Inclusion of Persons with Access and Functional Needs Prepared by Mike Humphrey Manager Sonoma County InHome Supportive Services IHSS Public Authority Chair Sonoma County Access and Functional Needs Committee ID: 782222
Download The PPT/PDF document "Whole Community Emergency Management" is the property of its rightful owner. Permission is granted to download and print the materials on this web site for personal, non-commercial use only, and to display it on your personal computer provided you do not modify the materials and that you retain all copyright notices contained in the materials. By downloading content from our website, you accept the terms of this agreement.
Slide1
Whole CommunityEmergency ManagementInclusion of Persons withAccess and Functional Needs
Prepared by:Mike Humphrey, ManagerSonoma County In-Home Supportive Services (IHSS) Public AuthorityChair, Sonoma County Access and Functional Needs Committee
Napa Valley
Community Organizations Active in Disaster
August 14, 2018
Slide2HandoutsAcronym ListDisability Etiquette HandbookTips for Effectively Communicating with the Whole CommunityAccessible Public Events/Meetings Checklist
Slide3It’s the Right Thing To Do,and it’s a Legal MandateIt’s the right thing to do… It’s also required law
Americans with Disabilities Act (ADA)Prohibits discrimination on basis of disabilityServices provided in the most integrated setting
Must include reasonable
accommodation
Post-Katrina Emergency Management Reform Act
California Emergency Services Act
Several other federal and state laws
Slide4Whole Community Approach to Emergency ManagementHistorically, segregated approach… Not so long ago, “special needs” or “medical needs”
In 2012, changed to the “Whole Community Approach”Not only a change in terminology, but also perspectiveFocus from diagnosis or demographic
to life functions
Slide5Whole Community Core ThemesUnderstand the complexity of the whole communityRecognize community capabilities and needsFoster relationships with community leadersBuild and maintain partnerships/relationshipsEmpower local action
Leverage and strengthen infrastructure, networks & assets
Slide6Definition of Access and Functional Needs (AFN)
CMIST* - focus on functional
needs; not diagnosis
or demographic
*CMIST model developed 2012 by June Isaacson
Kailes
, Disability Policy Consultant
Slide7AFN Population includes…People with disabilitiesPeople who are older adultsPeople with chronic conditions or injuriesPeople who live in institutional settingsPeople from diverse cultures
People with limited English proficiencyPersons who are transportation disadvantagedPersons who are low income or homelessWomen who are pregnantWhole Community Approach
Slide8CommunicationsAreas impacted include:Planning – all phasesCommunicationsNotificationsEvacuation
ShelterRecovery
Slide9CommunicationsImpacts all phases – before, during, and afterASL interpreters at press conferences, public meetings, etc.
Meeting notice – large font, ADA statementAccessible signageAlternate formats available upon request
Interpreters available upon request
Messaging is simple and easy to read – plain language
https
://www.plainlanguage.gov
/
Slide10NotificationsMust be designed to reach allPersons with limited English proficiencyPersons who are Deaf and hard of hearingPersons who are blind or have vision loss
Persons with a mobility lossPublic Warning SystemsReverse 911TelevisionRadioIntegrated Public Alert and Warning System (IPAWS)
Slide11EvacuationMust be designed to reach allPersons with mobility lossPersons with dementia, Alzheimer’s, memory lossPersons with developmental disabilitiesPersons with limited English
Persons living in institutional settingsOthers with access and functional needs
Slide12RecoveryAccessible Meeting ChecklistPhysical and programmatic accessNotices accessibleWebsites and other forms of communication
Alternate formats availableSign language interpreters
Slide13Supporting Persons with Access and Functional NeedsBe respectful! Ask, ask, ask! Keep it simple!
Avoid shouting.Avoid assumptions. Keep people informed.Respectful communication.Ask for help!
Disability Sensitivity
Video
Slide14Supporting persons who use
assistance or service animalsTypes of service animals:Guide dog
Service
dog
Hearing
dog
Miniature
pony
General Guidelines:
Working – not a pet
Trained to perform tasks
On-duty at all timesDo not pet or distractDo not offer treats or foodResidents with allergies or phobia
Slide15Supporting persons who use wheelchairs or have mobility lossAlways ask before helpingWheelchair, walker, assistive devices – personal space
Kneel down or get a chair for extended conversationCaregiver assistanceDurable medical equipment (DME)
Consumable
medical supplies (CME)
Prescriptions
Slide16Supporting persons who are Deaf or hard-of-hearingGetting attention – wave hand or gently tap shoulder
Communication (lip reading, write notes, or sign language)Ask about comfort with writing notes
ASL
interpreter requested
Resident
with sign language skills
Speak directly to the
person
When speaking – face in full view – avoid bright light
Speak
clearly
̶ use your
normal voice
Keep it simple and short – repeat to confirm understanding
Slide17Supporting person who are blind or have low vision
Identify yourself when meetingAddress the person by their name
Excuse yourself when
leaving
Offer
to orient the person
Offer
your elbow
Do not assume complete vision loss
Identify
obstacles – move them if permissible
Be
specific. Avoid “over there”. Instead,
“
20 feet to your…”Offer to read written information and signs
Slide18Supporting persons who have cognitive or developmental disabilityKeep it short, simple, and briefCondense into steps if
neededUse pictures or objects to illustrate Present at slow paceRepeat to confirm understanding
Be patient – let them finish speaking
Calm
anxiety and fear – offer a tour or quiet
area
Update
, reassure,
encourage
Slide19Slide20NYC Shelter Worker TrainingNYC Shelter Worker Training