the pay and having no benefits offered at this time.
20. Next StepsMake sure to check your computer speed BEFORE applying.Let us know if you would like to pursue an opportunity with PRN INC, PC. A pre-interview sheet will be sent to you before the interview and takes about an hour to complete. The actual phone interview will take about 30 minutes. Please be prepared to give your undivided attention during the interview.We are in the Eastern time zone. Any appointments and work schedules are in our time zone. If you do not live in the Eastern time zone, please adjust your time accordingly. Feel free to ask any questions during your interview.After the interview process is complete, we will notify you via email of our intentions.Please visit our website for additional information: www.prntriage.com