ISCA and ICAN Webinar September 21 2017 330 pm Agenda for the Webinar Review of the FSA ID and Tips for Success Troubleshooting the FSA ID Federal Student Aid FSA ID FSA ID serves as legal signature ID: 906109
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Slide1
Helping Students and Parents with that Nasty FSA ID!
ISCA and ICAN WebinarSeptember 21, 20173:30 pm
Slide2Agenda for the Webinar
Review of the FSA ID and Tips for SuccessTroubleshooting the FSA ID
Slide3Federal Student Aid (FSA) ID
FSA ID serves as legal signatureReplaces the PIN numberStudent and parent each need to request an FSA ID
at fsaid.ed.govWrite it down!!!!!!!
Remember the
answers
to your challenge
questions!
Find it on page
16.
Slide4WorkingEmail@email.com
User Name
Password123
FSA ID is not a number
Federal Student Aid ID
For dependent students – both the student and one parent will need an FSA ID
High school students – don’t use your HS email address as it will probably godead during the summer after you graduate.
Slide5Personal Identifiers
Be careful
– put identifiers in and check them
Name should match the Social Security Card
Slide6Recovering the FSA ID:Email, cell phone number, and challenge
questions
Manage My FSA ID
Slide7Tips to be successful with the FSA ID
Write it down!Students – should not use their high school email address
Parents – not a good idea to use your work emailPut the major identifiers (SSN, DOB, Last Name) and check themVerify the email address and put in the cell phone number and verify (6 digit code system) or they won’t work to recoverChallenge questions – you must nail them exactly – use questions with answers that do not change
Slide8Trouble Shooting the FSA ID
My FSA ID is not working!I don’t know my FSA ID!Does the student have an FSA ID?There is a problem when I try to submit the FAFSA!
Slide9Trouble Shooting the FSA IDSSA Problem
FSA ID – log into the FSA ID through Manage My FSA IDSSA – Pending, No Match, MatchNo MatchCheck the SSN
Check the DOBCheck the Last Name – needs to be the same as on the Social Security Card
Slide10Trouble Shooting the FSA ID
Go to Manage My FSA IDForgot Username – Email or Cell Phone NumberForgot Password – Email or Cell Phone NumberDoes the student have an FSA ID? – use Challenge Questions – if the major identifier are not in the system, then student does not have an FSA ID
Slide11Trouble Shooting the FSA ID
Go to sign the FAFSAGet a message FSA ID does match information in the FAFSAProblem with the information in the FAFSA – check SSN, DOB, Name
Slide12If nothing works to solve the FSA ID Problem
Call Federal Student Aid Help Desk; 800-433-3243The Help Desk will only talk to the owner of the FSA IDThey will not allow you to put the phone on speakerWrite down the directions that they give you, follow the steps that they give you