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Classroom Strategies  for… Classroom Strategies  for…

Classroom Strategies for… - PowerPoint Presentation

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Classroom Strategies for… - PPT Presentation

Handson Skills Employability and Certification Jean Andrews jeanandrewsmindspringcom Walt Jaqua wjaquasbcsck12inus CompTIAs LATEST EXAMS 2016 CompTIA Properties LLC  All Rights Reserved CompTIAorg ID: 753617

reserved comptia 2016 llc comptia reserved llc 2016 rights properties org step computer hands monitor network amp concepts lab

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Slide1
Slide2

Classroom Strategies

for…

Hands-on

Skills, Employability, and

Certification

Jean Andrews jeanandrews@mindspring.com

Walt

Jaqua

wjaqua@sbcsc.k12.in.usSlide3

CompTIA’s LATEST EXAMS…

© 2016 CompTIA Properties, LLC.  All Rights Reserved. | CompTIA.org

3

RIGOR

COGNATIVE UNDERSTANDING

HANDS-ON

SKILLSSlide4

Help the Student…

Become an Excellent A+ Technician

Earn Their A+ Certification

MAJOR GOALS

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Excellent

Good

AverageSlide5

Soft Skills

Communication Skills

Critical Thinking & Problem Solving Skills

Self-Motivation, Work with Little Supervision

Technical KnowledgeBased on Concepts, not Rote Memorization

Hands-on SkillsPractical, Real-worldAn Excellent Technician…

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5Slide6

Individual learning path

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6

Pre-Assessment

(including Practical)Low Score

Medium ScoreHigh ScoreDone(Move on)

Review & Activities

Review & Activities

Post-Assessment

(including Practical)

Post-Assessment

(including Practical)Slide7

Self-paced learning

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7Slide8

Teach Concepts, not answers

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8

A+ 901/902 Objectives Expect Conceptual Knowledge

“Given a scenario…”“Compare and contrast…”

“Summarize and explain…”Slide9

Teach Concepts, not answers

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9

Typical Questions to Check for Factual Knowledge

What is the maximum segment length for a 100BaseTX cable?What is the maximum speed of 100BaseTX Ethernet?

What is the maximum segment length for 100BaseFL multimode fiber?What is the cause of attenuation in network cabling?Slide10

Teach Concepts example #1

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10

Scenario Requiring Understanding of Multiple Concepts

A client has contacted you to assist in resolving an issue with their network. The onsite technician has received numerous calls from users in the shipping department complaining that the network connection for all of the shipping computers is dropping intermittently. The technician has checked the CAT5e cable currently installed between the office space network closet and the switch in the shipping department and found it is wired correctly. The technician does not want to relocate any network hardware, is content with Fast Ethernet speeds, and has no plans for future network growth.Refer to the following floorplan and explain your recommendation to solve the network issue while being careful to meet the requirements of the client. Be sure to include detailed specifications for any changes you recommend.Slide11

Teach Concepts example #1

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11Slide12

Teach Concepts example #2

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12

Use

Diagram 1 to verify you have received valid IP configuration values. Do the values on your lab computer match the values on the diagram

?Slide13

Investigate & discover

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13

Successful Discovery Learning Requires:

Resources and Tools for Student to Discover SolutionsClear Objectives and ExpectationsInstructor Assistance, One-on-One or Small Groups

Instructor Check for UnderstandingAnswer Students Questions with Probing QuestionsDrive the Student Back to ResourcesHelp Student Connect ConceptsSlide14

Discovery learning example #1

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14

For

this lab you will need:

The knowledge you gained from Labsim 8.2, textbook Ch 24

Notebook

computer and power adapter (see your instructor)

Antistatic precautions

Jewelers screwdriver

set

 

Step

1

Before beginning any type of upgrade or repair of a notebook computer several

factors must

be taken into consideration.

What is the first step in repairing a notebook computer when you are unsure how to disassemble the computer? Why is this step important

?

You completed the first step as defined above. Before you take the first screw out of a notebook computer, what is the next step you should take after powering down the computer

?Slide15

Discovery learning example #2

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15

Remove the wireless

NIC.What expansion bus interface is used on this wireless

NIC?You

should have disconnected a white and black wire from the wireless NIC. What do these wires connect to (opposite the NIC

)?

