ON HOTEL COURTYARD MARRIOTT AGRA Discover all that Agra has to offer at our 5star hotel Treat yourself to 5star elegance at the Courtyard Marriott Agra Completely new and ideally located near the ID: 640605
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INDUSTRIAL TRAINING REPORT
ON
HOTEL COURTYARD MARRIOTT AGRASlide2
Discover all that Agra has to offer at our 5-star hotel
Treat yourself to 5-star elegance at the Courtyard Marriott Agra. Completely new and ideally located near the
Taj Mahal and other renowned India attractions, our hotel is ideal for a business trip or a relaxing getaway. Our spacious rooms and suites are among the largest in Agra and offer 5-star amenities like high-speed Internet, luxury bedding, and flat-screen TVs. Guests staying at the hotel don't have to look far for great dining, thanks to our four-on-site options. Sample from the delicious buffet at MoMo Cafe, or MoMo to Go. Enjoy succulent Indian barbecue at ANISE or innovative cocktails at Onyx Bar. Meetings and events at the hotel are extraordinary; our expansive outdoor lawn provides a beautiful backdrop for outdoor weddings, our indoor venues are as versatile as they are elegant. Stay fit with our fully-equipped gym, an outdoor pool and a spa. There is an Entertainment zone for unlimited fun. And for those looking to explore, Agra's most exciting attractions are just minutes from our doorstep.
ABOUT THE HOTELSlide3
Feel at home in Agra with our luxury hotel accommodations
Surround yourself with luxury in our brand-new hotel accommodations in the heart of Agra, India.
Our impeccably designed hotel rooms and suites boast deluxe bedding and flat-screen televisions.
Additional amenities include coffee makers, mini refrigerators, and well-lit, ergonomic work areas.
Sleek marble bathrooms feature luxury perks like robes, slippers, and hair dryers for your comfort.
High-speed Internet access keeps you connected and productive during your Agra hotel visit.Slide4
DELUXE TWIN GUEST ROOM
Deluxe Rooms
This
agra hotel deluxe rooms which are comfortably appointed with everything you need to enjoy an unforgettable stay at the Courtyard. You'll want for nothing - except a longer stay. Features of our Deluxe Rooms include the following:Slide5
PREMIUM KING GUEST ROOM
Premium King Guest Room
Our four Executive Suites are the finest of our Agra, India hotel rooms, for those accustomed to the highest level of comfort. Guests staying in these rooms can enjoy more space and finer appointmentsSlide6
TERRACE ROOM
Central heating/cooling
Computer data point
Fruit, cookies, tea and coffee maker in the rooms
Hair dryer
In-room safe
Mini bar
Newspaper
Shaver adapters
Telephones and international direct dialing
VCD/DVD on request Slide7
EXECUTIVE KING SUITESlide8
JUNIOR KING SUITE
EXECUTIVE SUITESlide9
All our rooms come with the following features:
LCD TV | DVD player | Satellite television | Wired & wireless broadband internet access | Separate walk-in closet with electronic safe | Dual line telephones with voice mail | Personal mini-bar | Personalized butler service | A well appointed bathroom with a basket of
Ayurvedic toiletries.Slide10
RESTAURENT
MoMo
CaféMoMo
Café is much more than just a place to eat. It's a welcoming and stylish all-day restaurant destination, with one of the largest buffets in Agra. Delicious a la carte options are available as well.Slide11
Onyx Bar
Relaxed sophistication awaits you at Onyx Bar, our on-site lounge. Gather here with friends to sip a cocktail after a busy day in Agra.Slide12
HOTEL LOBBYSlide13
THE BEAUTIFUL SWIMMING POOLSlide14
CONFERENCE FACILITY
Refreshing event menus just right for you!
Host a productive meeting in one of our eight elegant banquet halls, conveniently located in Agra.
Our largest indoor meeting room can accommodate up to 300 attendees in theater-style configuration.
Smaller meetings and banquets are perfectly suited to our beautifully appointed Jasper meeting room.
All of our banquet halls are equipped with high-speed Internet access and audiovisual services.
Our enthusiastic on-site planning team will assist you in making your event here in Agra a success.Slide15
Conferencing Facilities -
Basic stationery - pad, pencil, marker, white board, flip chart etc.
