Carrie Basas JD MEd WASSW October 15 2016 Carriebasasgovwagov Getting to Know One Another The Office of the Education Ombuds OEO is an agency within the Governors Office created in 2006 by the Washington State Legislature OEO works to ID: 611039
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Supporting Students: Listening to Resolve Conflicts and Restore Family-School Relationships
Carrie Basas, JD, MEdWASSW (October 15, 2016)Carrie.basas@gov.wa.govSlide2
Getting to Know One AnotherSlide3
The Office of the Education Ombuds (OEO) is an agency within the
Governor’s Office
created in 2006 by the Washington State Legislature. OEO works to
promote equity in education
and support the ability of all students to fully participate in and benefit from public education in the State of Washington.
What is the Office of the Education Ombuds?
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What the Work Looks Like
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What Were the Issues Addressed?Slide6
Whom Did We Serve?Slide7
Languages Spoken in Students’ Homes
Callers and students who spoke a language other than English in the home: Spanish – 98 Somali – 33 Korean – 14 ASL – 9 Arabic – 9Cantonese – 7Russian – 6 Khmer – 4 Marathi – 4
Amharic – 3
Japanese – 3
Tagalog – 3
Vietnamese – 3
Danish – 2 Farsi – 2 Hindi – 2 Italian – 2Mandarin – 2Rumanian – 2 Tibetan – 2 Punjabi – 1 Thai – 1 Tigrinya – 1 Slide8
How Can We Be Helpful?
Examples of working with school social workersRole as defined vs. reality of the loadHow should we collaborate with you or refer families?Slide9
Themes of Work: System BarriersGreater options
CommunicationTransparencyAdversarial processWhat it looks like when it’s working well:FlexibilityNuanceResponsiveness
Consistent points of contact
CollaborationSlide10
Themes: Attitudes and StigmaParents as partners
Attitudinal shiftsStudent self-esteem, positive identityWhat it looks like when it’s working well:Families: vital sources of infoAffinity groups/support for students, disability and other differences as strengths not deficitsSense of belonging reinforced throughout systemSlide11
Common Sources of Conflict?Common themes of our work:
Feeling not heard/seen/valuedAttributing ill will to silence, delays, or withdrawalMaking the history the present and futureWhat relationship issues are beneath your work? Overt? Implicit?Slide12
What Happens When We Tell Our Education Story?
Who tells it? Why does that matter?What does it do?What can we learn?Slide13
Tools for Partnership in Conflict
Small, facilitated meetingsClear, timely notices or clarifications of next stepsParent coaching/reframing (O role)LEP families: coordinated interpretation, translationSystem approach: listening session modelSlide14
Ideas for PartnershipSlide15
Q & A: Moving Forward
155 NE 100th St.
Suite 210
Seattle, WA 98125
Toll-Free: 1-866-297-2597
oeoinfo@gov.wa.gov
www.oeo.wa.gov