Leadership and Teamwork Copyright Copyright Texas Education Agency 2013 These Materials are copyrighted and trademarked as the property of the Texas Education Agency TEA and may not be reproduced without the express written permission of TEA except under the following conditions ID: 133370
Download Presentation The PPT/PDF document "Front of the House" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
Front of the House
Leadership and Teamwork Slide2
Copyright
Copyright © Texas Education Agency, 2013.
These Materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions:
1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from TEA.
2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA.3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way.4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged.Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty.For information contact: Office of Copyrights, Trademarks, License Agreements, and Royalties, Texas Education Agency, 1701 N. Congress Ave., Austin, TX 78701-1494; phone 512-463-7004; email: copyrights@tea.state.tx.us.
2
Copyright © Texas Education Agency, 2013. All rights reserved.Slide3
Front of the House
Definition Employees
3Slide4
What is Front of the House?
The area in a hospitality business that guests usually seeIn a restaurant, it includes:
Entrance
Dining room
4Slide5
Employees
Main function is to interact with customersInclude
Servers
Cashiers
Hosts Hostesses Parking attendants5Slide6
Front of the House
How to Staff the Front of the House - Restaurant Business
(click on link)
6
Copyright © Texas Education Agency, 2013. All rights reserved.Slide7
Leadership
Skills
7
Copyright © Texas Education Agency, 2013. All rights reserved.Slide8
Skills
Direction
Lead dependably
Encourage others
Inspire othersCoachExpect changeNurture teamwork8Copyright © Texas Education Agency, 2013. All rights reserved.Slide9
Teamwork
SkillsWork Stations
Conflict Resolution
9
Copyright © Texas Education Agency, 2013. All rights reserved.Slide10
Skills
CommunicationVerbal
Nonverbal
Positive attitude
Respect Empathy 10Copyright © Texas Education Agency, 2013. All rights reserved.Slide11
Work Stations
Beverage Station
Cold beverages
Hot beverages
Service StationDishesGlassesEating utensilsWaterBread11Copyright © Texas Education Agency, 2013. All rights reserved.Slide12
Duties
Side Work
Refilling:
salt
and pepper shakerssugar bowls condiments Cleaning:seats, tables and floorsFolding napkinsSectionsServers oversee a group of tablesAre responsible for:setting the tablestaking ordersdelivering foodclearing the tables12Copyright © Texas Education Agency, 2013. All rights reserved.Slide13
Conflict Resolution
DisputesNegotiation
Focus on problem
Advise the manager
13Copyright © Texas Education Agency, 2013. All rights reserved.Steps to resolving conflict:Define the problemSuggest a solutionEvaluate a solutionCompromiseBrainstormMediate Slide14
14
Questions?
Copyright © Texas Education Agency, 2013. All rights reserved.Slide15
References and Resources
Images:
Microsoft Office Clip Art: Used with permission from Microsoft.
Textbooks:
Culinary essentials. (2010). Woodland Hills, CA: Glencoe/McGraw Hill.Foundations of restaurant management & culinary arts: Level one. (2011). Boston, MA: Prentice Hall.YouTube™:How to Staff the Front of the House | Restaurant BusinessLearn how to staff the front of the house with the advice from Paul Bolles-Beaven in this restaurant business video from Howcast.http://youtu.be/XzTxOvNqppw15Copyright © Texas Education Agency, 2013. All rights reserved.