Time to Ref-Form Rethinking connections between patrons, library staff, and resources using an onli

Time to Ref-Form Rethinking connections between patrons, library staff, and resources using an onli Time to Ref-Form Rethinking connections between patrons, library staff, and resources using an onli - Start

2018-03-16 22K 22 0 0

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Current Climate. Transition to Single Service Desk. Fewer questions at “ref desk”. Changing nature of questions less reliance on subject expertise. Tiered referral model. Referral Methods. Old. ID: 652627 Download Presentation

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Time to Ref-Form Rethinking connections between patrons, library staff, and resources using an onli




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Presentations text content in Time to Ref-Form Rethinking connections between patrons, library staff, and resources using an onli

Slide1

Time to Ref-Form

Rethinking connections between patrons, library staff, and resources using an online reference referral form

Slide2

Current Climate

Transition to Single Service Desk

Fewer questions at “ref desk”

Changing nature of questions less reliance on subject expertiseTiered referral model

Slide3

Referral Methods

Old

New

Slide4

Motivations

Make more concrete connections between students and librarians

Create more active student engagement in the reference interview

Slide5

The Form

Slide6

Generated Emails-Student

Slide7

Generated

Emails--Librarian

Slide8

Benefits for Students

Use the resources demonstrated

Library resources are not always intuitive to use or easy to find

Recreate and better understand the research process

Sources are easier to use when linked, and are

a better alternative to Google

The referral form makes it easier to

Slide9

Benefits for Librarians

Referral Form keeps them connected

What types of questions are received at the desk?

Which courses/classes may benefit from instruction?

Slide10

Benefits for Staff

Helps us learn from librarians

Makes us mindful of available resources

Serves as a model of the reference interview

Users may refer their friends

Users may return for help with additional research projects

Slide11

Design

Slide12

Stakeholders

Slide13

Assessment

Surveys

Analysis of form submissions

Librarian feedbackHow do we know if it is working?

Slide14

Referral Form @ Your Library

Do you have a similar form at your library? What might a form or similar tool look like at your institution? Discuss with a partner or in a small group.

Slide15

Thank you!

Paul Moffett, Access Services Team Leader

pamoffet@iupui.edu

Mindy Cooper, Reference Associatemmcooper@iupui.edu

IUPUI University Library

755 W. Michigan Street,

Indpls

, IN 46202


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