TRAINER STYLE AND TECHNIQUES

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TRAINER STYLE AND TECHNIQUES




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Presentations text content in TRAINER STYLE AND TECHNIQUES

Slide1

TRAINER STYLE AND TECHNIQUESBy Senior Short Term International Expert: Kyriakos DIMITRIOUPlace: UCCI Tashkent Training Centre Ташкент - July 3, 2014

Training of Trainers

Slide2

Key points till now

Adult learning principles / Difficulties

Learning

theories

Kolb’s learning cycle

4mat model (quadrants)

major questions (why, what, how, if)

Training needs analysis

Training techniques for delivery

Curriculum development

Slide3

Our objectives

Gain knowledge about training styles

Create own definition of success in training

Advance listening and communication skills

Make choices in body language expressions

Advance presentation skills

Design own reaction in couching

Be aware in feed back activities

Slide4

Recalling a trainer (from the past)

Have you ever admired a trainer about the way he or she was delivering training?

……

Which is the training style most people are used to?

……

Can you identify differences?

Slide5

Defining a successful trainer

Success…Successful…Is successful trainer the “one” with the richest academic degrees?Is successful trainer the “one” that enjoys the highest per hour fee?Lets talk for a while about this I would like to have your opinion…Now I will present some videos…

Slide6

FACILITATION

Slide7

Wise trainer

It is

totally different

being an

Academic

tutor

or trainer or Prof than performing as an

Adult’s trainer

The novice trainer shows and speak incessantly;

“Wise” trainer listen, prods, challenges and refuses to give away the right answer

Ideally learners remember what they have learned, NOT what their trainer told them.

(from my trainer

Ms

Frantzeska

Belafemine

, in training of trainers session)

Slide8

To be a successful trainer

Be

Concise

Study TNA

Be

Focused

Keep

Schedule

Be Honest

Include the learners

Use various Techniques

Use

Visuals

Encourage

interaction

Create Reading

Material

Be ICT literate and update

Slide9

Training styles

Every trainer has a unique style

delivering training and

training preferences of

his/her own

. The

key

to

optimum performance

is to discover

these, advance and

use them in

our delivery (with the necessary preparation)

Trainers usually tend to implement a style close to their learning style preference

It is dangerous when not taking into account the variety of their audience style.

Slide10

Learner centered approach

What the opposite is?….The opposite is Learning centered or curriculum centered approach(Also there is an older theory on trainer centered approach)

Slide11

Learner centered

Slide12

Trainer centered approach

Knowledge

Experience

Trainer

Learners

Slide13

Learner centered approach

Trainer and learners negotiate what is to be learned (when

applicable – or – in which extension it is applicable)

Assumes the existence of a background that influences learning

Values learner’s experiences

Information is shared between trainer and learners but also between learners themselves

Slide14

Learner centered approach

Trainer pays attention to class as well as each individual. Drives both towards the goals

Curriculum is

seriously

taken into account. Its only the

way

trainer drives

the trainees towards curriculum to be different

Trainer should be flexible (prepared in advance to start in various levels)

Slide15

Taking into account the curriculum

Tasks of a trainer

Tasks of the trainers comes towards

Learners

Financing

organization /

company

Him/her

self

Slide16

Tasks of a trainer

Please help me!!!The very first TASK isThis mean “Share learning with the trainees”, not “impose” knowledge to them

To facilitate learners and

learning…

Slide17

Tasks of a trainer

He

or she have to find out the appropriate way to lead the group

Does

the time management

Challenges and

Summarizes

Create a binding among the

participants

Is

creative

Find the best way to achieve training’s goals

Report appropriately to the financing organization / company

Slide18

Requirements

What

do

potential

trainers

need

?

Skills

, Competences and Knowledge:

Social

competences, like

Ability

to communicate – open mind, willing to have talks, active listening, create a positive atmosphere

Positive

idea of man – appreciation, understanding, fairness, helpfulness,

patient

Slide19

Requirements

Creativity

Constructive

handling with

conflicts – problem solving

Ability

to handle diversity

Role

model – inspiring and motivating

Expertise

Leadership competencies

Slide20

Change …

“All is flux, nothing stays still” Heraclitus of Ephesus 535 BC – 475 BC"We live in a moment of history where change is so speeded up that we begin to see the present only when it is already disappearing" R. D. LAING 1967

Slide21

Scorpions - Wind Of Change

Change is

inevitable

Organisations have an

internal environment

, but

exist in

an external

environment

To function effectively,

organizations

have to achieve an

equilibrium within

the internal variables in active interaction with each other and also

with

the

external

environment

This

equilibrium is not static but dynamic

Slide22

“Types” of change

There are many examples of changes.

Changes such as new structures, policies, targets, markets, acquisitions, disposals, re-locations,

etc

we could categorized them as:

Strategic

Structural

Technological

Changes of attitudes or behaviors

Slide23

Change is needed to …

All “types” or “categories” of change need to

be communicated to the employees of the company / organization and be accepted by them -not being imposed to them- being part of their daily practice. Who else than a skilled trainer can undertake this role?

