The Why I Choose Not to Use the Library Project Redwood City Public Library Jenny Davis Redwood City CA Specialist Librarian 650 780 7046 jdavisredwoodcityorg Project Purpose What keeps people from using our libraries and why ID: 224664
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Redwood City Public Library
The “Why I Choose Not to Use the Library” Project
Redwood City Public Library
Jenny Davis
Redwood City, CA
Specialist Librarian
650 780 7046
jdavis@redwoodcity.orgSlide2
Project Purpose
What keeps people from using our libraries and why?
What can we do to enhance our services?Slide3
Why this project?
To Ask What We Can Do Better
And Respond to what our community tells usSlide4
How?
Community outreach
C
ommunity
events
Online SurveySlide5
The numbers
6 Community events
25 Community groups498 people online
100 in person Slide6
Projected Achieved
Attend 4 events
Survey 200 community membersCraft a new services plan
Attended 6 events
Surveyed 600 community members
Craft a new services planSlide7
What we found
The top three reasons our customers don’t use the library
Too busy, don’t have timeUse the internet insteadOther – mainly parking feesSlide8
What we found
Three most important improvements customers would like to see
Free ParkingExpanded collection of booksCafé in the librarySlide9
What we loved to hear!
“No changes are needed to get me to come”
“I tend to forget that the library has more to offer beyond what I've used”
“Libraries are critical to a communities success.”“I LOVE IT”
“It’s just great knowing a library is there”Slide10
What they said
Post the New York Times Best Seller ListsComputer classes for English speakers“Lose the hold fee”
“I buy my books”Too long a wait for new best-sellersI just don't read books anymoreI strongly believe the Library should be just that -- a Library. Not a Community Center or a Baby sitting center for High School StudentsAbility to return books to locations other than the library (RCSD schools, Sequoia Station, post offices (outside drop off bin)Slide11
How we WILL
respond
Service responsesEnhance online services
Enhance downloadable servicesFree parking days?
BarrierSlide12
How we HAVE
responded
Bestsellers
New Online servicesSlide13
What next?
Pursue and promote online services for people “that don’t have time”Music downloadsLanguage learning
Ebooks and audiobooksPursue new collection ideasWorking with the city on free parking daysSlide14
The Project Budget
This grant funded 6 additional days for staff to attend events in the communityProvided hours to a project assistantPaid for supplies and materials for off-site library events. Slide15
Outcome