Breakfast, lunch and dinner from our Agra hotel's restaurant
Fruit basket and cookies in the room
Mineral water bottle for each day in the room
Our Agra hotel's tea and coffee service with cookies twice during the day
Room charge and tax
Use of conference hall - one of the best among Agra hotels in India
Welcome drink upon arrival at our Agra hotel's meeting facilitiesSlide16
Business Services
Copy service
Fax service
Fee for each additional page of outgoing fax
Messenger service
Network/Internet printing
Overnight delivery/pickupSlide17
Meeting Equipment
AV equipment
CD player
LCD projector
Microphone
PA system portable
Stage: portable
TV
TV production service providerSlide18
Fitness Center
Cardiovascular equipment
Free weightsSlide19
Unora
Spa at Courtyard Marriott Agra
Unora
(Italian for 'my hour') is an hour stolen out of the bustle of city life.Our
accomplished masseurs have tapped the source of ancient Indian healing & happiness to bring you an unprecedented Spa experience. Open for Resident & Non Resident Guests.Slide20
House KeepingSlide21
ROOM SUPPLIES
In the room
In the mini bar cabinet On the writing table On the coffee table On the bedside table Slide22
ORGANISATIONAL CHART FOR HOUSE KEEPING DEPARTMENT
DIRECTOR HOUSE KEEPING
EXECUTIVE HOUSE KEEPER
LAUNDRY MANAGER
Slide23
PUBLIC AREA SUPERVISOR
Responsible for allotting works to staff on a daily basis.Responsible for the inspection of proper cleaning being carried out in various public areas.To maintain a regular and complete advance schedule of renovation o public areas in consultation with the Executive House Keeper or Assistant House Keeper.
Coordinates with the Engineering Control room for day to day maintenance in public areas.Gets the defected furniture and fixtures repaired Coordinates with the horticulturists for any flower arrangement that need changing in the public areas. Not only flower but also any plant as well.
Directs the staff for through clearing schedule every day.Slide24
THE HIERARCHY
:
MANAGER
JUNIOR EXECUTIVES SECRETARY/ORDER TAKER
SENIOR SUPERVISOR
SUPERVISOR
OPERATORS
TRAINEE OPERATORSSlide25
Front OfficeSlide26
Front Office
Health Club
Beauty Saloon
Guest Relations
Front Desk
Concierge
Guest Service
Center
Business
CenterSlide27
DIFFERENT AREAS OF THE FRONT OFFICE
Bell DeskReception.Cashier.Concierge.Reservation Slide28
Interaction Between Guest and the Hotel:
Pre-arrival Arrival Occupancy Check out Slide29
BUSINESS CENTER
24 HOURS OPERATION
SECRETERIAL SERVICES.HIGH SPEED BROADBAND INTERNET CONNECTIVITY.PLUSH 14 SEATER MEETING ROOM WELL EQUIPPED WITH ALL CONFERENCE EQUIPMENTS.Slide30
GUEST SERVICE CENTER
COMMUNICATION CENTRE OF THE
HOTELCALLS, MESSAGES, WAKE UP CALLS, HOUSEKEEPING REQUESTS, MAINTENANCE REQUESTS,INTERNET SERVICESlide31
Food ProductionSlide32
Kitchen layout and planning:-
The kitchen layout is planned in a way keeping in mind the following points:-
1) Easy accessibility to all outlets2) Appropriate space allocation for each section3) Maximum utilization of the space available 4) Easiness to maintain hygiene
5) Accessibility to stores.6) Proper consumption of power.7) Accessibility to stewarding & pot washing8) Appropriate material for floor and ceiling9) Proper light and ventilation system.
Chef's cabin is located at the place from where the entire kitchen can be seen and helps him to have a direct contract over the kitchen.Slide33
Working procedure in kitchen
After the guest order has been taken, the service staff takes out the computerized KOT, which is received in the kitchen. The obeyed reads out the KOT aloud. The chef checks the food items and orders the food to be cooked.
After the food is prepare chef checks the food items with the KOT and the portion size also. Then the service staff picks up the food to the service area.Slide34
FOOD PRODUCTION DEPARTMENTS
BANQUET KITCHENINDIAN KITCHENBUTCHERYGARDE MANAGER
GRAND BUFFET KITCHENPANTRYCHINESE KITCHENCONTINENTAL KITCHEN
BAKERY
COFFEE SHOP KITCHENSlide35
Indian Kitchen
This kitchen consists of 3 sections: -
Halwai, Indian, Tandoor.
Indian Mise-en-place is done in advance and is kept in coolers. This includes cleaning of rice, cutting of vegetables and meat. This kitchen also makes South Indian Non-vegetarian item.Slide36
All the sweet dishes are prepared in this kitchen. It caters to all other kitchens. Some of the
sweets prepared are :-
Gulab Jamun, Rasgula, Sahi Tukda, Tandai, Jilebi etc.This sectors deals with all the cleaning and cutting of meets like chicken, mutton, fish etc. The pre-preparation section is also attached to it.The items come from the receiving department. The received items are skinned, cut(if necessary) weighed, vacuum packed and then kept in the freezers. Temperature maintained in the cold room is 4 - 60
C and in deep freezer is -100 C.Items like chicken, leg of lamb, mutton etc. are stored in the cold room. Seafood etc. are stored in the deep freezers.Slide37
THANK YOU