What

would be the outcome if you forgot to reattach these wires when you reassembled the

computer?

Suppose

this NIC has failed.

Replacement NICs are not

available for

and no

used NICs can be found anywhere. How might you get the computer connected to the wireless LAN so the user can continue working?Slide16

Labs, exercises, & scenarios

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16

Hands-on Learning Must:

Be Practical & Applicable to Real-WorldBe Challenging & ComprehensiveFollow the Same Investigate & Discover Principles (not step-by-step)

Promote Collaboration & TeamworkHave Multiple Instructor Sign-off PointsCheck for UnderstandingSlide17

Hands-on example #1

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17

Using

Diagram 1,

manually configure your lab computer’s IP configuration settings to connect to the lab network without using

DHCP.

If the IP configuration parameters are configured correctly, you should be able to open a Web browser and navigate to http://mailserver.local

Try it. Can you reach this URL?Slide18

Hands-on example #1

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18

If you do not have access to a physical or virtual machine, use a screenshot for the student to fill-in.

Using

Diagram

1 and the following screenshot,

manually configure

the lab computer’s

IP configuration settings to connect to the lab network without using DHCP.Slide19

Hands-on example #2

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19

Configure

the host with the parameters that meet the following requirements.

Subnet

: 10.0.0.0

IP address

:

Last

valid address in subnet

Subnet mask

:

Default

class subnet mask

Default gateway

: First

valid address in subnetPreferred DNS server: Last valid address in the 192.11.2.0 subnet Alternate DNS server: First valid address in the 199.255.0.0 subnetSlide20

Hands-on example #3

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20

Step 2

Many times, when a computer is infected with malware or while you are in the process of cleaning a computer of malware, the explorer.exe process gets halted. This can cause some rather ugly things to happen. Let’s make something ugly happen and then make things beautiful again.Using the tool you documented in Step 1, kill the explorer.exe process. Close the tool you documented in Step 1. Write your observations of what happened.Slide21

Hands-on example #3

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21

Now

that’s ugly. The Start orb or Start Menu button is gone. The tool you documented in Step 1 is gone. The screen is blank. Now what? How can we resolve this issue without restarting the computer? Resolve this issue using the tool you documented in Step 1.

Write your observations of what happened. Be prepared to show these steps to your instructor.Slide22

Hands-on example #4

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22

STOP:

You must show this lab and your configuration to your instructor before continuing. Have your instructor sign here.____________ Slide23

troubleshooting example #1

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23

Step 1

A user is complaining about the print quality of their inkjet printer. When you arrive at the customer’s location to check the printer, you print a page that looks similar to the following figure.Slide24

troubleshooting example #1

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24

Using the Canon Inkjet printer you installed while doing Lab 7.2.1, locate the process you would use to print this page

.b. What test print did you select to print this test page?c. What is the first thing you should do to the printer to attempt to clean-up this test print?d. If this first process did not resolve the issue, what would you do next?

e. If the first and second process did not resolve the issue, what would you do next?Slide25

Troubleshooting decision tree

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25

 Number

Problem

Next Step1.0 Problems with the monitor 

1.1

Monitor is turned off

Check the LED light on front of monitor.

1.2

No power to monitor

Plug power to monitor into a different outlet.

1.3

Monitor needs adjusting

Adjust buttons on front of monitor.

1.4

Hardware problem with monitor

Exchange monitor for a known good one.

1.5

For CRT monitor, EMI interference

Press degauss button or remove

interference.Slide26

 Number

Problem

Next

Step

10.0 Problems

with Windows system files and device drivers10.1

NIC drivers are corrupted or out of date

Update the NIC drivers

10.2

System files are corrupted, but can still boot to Windows desktop

Run the System File Checker utility

10.3

Recent changes to the system are causing a problem

Apply a restore point.

10.4

Corrupted system files; unable to boot to desktop

Boot from a DVD and repair the system.

10.5

Windows is locked or generally giving trouble

Restart Windows

10.6

Video drivers are corrupted

Enable low-resolution video (640x480

)

 

10.7

Windows errors resulted in the BSOD

View logs available in Event

Viewer

 

10.8

Corrupted registry is affecting Windows 7 startup

Boot using the Last Known Good

Configuration

 

Troubleshooting decision tree

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