PPT-1 FB5003–6

Author : debby-jeon | Published Date : 2017-03-18

Strategic IS Planning We dont do IT projects at JetBlue We do Business Projects CIO Joseph Eng 2 Story One The CEO of an insurance company wonders why a key competitor

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1 FB5003–6: Transcript

Strategic IS Planning We dont do IT projects at JetBlue We do Business Projects CIO Joseph Eng 2 Story One The CEO of an insurance company wonders why a key competitor seems so much more innovative and responsive to customer needs How do they manage to initiate customize and support such a variety of insurance products so quickly she asks We could not cope with the complex information processing that must be required What are they doing differently with their people and technology Our systems personnel are always bogged down with last years priorities. Knowledge Management. 2. Scenario 1. I have been searching for a solution to a problem all day. Eventually, I find the answer on a website – and the author is … my colleague from two-doors away down the corridor!.

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