Slide24

A change agent

lives

in the future, not the

present

Is creative and innovative facilitator

is fueled by

passion and ideas,

and inspires passion in

others

has a strong ability to

self-motivate

must understand

people and communicate properly with people

Is not only TRAINER but also Consultant, Advisor, Tutor, Coach and Researcher

Slide25

Trainer as a change agent

coordinates during a

structured period

the

transition from situation A to situation B, in order to achieve lasting change within

the organization

(

BNET:

Business Dictionary

)

Transmit and communicate the

systematic approach and application of knowledge tools and resources to deal with change (

SHRM:

Glossary of human resources

)

Slide26

Listening skills

Is everybody able to listen ??Not physically of course but in terms of paying attention to his / her fellowSome people are excellent listeners while other are not able to do so.Trainer should advance his listening skills (by learners), even forcing himself doing so.

Slide27

Communication skills

Training is not only an exchange of knowledge ideas and experiences but also a communication process.

The communication process means getting a message across, that is, sharing information with someone, including also the result of understanding the information delivered.

Essential characteristic of the message

be

meaningful and important

for both participants

Slide28

The process of communication

In the following chart you can see the process of communication

Motivation

/ need, sending a message

Expression of the message (how you say and how you deliver it)

The impression that your message cause (what the receiver see and listen)

Reading the message (what the receiver understands)

Slide29

Communication process

A Learning

game is “The

… broken telephone

…” Lets do it …

…….

Communication is successful

only

When

both

the

sender

and the

receiver

understand

the

same

information

as a result of the communication

Slide30

Factors influencing the effectiveness of communication

The purpose of the sender

The relationship and emotions of the sender towards the receiver

The relationship and emotions of receiver towards sender

The beliefs and or prejudices of those involved in the communication

Slide31

factors

The age of the sender, his/her educational background, culture and experience, his/her skills and spheres of interest, social standing

The psychosomatic condition of the sender

The environment

(noise

etc

)

Emotions

Slide32

Query

Mathematics…

People pay attention only to

half of what has been said

and

understand half of what they paid attention

.

Finally they

remember

only the

half of what they understood

. At the and the percentage of remembered information is quite low:

only

?%

of what the sender said

!

Slide33

Presentation Skills

Rules for

speaking (by the sender)

if the

purpose of your communication

is known

Start

the conversation

(The way of starting the conversation should be such that would attract the attention of the receiver)

Be simple and

accurate

Manage the rhythm of your speaking

Manage

your

voice (volume, emotion

etc

)

Keep eye-contact

Slide34

Rules for speaking/2

Interruptions and manipulation

Do not interrupt

You shouldn’t go into a monologue

Respect

the receiver and be polite

Take into account problems, varieties and culture of receiver

- Prevent getting misunderstood

Slide35

Body Language

Body language

Between 50-80% of our message is communicated through our body language, only 10-20% is attributable to the actual words of a

conversation.

May be conscious or not

Keep

in mind

: The more you watch and observe the persons you communicate with, the more you will get to know them!

Slide36

Eye contact

(

Maintaining good eye contact shows respect and

interest

Posture

(

Getting the right posture will make you feeling better

)

Head position

(

Keeping your head level both horizontally and vertically shows you feel confident and self assured, or you are authoritative and want to be taken seriously

)

Arms

(

Your arms should be kept out to the side of your body or behind your back. This shows you are not scared to take on whatever comes your way

)

Colours of clothes: Depends (culture, fashion)

Slide37

Legs

(Ah, the most difficult part of body to be

controlled. They tend to move around a lot more than normal when

you are

nervous, stressed or deceptive)

Distance from others

:

If you stand too close you'll be marked as "pushy", if you stand or sit too far away you may be considered as "Keeping your distance". You should always choose your distance from the other part of communication according the situation and the relation between you.

Slide38

Acting assertively vs aggressively

Some trainers (especially in their first steps)

sleep the previous night with

the fear of loosing

the control

of their audience.

They keep thinking before getting know with their learners about their own behaviour against them in order not loosing of control

.

Of course there are quite a lot of situations that scare some trainers like … (work in groups)

Slide39

ASSERTIVE COMMUNICATION

is

a style in which individuals clearly state their opinions and feelings, and firmly advocate for their rights and needs without violating the rights of others. Assertive communication is born of high self-esteem. These individuals value themselves, their time, and their emotional, spiritual, and physical needs and are strong advocates for themselves while being very respectful of the rights of others.

Slide40

AGGRESSIVE COMMUNICATION

is

a style in which individuals express their feelings and opinions and advocate for their needs in a way that violates the rights of others. Thus, aggressive communicators are verbally and/or physically abusive. Aggressive communication is born of low self-esteem (often caused by past physical and/or emotional abuse), unhealed emotional wounds, and feelings of powerlessness.

Slide41

2 more styles

PASSIVE-AGGRESSIVE COMMUNICATION

is a style in which individuals appear passive on the surface but are really acting out anger in a subtle, indirect, or behind-the-scenes

way

PASSIVE COMMUNICATION

is a style in which individuals have developed a pattern of avoiding expressing their opinions or feelings, protecting their rights, and identifying and meeting their needs. Passive communication is usually born of low self-esteem

Slide42

feedback/coaching

Feedback in Adults training has two different options being crucial in both of them:Feedback towards learnersFeedback towards the company/organizationPasalusta i ask one of youto take my place and explainus about it !!!

Slide43

Facilitation

To facilitate means to make it easy. Not in the sense of being simplistic, but rather in the sense of

“driving”

learners

towards

the learning process. Facilitate means avoid of bombastic, turgid and grandiloquent words

and expressions

Learners should feel that they

“can”

and “have”

Slide44

Summary

Are there more questions?

Will you help me to summarize our training action of the day?

Slide45

Спасибо за ваше Внимание

Вопросы

,

Комментарии

и

Предложения

(

до

17.30)


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