Learning Objectives Recognize the environmental forces creating a need for change in todays organizations Describe the qualities of a change leader and how leaders can serve as role models for change ID: 702932
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Slide1
Chapter 15
Leading ChangeSlide2
Learning ObjectivesRecognize the environmental forces creating a need for change in today’s organizations
Describe the qualities of a change leader and how leaders can serve as role models for change
Implement the eight-stage model of planned
change
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Learning ObjectivesUse appreciative inquiry (AI) to engage people in creating change by focusing on the positive and learning from success
Apply techniques of enabling immersion, facilitating brainstorming, promoting lateral thinking, allowing pauses, and nurturing creative intuition to expand one’s
own and others’ creativity and facilitate organizational innovation
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Learning ObjectivesProvide a positive emotional attractor, supportive relationships, repetition of new behaviors, participation and involvement, and after-action reviews to overcome resistance and help people
change
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Exhibit 15.1 - Forces Driving the Need for Change Leadership
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Resistance to Change
Is natural even if it is for betterment
Leaders should be prepared and find ways to enable people to see the value in changes
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Exhibit 15.2 - The Eight-Stage Model of Planned Organizational Change
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Appreciative Inquiry
Technique for leading change that engages individuals, teams, or the entire organization by reinforcing positive messages and focusing on learning from
success
Appropriately framing a topic is important to the success of AI
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Exhibit 15.3 - Four Stages of Appreciative Inquiry
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Applying Appreciative Inquiry Every Day
Developing followers
Strengthening teamwork
Solving a particular work issue
Resolving conflicts
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Leading Creative People
Brainstorming
: Technique that uses a face-to-face group to spontaneously suggest a broad range of ideas to solve a problem
Electronic brainstorming or brainwriting
:
Bringing people together in an interactive group over a computer
network
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Leading Creative People
Keys to effective brainstorming
No criticism
Unrestricted idea presentationQuantity desired
Lateral thinking
: Set of systematic techniques for breaking away from customary mental concepts and generating new
ones
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Leading Creative People
Immersion
: To go deeply into a single area or topic to spark personal creativity
Can be done by:Focusing on the internal aspects of a situation or
problem
Immersing them
in new experiences that give them a different perspective on a familiar
topic
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Exhibit 15.5 - Lateral Thinking Checklist
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Leading Creative People
Allow pauses
Activates
different parts of the brainCreativity occurs during a mental pause
Exercise helps a mind to work freely
Leaders should allow people to have
quiet spaces
when
needed
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Leading Creative People
Creativity involves two stages
Data gathering
Flash of insightCreative intuition has a broader reach than any analytical process focused solely on the problem at hand
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Exhibit 15.6 - Endings Precede Beginnings for Successful Change
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Keys That Help People Change
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Provide a positive emotional attractor
Ensure people have a support system
Use repetition
Involve people early
Apply after-action reviews