Developed by the University of Wisconsin Oshkosh and Wisconsin Department of Health Services Learning Points Ask the Right Questions Provide Effective Feedback Communicate Observations Timely ID: 526605
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Slide1
Providing Effective Feedback
Developed by the:
University of Wisconsin Oshkosh
and
Wisconsin Department of Health ServicesSlide2
Learning Points
Ask the Right Questions Provide Effective FeedbackCommunicate Observations TimelyCommunicate AssertivelySlide3
Providing Effective Feedback
Ask open-ended questions and listen activelyCommunicate observationsPractice positive reinforcementCommunicate responsibilities and expectationsEstablish goals and follow upSlide4
Asking Questions
Why Ask Questions?Tips for Answering QuestionsListeningSlide5
Communicating Observations
Never let good work go unnoticedAvoid being judgmentalBe specific, objective and non-threateningBe aware of your body languageAvoid sending someone else to do your jobAvoid using “good news/ bad news” Do not use sarcasm, insults, or accusationsSlide6
Activity: Providing Feedback
Why is it important to provide feedback to Michael?What concerns do you have about the interaction?How might you open the conversation with Michael?Slide7
Communicating Feedback Effectively
Assertiveness is about standing up for yourself, but also about respecting the opinions and needs of others. When we communicate assertively, we are clear about our opinions and wishes, but we are also open to others’.Slide8
Passive, Aggressive, Assertive
PassivePassive/AggressiveAggressive AssertiveSlide9
Tips for Assertive Communication
Making Assertive StatementsDo’s and Don’tsUsing Assertive Body LanguageTechniques to AvoidSlide10
Activity:
One Conversation,Three Styles
Video Clips or Script Reading
Discussion QuestionsSlide11
Activity: Why is Assertiveness Important?
Reasons for being assertive rather than passive or aggressive?How does assertive communication result in better care for clients or residents?Slide12
Learning Points Review
Ask the Right Questions Provide Effective FeedbackCommunicate Observations TimelyCommunicate AssertivelySlide13
d
eveloped by
The Wisconsin Caregiver Project
University of Wisconsin Oshkosh
Center for Career Development (CCDET)
www.uwosh.edu/ccdet/caregiver