Supporting Students: Listening to Resolve Conflicts and Res Supporting Students: Listening to Resolve Conflicts and Res

Supporting Students: Listening to Resolve Conflicts and Res - PowerPoint Presentation

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Uploaded On 2017-11-28

Supporting Students: Listening to Resolve Conflicts and Res - PPT Presentation

Carrie Basas JD MEd WASSW October 15 2016 Carriebasasgovwagov Getting to Know One Another The Office of the Education Ombuds OEO is an agency within the Governors Office created in 2006 by the Washington State Legislature OEO works to ID: 611039

gov education work students education gov students work office oeo themes families system working state support sources role conflict




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Supporting Students: Listening to Resolve Conflicts and Restore Family-School Relationships

Carrie Basas, JD, MEdWASSW (October 15, 2016)Carrie.basas@gov.wa.govSlide2

Getting to Know One AnotherSlide3

The Office of the Education Ombuds (OEO) is an agency within the

Governor’s Office

created in 2006 by the Washington State Legislature. OEO works to

promote equity in education

and support the ability of all students to fully participate in and benefit from public education in the State of Washington.

What is the Office of the Education Ombuds?


What the Work Looks Like


What Were the Issues Addressed?Slide6

Whom Did We Serve?Slide7

Languages Spoken in Students’ Homes

Callers and students who spoke a language other than English in the home: Spanish – 98 Somali – 33 Korean – 14 ASL – 9 Arabic – 9Cantonese – 7Russian – 6 Khmer – 4 Marathi – 4

Amharic – 3

Japanese – 3

Tagalog – 3

Vietnamese – 3

Danish – 2 Farsi – 2 Hindi – 2 Italian – 2Mandarin – 2Rumanian – 2 Tibetan – 2 Punjabi – 1 Thai – 1 Tigrinya – 1 Slide8

How Can We Be Helpful?

Examples of working with school social workersRole as defined vs. reality of the loadHow should we collaborate with you or refer families?Slide9

Themes of Work: System BarriersGreater options

CommunicationTransparencyAdversarial processWhat it looks like when it’s working well:FlexibilityNuanceResponsiveness

Consistent points of contact


Themes: Attitudes and StigmaParents as partners

Attitudinal shiftsStudent self-esteem, positive identityWhat it looks like when it’s working well:Families: vital sources of infoAffinity groups/support for students, disability and other differences as strengths not deficitsSense of belonging reinforced throughout systemSlide11

Common Sources of Conflict?Common themes of our work:

Feeling not heard/seen/valuedAttributing ill will to silence, delays, or withdrawalMaking the history the present and futureWhat relationship issues are beneath your work? Overt? Implicit?Slide12

What Happens When We Tell Our Education Story?

Who tells it? Why does that matter?What does it do?What can we learn?Slide13

Tools for Partnership in Conflict

Small, facilitated meetingsClear, timely notices or clarifications of next stepsParent coaching/reframing (O role)LEP families: coordinated interpretation, translationSystem approach: listening session modelSlide14

Ideas for PartnershipSlide15

Q & A: Moving Forward

155 NE 100th St.

Suite 210

Seattle, WA 98125

Toll-Free: 1-866-297-2597