Gwen Lombard PhD RN Casey White PhD February 24 2011 Learning Objectives At the end of the workshop you will be able to Define and describe several models for giving effective feedback to learners ID: 599937
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Effective Feedback: A Two-Way Street
Gwen Lombard, PhD, RNCasey White, PhD
February 24, 2011Slide2
Learning Objectives:
At the end of the workshop, you will be able to:Define and describe several models for giving effective feedback to learnersList characteristics of effective feedback
Use specific language that constitutes effective feedback to learners
Discuss effective strategies for receiving feedbackSlide3
Online Learning ModuleSlide4
Characteristics of Effective Feedback
Delivered in non-threatening settingSpecificTimelyFocus on 1-3 areas that are remediableBased on objective not subjective data
Consequences explainedProvides “next step”Goal is to help, not punishSlide5
Giving feedback:
State that you are going to give feedbackInvolve the learner in the processUse neutral, non-judgmental language
Focus on the behavior, not the personSlide6
Strategies
Feedback Sandwich or Oreo CookieOpen-faced SandwichSlide7
What barriers to giving feedback have you encountered?Slide8
Discussion in Small GroupsWhat strategies did this instructor utilize?
What did the instructor do well?How could this feedback session be improved?Slide9
Small Group CasesIssues of concern
Aim(s) and/or Resolution(s)Action planFeedback language you would useSlide10
Small Group Presentation of Their CasesSlide11
Receiving Feedback
A colleague has come to you and said, “Can I give you some feedback on Grand Rounds session you gave last week?”What would be your first reaction?
How do think you would you feel?Slide12
Other Side of Street: Receiving Feedback
Tips for Receiving Feedback Effectively:Know what to ask for- be specific
Alert sources to the specific feedback you want
Place clear boundaries around the feedback – so won’t get overwhelmed
Dartmouth’s Manager’s Toolkit – Human ResourcesSlide13
Make it painless for the other person:
Just listen – don’t quibbleIf not specific enough, ask behavioral questionsKeep asking “What else?”
Assume good intentionsBe accepting
Focus on the futureSlide14
Dan McCarthy: www.greatleadershipbydan
.comSlide15
Closure
Key take-a-ways:
Tell person that you are going to give them feedbackEngage learner in the process – self assessment
Focus on behaviors – what needs to be changed
Develop an action plan
Receivers:
Ask for specific feedback
Use the feedback