Five Fatal A ttitudes Anger Apathy Arrogance Anguish Anxiety All are amplified by stress Stress is amplified by uncertainty Uncertainty erodes cultures It might be said that problem employees are ID: 689737
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Slide1
Problem Employees and Problem Bosses: How to Reclaim your Vision Slide2
Five Fatal
Attitudes: Anger Apathy Arrogance Anguish Anxiety
All are amplified by stress
Stress is amplified by uncertainty
Uncertainty erodes culturesSlide3
It might be said that “problem employees” are
out-of-sync with the rest of us.most workplace problems are interpersonalrarely from malice or incompetenceusually emotional (ego, insecurities, scars)
conditioned thinking patternsSame holds true for problem bosses!Slide4
Overwhelm Them with Certainty
“Either I keep up with the drummer, or I don’t play in this band.”Slide5Slide6Slide7Slide8
Within problem work units ther
e is usually:AnxietyTemptation
Uncertainty
Chaos
S
tress
Quiet employees going about their work is not always a
good sign.Slide9
How long will your employees / coworkers have to wait until the next:
Staff meeting?Employee social gathering?
Performance evaluation?
Employee recognition award
?
Opportunity to influence policy
?
Review of salary?
Visit from upper management?
Chance to give feedback?
Budget preparation meetings?
Legislative initiatives
?
Internal or external audit?Slide10
Create Cadence
If something is important to the stability and effectiveness of your organization:
Schedule it!Do it!
“...a dinosaur, an implosion, a wreck...”
-
BusinessweekSlide11Slide12
Give it 9-12 months . . . .
significant reduction in emailsimproved relationshipsmore creative thinkingsub-cadence “plug-ins”
easier to get help from upper-mgtbetter records – better info sharing
higher capacity to manage work stressSlide13
4 Management
requirements
4.1 Organization
4.2 Management system
4.3 Document
control
4.4 Review
of requests, tenders and contracts
4.5 Subcontracting
of tests and calibrations
4.6 Purchasing
services and supplies
4.7 Service
to the customer
4.8 Complaints
4.9 Control
of nonconforming testing and/or calibration
work
4.10 Improvement
4.11 Corrective action
4.12 Preventive
action
4.13 Control
of
records
4.14 Internal audits
4.15 Management reviews
5 Technical requirements
5.1 General 5.2 Personnel5.3 Accommodation and environmental conditions 5.4 Test and calibration methods and method validation5.5 Equipment5.6 Measurement traceability5.7 Sampling5.8 Handling of test and calibration items 5.9 Assuring the quality of test and calibration results 5.10 Reporting the results
Schedule it!
Do it!Slide14Slide15
Problem Employees and Problem Bosses: How to Reclaim your Vision