October 6, 2015 Employee Celebration Activities
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October 6, 2015 Employee Celebration Activities

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October 6, 2015 Employee Celebration Activities




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Presentation on theme: "October 6, 2015 Employee Celebration Activities"— Presentation transcript:

Slide1

October 6, 2015

Employee Celebration Activities

at Microsoft

Slide2

The

Customer Experience Professionals Association (CXPA) named

October 6, 2015 as Customer Experience (CX) Day MS joined other companies WW in celebrating

and acknowledging this

dayChance to spread the word and inspire every employee to be Customer Obsessed Promote the “I Can” ChallengeOne WW activity on October 6 that all employees can participate in Land a cultural moment by executing a fun and motivational activity The CX Day 2015 Toolkit provides ideas and resources for fun and motivational activities Participate in CXPA Online or Local Events

I’m

Engaged

with customers

I engage with customers, and use insights to shape solutions.

I

Empathize

with customers

I listen carefully and with empathy.

I’m Empowered to help customers

I anticipate and respond to customer needs, and feel empowered to do the right thing.

How MS Celebrated CX Day

Slide3

CX Day Plan

Awareness

Activities

Promotion of CX Day on Microsoft Intranet and via Digital Signage across campuses and buildings WW

Yammer: Post to

CX-related groups.

Use #

customerobsessed

Email notifications/templates

Incentives

Corporate-funded prizes for Global “I Can” campaign

Giving Campaign Charity donations

Global “I Can” Challenge to gather “I Can” statements

Optional supplementary activities for Field or Segment execution

Slide4

Planned Activities

“I Can” Campaign

Field Activities

Global Digital “I Can” Challenge for All Employees

On Oct 6, all employees visit CX Portal to upload an “I Can___”

short statement that tells what

they CAN

do to be customer obsessed, along with uploading a picture.

Employees who participate are eligible to win Microsoft and Windows devices.

Optional ideas for local execution at subsidiaries’/segments’ discretion

CX

Day 2015 Optional Field Activities toolkit

Ideas

, descriptions, templates, and checklists of potential

activities

Card

Tournament, Trivia Contest, Free Coffee Cart, Tee Shirt Tribute and

many

more

activities

Slide5

CX Day Impact

Participation

spanned MS and not limited to “customer-facing” rolesTop-down commitment to Customer obsessed culture via Leadership participation

from CEO, Sales Segment

Leads, Product VPs, other Company LeadersExternal awareness, customer experience and customer connections via Social and Facebook campaigns in Spain, Middle East, Hungary, Canada, UKSkype Consumer team “customer field trip” to learn directly from customersNorway called or met with 1,300 customers and partners!Gulf finalized COS for 22 accountsPoland hosted customers onsite

Brazil

brought a customer to campus to speak to employeesIndia spent the day with customers and launched a contest for best customer visit storiesIdentified new programs, tools and field practicesLaunched new CX app in Poland

Shared info with the company about VOC toolsWestern Europe contest for CX award nominations.  German sub launched “New Era Principle” campaign representing Customer Obsession

Awareness and landing of Customer Obsessed Cultural Attribute behaviorsSignage, posters, activities, newsletters in Poland, Japan, Taiwan, MEA, Canada, WE showcasing behaviors (often by role)CX Lead thought leadership

Subsidiary leads stated how valuable the event was to drive awareness and morale and make connections with leaders and employees

Slide6

CX Day across Microsoft