Peschock BSN RN SRNA Verna Thomas BSN RN SRNA Scrubs 215253 Objectives Define the disruptive provider Describe disruptive behaviors affecting CRNAs Explain the effects disruptive behavior has on an organization ID: 224522
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Slide1
Kerri
Peschock
, BSN, RN, SRNA
Verna Thomas, BSN, RN, SRNASlide2
Scrubs
2:15-2:53Slide3
Objectives
Define the disruptive provider
Describe disruptive behaviors affecting
CRNA’s
Explain the effects disruptive behavior has on an organization
List strategies to reduce disruptive behaviorsSlide4
JCAHO Sentinel Event Alert
SENTINEL EVENT ALERT #40
The Joint Commission, 2008Slide5
What does the disruptive provider look like?Slide6
Behavioral ContributorsSlide7Slide8
Disruptive Behavior & the CRNASlide9
Reflection
The Replacements
1:41-2:15Slide10
Absenteeism & Turnover
Staff Shortages
Staff DissatisfactionSlide11
Financial CostsSlide12
Patient SafetySlide13
Organizational Commitment
VSSlide14
Strategies
Kicking and screaming not requiredSlide15
Facility Standards
Studer
Group, Vanderbilt CPPA, 2009Slide16
Facility Interventions
Studer
Group, Vanderbilt CPPA, 2009Slide17
Effective CommunicationSlide18
Questions
Final Thoughts
&Slide19
References