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FEEDBACK :  HOW TO GIVE IT, HOW TO RECEIVE IT FEEDBACK :  HOW TO GIVE IT, HOW TO RECEIVE IT

FEEDBACK : HOW TO GIVE IT, HOW TO RECEIVE IT - PowerPoint Presentation

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Uploaded On 2018-02-24

FEEDBACK : HOW TO GIVE IT, HOW TO RECEIVE IT - PPT Presentation

in the USA and the business world What is feedback What is the main goal of sharing feedback What are the two forms of feedback Which of the two forms is more likely to the achieve desired goal ID: 635116

situation feedback effective positive feedback situation positive effective mindset forms behavior roommate goal ineffective motivation student impact time negative

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Slide1

FEEDBACK: HOW TO GIVE IT, HOW TO RECEIVE IT

* in the USA (and the business world?)

*Slide2

What is feedback?What is the main goal of sharing feedback?

What are the two forms of feedback?Which of the two forms is more likely to the achieve desired goal?

Why is that?What are some benefits of well-delivered feedback? Which one/s do you

value?How do you distinguish effective feedback from ineffective feedback?

What are the basics of effective feedback

delivery?What does it take to make the most of receiving feedback?

https://www.youtube.com/watch?v=o5m2xwVMMYI&t=40sSlide3

What is feedback?

[information]

2. What is the main goal of sharing feedback?

[perpetuate, expand, modify behavior]3. What

are the two forms of feedback?

[positive; negative]Which of the two forms is more likely to the achieve desired goal? [positive] Why is that? [enhances confidence and motivation]What are some benefits of well-delivered feedback? Which one/s do you value?How do you distinguish effective feedback from ineffective feedback? [effective: heard, understood, accepted] [ineffective: hurt, burn, humiliation]7. What are the basics of effective feedback delivery? [positive mindset, specificity, concreteness, sincerity, justification/explanation, connecting to self]8. What does it take to make the most of receiving feedback? [positive mindset, calm, trust, respect, attentive listening, limit/little at a time (if applicable), reiterate]Slide4

The Baseline: How Our Brain Processes Critical Feedback

Criticism = Threat to our survival

 Deny being wrong = Protect our

standing in the eyes of others

Warped

(

inaccurate) but

strong memory because the information conflicts with our self-imageNegativity bias: dwell on the negative  Criticism has greater impact than praise (but does not motivate!)Slide5

Knowing this, how do we give feedback effectively? 4 “secrets”

Motivation: Commitment/Concern

for the other; sense of responsibility; to guide/mentor; to support/enhance

Mindset: Positive, Aimed at Growth

Techniques:

Focused, Sandwiched, Explicit (about impact)/Sequenced

Situation (Your Position): Credible, Trusted, Well Intentioned, Right Time, Right Place, Clear Message, Helpful

Focused

: Isolate the behavior + Stick to one behavior at a timeSandwiched: Positive Comments Re: Situation/Praise/Compliments/Critical Feedback/Recall Positives/Stay PositivePhrases: “I would love it if…”; “I think you can do a great job with;” “I bet you’d be terrific at”; ”One way to do this even better...”Explicit: How Person’s Behavior Affects YouPhrases: “I have observed/noticed…”  When you do that, it... me  Because I function best when...  “Would you be willing to...”Sequenced: Observation  Feelings/Impact  Need  Request Slide6

What it takes to receive feedback: 4 “secrets”

Motivation: Eager to grow, improve

Mindset

: Gift, not Curse; Opportunity, not Failure; Help, not Condemnation; Risk and Failure ok

Disposition:

Trust, Respect, Gratitude

Techniques: Active/Attentive Listening (Eye Contact!); Limit (when applicable); Restitution; Thank youSlide7

SIMULATION EXERCISESSlide8

Situation 1: Roommate borrows things freely, sometimes loses things--this time: brand-new dress shirt

you got for your birthday

Situation 2: Roommate never cleans up after him/herself [Roommate]2[Roommate]

Situation 3: Classmate smells bad due to poor hygiene [

Student]2[Student]

Situation 4: Classmate monopolizes discussion to show off to peers and professor [Prof]2[Student]Situation 5:

Students come late to SE workshops [SE Team]2[Fellows/CM]Situation 6:

Maggie’s Problem [

Maggie]2[Academy Colleagues]