in the USA and the business world What is feedback What is the main goal of sharing feedback What are the two forms of feedback Which of the two forms is more likely to the achieve desired goal ID: 635116
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Slide1
FEEDBACK: HOW TO GIVE IT, HOW TO RECEIVE IT
* in the USA (and the business world?)
*Slide2
What is feedback?What is the main goal of sharing feedback?
What are the two forms of feedback?Which of the two forms is more likely to the achieve desired goal?
Why is that?What are some benefits of well-delivered feedback? Which one/s do you
value?How do you distinguish effective feedback from ineffective feedback?
What are the basics of effective feedback
delivery?What does it take to make the most of receiving feedback?
https://www.youtube.com/watch?v=o5m2xwVMMYI&t=40sSlide3
What is feedback?
[information]
2. What is the main goal of sharing feedback?
[perpetuate, expand, modify behavior]3. What
are the two forms of feedback?
[positive; negative]Which of the two forms is more likely to the achieve desired goal? [positive] Why is that? [enhances confidence and motivation]What are some benefits of well-delivered feedback? Which one/s do you value?How do you distinguish effective feedback from ineffective feedback? [effective: heard, understood, accepted] [ineffective: hurt, burn, humiliation]7. What are the basics of effective feedback delivery? [positive mindset, specificity, concreteness, sincerity, justification/explanation, connecting to self]8. What does it take to make the most of receiving feedback? [positive mindset, calm, trust, respect, attentive listening, limit/little at a time (if applicable), reiterate]Slide4
The Baseline: How Our Brain Processes Critical Feedback
Criticism = Threat to our survival
Deny being wrong = Protect our
standing in the eyes of others
Warped
(
inaccurate) but
strong memory because the information conflicts with our self-imageNegativity bias: dwell on the negative Criticism has greater impact than praise (but does not motivate!)Slide5
Knowing this, how do we give feedback effectively? 4 “secrets”
Motivation: Commitment/Concern
for the other; sense of responsibility; to guide/mentor; to support/enhance
Mindset: Positive, Aimed at Growth
Techniques:
Focused, Sandwiched, Explicit (about impact)/Sequenced
Situation (Your Position): Credible, Trusted, Well Intentioned, Right Time, Right Place, Clear Message, Helpful
Focused
: Isolate the behavior + Stick to one behavior at a timeSandwiched: Positive Comments Re: Situation/Praise/Compliments/Critical Feedback/Recall Positives/Stay PositivePhrases: “I would love it if…”; “I think you can do a great job with;” “I bet you’d be terrific at”; ”One way to do this even better...”Explicit: How Person’s Behavior Affects YouPhrases: “I have observed/noticed…” When you do that, it... me Because I function best when... “Would you be willing to...”Sequenced: Observation Feelings/Impact Need Request Slide6
What it takes to receive feedback: 4 “secrets”
Motivation: Eager to grow, improve
Mindset
: Gift, not Curse; Opportunity, not Failure; Help, not Condemnation; Risk and Failure ok
Disposition:
Trust, Respect, Gratitude
Techniques: Active/Attentive Listening (Eye Contact!); Limit (when applicable); Restitution; Thank youSlide7
SIMULATION EXERCISESSlide8
Situation 1: Roommate borrows things freely, sometimes loses things--this time: brand-new dress shirt
you got for your birthday
Situation 2: Roommate never cleans up after him/herself [Roommate]2[Roommate]
Situation 3: Classmate smells bad due to poor hygiene [
Student]2[Student]
Situation 4: Classmate monopolizes discussion to show off to peers and professor [Prof]2[Student]Situation 5:
Students come late to SE workshops [SE Team]2[Fellows/CM]Situation 6:
Maggie’s Problem [
Maggie]2[Academy Colleagues]