Frank Feustel Director Product Management QAD Building the Effective Enterprise 2 The following is intended to outline QADs general product direction It is intended for information purposes only and may not be incorporated into any contract It is not a commitment to deliver any ma ID: 591728
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Using a Web Storefront to Drive Sales of Configurable Products
Frank Feustel – Director, Product Management, QAD
Building the Effective Enterprise Slide2
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The following is intended to outline QAD’s general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, functional capabilities, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functional capabilities described for QAD’s products remains at the sole discretion of QAD.
Safe Harbor Statement
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Session overviewDriving product sales
Implement eCommerce
Mass customization with eCommerce
Product sneak peekRoadmap and future plans Summary
Questions
Agenda
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How QAD solutions can be leveraged to drive sales of configurable products online
Helps
Build the Effective Enterprise
by:
Delivering a complete eCommerce suite that supports standard and complex products
Enabling enhanced customer service
Streamlining business processes
Session Overview
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Driving Product Sales
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Lower prices Higher quality
Faster delivery
Customized products
Better service
Driving Product Sales
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Implement eCommerce
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High order handling costs and error rates
Expensive and resource intensive to run call centers
More and more products becoming commodities
Adopting new sales channelsOrders come in from many sources
Limited EDI with customersSelling to consumers is complex
Global economy demands 24/7/365 access
Challenges
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Start simple – make it successful for standard items
Make the customers wanting to visit your portal
Give an incentive
Implementing an eCommerce Portal
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CSS is QAD’s eCommerce portal solutionIt enables global manufacturers to offer easy to use customer self-service
24 / 7 / 365 access
Optimized end-to-end order fulfilment
Improved customer responsiveness
What is QAD Customer Self Service (CSS)?
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The Many Faces of CSS
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Increases revenue opportunities through an expanded sales channel
Reduces costs through reduced reliance on call center resources
Increases customer satisfaction through more efficient buyer/seller communication channels
Value
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Make the Move to Mass Customization
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Drive Sales of Configurable ProductsSlide14
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Mass Production …
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… Mass Customization
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Manufacturing Strategies
Using a Web Storefront to Drive Sales of Configurable Products
Variety
Volume
Design
Purchase
Manufacture
Assemble
Ship
Inventory
Manufacture
Assemble
Ship
Manufacture
Inventory
Assemble
Ship
Manufacture
Assemble
Inventory
Ship
Delivery Lead Time
Delivery Lead Time
Delivery Lead Time
Delivery Lead Time
Engineer-to-Order (ETO)
Make-to-Order (MTO)
Assemble-to-Order (ATO)
Make-to-Stock (MTS)
Configure-to- Order (CTO)Slide17
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Enables global manufacturers to configure products of
low
complexity
Higher customer service levelsLower inventory costsPreviously known as “Features and Options”
What Are QAD Configured Products?
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Enables global manufacturers to configure products of
medium to high
complexity
Full implementation of mass customizationHigher customer service levelsLower inventory costs
What is QAD Configurator?
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Configured ProductsMTS and PTO
ATO
Configurator
MTO / CTOCombinedMTS and PTO
ATO
Supported Manufacturing Strategies
Using a Web Storefront to Drive Sales of Configurable Products
Inventory
Manufacture
Assemble
Ship
Manufacture
Inventory
Assemble
Ship
Manufacture
Assemble
Inventory
Ship
Delivery Lead Time
Delivery Lead Time
Delivery Lead Time
MTO
ATO
MTSSlide20
Get Configurable Products Online
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Integration is Key
Using a Web Storefront to Drive Sales of Configurable Products
QAD
CSS
QAD
Enterprise
Applications
QAD
Configured
Products
QAD
ConfiguratorSlide22
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Now move to more complex products
Standard kits and assemblies
Custom features and options
Complex customized (configured) products
Selling Complex Products on the Web
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Send emails to your business customersAdd a message to the homepage
Announce the New Capabilities
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Describe optionsGive price range
Add data sheet
Publish Detailed Product Information
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Use Standard Configurations
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Product Sneak Peek
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What’s New?
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March 2013 Release
Using a Web Storefront to Drive Sales of Configurable Products
CSS 5.2.2 (maintenance release)
Smaller enhancements and fixes
Configurator 5.4 (enhancement release)
Variant item master comment creation
EMT support: supplier item creation
Sales configuration rules enhancements
Cost roll-up control flag in configuration rebuild
Usability and layout improvements in questionnaire
Other smaller enhancements and fixesSlide29
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Creates master comments for configured item
Perfect to add configuration description and notes
Visible with item, sales order print, invoice print, et cetera
Can also be used to create comments in multiple languages
Variant Item Master Comment Creation
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Usability Improvements Questionnaire
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Before
After
Logical features in one line
Less white space
Display of defaultsSlide31
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Solution componentsEnterprise applications, incl. configured products
Configurator
CSS
Configurator / CSSSupport of eB2.1 SP4 and higher, including latest QAD 2013 EE release
Availability
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Product Road Map
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Multi-language support of Questionnaire
Support of users with different languages in base and CSS
Value/ benefit
Support for global enterprises
Single CSS order hub for multiple countries
Improve customer service
How it builds the effective enterprise
Enable / streamline business processes
Product Road Map
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Roadmap Subject to change without notice. The above is intended for information purposes and should not be incorporated into a contract.Slide34
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B2C support for configurable items
Allow consumers to configure products without login (business-to-consumer scenario)
Value/ benefits
Ability to add new sales channel for configurable products
Improve customer service
Helps building the effective enterprise
Enable / streamline business processes
Product Road Map
Using a Web Storefront to Drive Sales of Configurable Products
Roadmap Subject to change without notice. The above is intended for information purposes and should not be incorporated into a contract.Slide35
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PCI compliance
Enhance credit card process so it is in compliance with PCI/DSS
Value/ benefits
Compliance
How it builds the effective enterprise
Enable / streamline business processes
Product Road Map
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Roadmap Subject to change without notice. The above is intended for information purposes and should not be incorporated into a contract.Slide36
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Configurator EMT support
Support EMT for configurable products for business units in different domains
Value/ benefits
Support for centralized order management with configurable products
How it builds the effective enterprise
Streamline business
Product Road Map
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Roadmap Subject to change without notice. The above is intended for information purposes and should not be incorporated into a contract.Slide37
Product Vision For The Future
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Delivering a complete and integrated B2B and B2C e-commerce suite on web and mobile for manufacturing companies
All products – from simple items to complex configured products (standard, Kit, ATO, CTO)
All fulfilment types – supporting various scenarios
Also supporting global enterprises
BenefitsImproving customer serviceStreamlining order process
Reduced error rates
Reduces lead time to fulfill orders
Vision
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Summary
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How to leverage eCommerce as a strategy to boost sales
The benefits of mass customization
How to get your eCommerce site up and running for customizable products
Which solutions QAD offers in this space, w
hat is new and what is planned to come
What You Should Take Away
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Attend one of the last breakout sessions
Eagle On Demand Providing Benefits and Rewards
Enhancing Customer Collaboration with QAD-Managed EDI
The Benefits of Automating the Quality Management System in Life Sciences
Let Us Help You Pave the Way – How to Conquer MMOG/LE
Next Steps While at Explore
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Watch the replay of this
related session
Transform Your Customer Service Experience with QAD Customer Management
Watch the replay of the following webinarsQAD CSS for Configurable Products
What's New in CSS for Configurable ProductsIdentify your opportunities for eCommerce and mass customization
Talk to us
Once back at home...
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Frank Feustel:
fzf@qad.com
Questions & Answers
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www.qad.com
©QAD Inc. 2013
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