Making A Better Sandwich Your Name Here Organization Objectives Reviewed importance of feedback Defined feedback vs evaluation Identified barriers to feedback Identified ingredients ID: 645592
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Slide1
Insert grabber Video Slide2
Giving Effective Feedback
Making A Better Sandwich
Your Name
Here
OrganizationSlide3
Objectives
Reviewed importance of feedback
Defined
feedback
vs. evaluation
Identified
barriers
to
feedback
Identified ingredients
of effective
feedback
Applied
effective
feedback techniquesSlide4
Activity #1
Write down1-2 words that come to mind when you think of feedback
Be prepared to discuss with group
3 minutes
Feedback reflectionSlide5
Activity #2
Read and highlight what you think are:
Reasons feedback is important
Principles of effective feedback
Ways to give better feedback
Be prepared to discuss with group
8 minutes
Feedback in literatureSlide6
Feedback: Why bother?
“The goal of clinical training is expertise in the care of patients. Without feedback, mistakes go uncorrected, good performance is not reinforced and clinical competence is achieved empirically or not at all."
-
Ende
J: Feedback in clinical medical
education.
JAMA 250(6):777-81, 1983Slide7
Johari
Window
Known to Self
Unknown to Self
Known to
others
Unknown
to others
Open/Free
Area
(Personal Growth)
Hidden
Area
Blind
Area
Unknown
Area
Feedback
Self Awareness
Mutual UnderstandingSlide8
Feedback: What is it?Slide9
Activity #3
Place descriptive words under Feedback or Evaluation
Be prepared to discuss with group
3 minutes
Feedback vs. EvaluationSlide10
Feedback vs. Evaluation
Feedback
Evaluation
Immediate
Scheduled
Informal
Formal
Observation
Observation
Objective
Objective
Event specific
Global performance
Improvement
Grading
Dialogue
MonologueSlide11
Barriers to Feedback
Audience survey
Barrier
Response Percent
Limited Time
75
%
Discomfort
70 %
Anomaly
21%
Someone else
14 %Slide12
Effective Feedback
What are the ingredients?Slide13
Effective Feedback
Audience survey
Inspire
Specific
Positive
Fixable Problem
Balanced
Don’t sugar coat
Not personal
Honest
Constructive
TimelySlide14
Principles of Effective Feedback
S
pecific
O
bjective
M
odifiable Behaviors
E
xpected
T
imely
Limited
C
onstructive
S
O
M
E
T
LCSlide15
Activity #4
In groups of 2, each person pick one scenario
Read and highlight key points you would use when giving feedback
3 minutes
Practice SOME-TLCSlide16
Old Feedback Sandwich
Positive
Negative
Positive
Not very palatableSlide17
New Feedback Sandwich
Ask
Tell / Teach
Ask
ActSlide18
Ask
Ask learner to assess their own performance
How do you think you did?
What do you think went well?
Did you have any problems?Slide19
Tell / Teach
Tell
I observed...
It seemed as though…
When you do __I feel__...
Teach (short pearls)
In my experience….
Consider…Slide20
Ask
Ask learner to reflect and analyze
What do you think of…
my observations?
my comments?
What would you do differently?
What can we do to improve?Slide21
Act
Summarize key points
Demonstrate
Re-assess
Commit to a planSlide22
TELL
ASK
ASK
ACT
Why Ask-Tell-Ask-Act?Slide23
Activity #5
Use SOME TLC in activity #4
Take turns giving feedback using Ask-Tell / Teach-Ask-Act
10 minutes
Build a new feedback sandwichSlide24
How did it go?
ORSlide25
How did it go?Slide26
Activity #6
Call to Action
List what you will do in the next month to improve feedback to our students.
Be prepared to share.Slide27
Objectives
Reviewed importance of feedback
Defined
feedback
vs. evaluation
Identified
barriers
to
feedback
Identified ingredients
of effective
feedback
Applied
effective
feedback techniquesSlide28
Take Home Points
Feedback is essential
Feedback is desired by learners
Effective feedback requires preparation
Give SOME-TLC via Ask-Tell-Ask-ActSlide29
Questions
?
Comments?