Inter-Service Postal Training Activity

Inter-Service Postal Training Activity

Operate a Postal Service Center

February 2018

Postal Service Center

(YouTube Video)

PSC Slides2

Video 1

LESSON OUTCOME

Students will learn the services provided by a Postal Service Center (PSC) and the functions they perform in support of postal operations. At the conclusion of this lesson, students will know how to issue, manage, and close mail receptacles for postal patrons and how to receive, sort, and deliver mail in a PSC

.TERMINAL LEARNING OBJECTIVE:ACTION: Operate a Postal Service Center

CONDITION:

In a classroom environment, given access to DOD 4525.6-M (DOD Postal Manual), DD Form 2258 (Temporary Mail Disposition Instructions), DD Form 2262 (Receptacle Record), DD Form 2263 (Mailing Address/ Combination Notice), DA Form 3955 (Change of Address and Directory Card), AF Form 624 (Base/Unit Locator and PSC Directory), NAVMC 10572 (Mail Directory File Card), PS Form 3801 (Standing Delivery Order), PS Form 3849 (Delivery Notice/Reminder/Receipt), PS Form 3907 (Mail Pickup Notice), mail receptacle name label, articles awaiting delivery, standard United States Postal Service (USPS) supplies and equipment and an awareness of Operational Environment (OE) variables and actors

.

STANDARD:

Provide Postal Service Center (PSC) service to eligible customers by issuing mail receptacles, closing mail receptacles, and delivering mail that is too large for the receptacles. Students will be assessed with a minimum of 80% accuracy during the following learning activities:

TERMINAL LEARNING

OBJECTIVE (CONT’D):

1

. Communicate postal services provided by a PSC.2. Manage mail receptacles.3. Perform PSC mail processing functions.Close mail receptacles for out-processing personnel.The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes. The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs  GLO 14: Soldiers and Army Civilians are technically and tactically competent.

TLO – Operate a Postal Service Center

4

Operational Variables (OE)

Operate a PSC

What is a PSC

?Services provided by a PSC includes:Issuance and withdrawal of mail receptacles.Delivery of accountable mailGeneral delivery service.Directory mail service.

Customer complaints and inquiries.

PSC Slides

5

Postal Clerk Responsibilities

Provide mail service.

Maintain physical security of the mail.Maintain directory card file.Deliver mail as expeditiously as possible.Correct discrepancies noted on inspections.Report known or suspected postal offenses.

Conduct only official postal business at window.

Handle customer complaints efficiently.

Manage your behavior and display courtesy to all customers.

PSC Slides

6

Rules Applicable to All PSCs

Place damaged or wet articles in designated area.

Report suspected mail to MPO supervisor.Deliver personal mail to the receptacle holder or authorized agent.Place mail for an advance receptacle holder in the receptacle.Postage due is not collected at overseas MPOs.Do not charge customers for a mail receptacle.

PSC Slides

7

PSC Slides

8

A

B

C

D

E

F

G

H

I

J

58

A

B

C

D

E

F

G

H

I

J

58

A

B

C

D

E

F

G

H

I

J

58

A

B

C

D

E

F

G

H

I

J

58

A

B

C

D

E

F

G

H

I

J

58

A

B

C

D

E

F

G

H

I

J

58

A

B

C

D

E

F

G

H

I

J

58

A

B

C

D

E

F

G

H

I

J

58

A

B

C

D

E

F

G

H

I

J

A

B

C

D

E

F

G

H

I

J

A

B

C

D

E

F

G

H

I

J

A

B

C

D

E

F

G

H

I

J

Example, Combination-Type

Mail Receptacle

Parts of Combination-Type

Receptacle

PSC Slides9

A

B

C

D

E

F

G

H

I

J

88

B

A

88

C

G

E

H

I

F

D

G

10

Changing the Combination

Open the receptacle.Remove the cover plate.Move the tongue of the washer.Tighten the retaining screw.

Determining New Combination Setting

Rotate combination dial to the right. Record new setting.

Rotate combination dial left past first setting. Record new setting.Rotate combination dial to the right. Record new setting.Turn latch key to the left for verification.

PSC Slides

11

Parts of Key-Lock Type Receptacle

PSC Slides

12

A

B

C

D

E

F

G

H

I

J

88

A

88

B

F

D

E

C

C

Changing Key-Lock Cylinders

PSC Slides

13

88

B

A

A

Remove key lock cylinders by unscrewing them and rotating out with other separate nest of receptacles.

Maintaining Mail Receptacles

Conduct monthly checks.

Contact engineers for major repairs.Clean interior and replace broken glass.Lubricate all moving parts.

Change damaged receptacle doors.

PSC Slides

14

Check on Learning

Q: How does the PSC deliver mail to its c

ustomers?A: The PSC delivers mail to its customers through assigned mail receptaclesQ: How often should you check assigned mail receptacles for excessive mail accumulation?

A:

Check assigned mail receptacles monthly for excessive mail accumulation.

Q: When

the prefix “R” is in the mailing address, it identifies what kind of customer

?

A:

It identifies a customer

who is retired.

15

Issuing Advance Mail Receptacles

Required Information:

Name and rank of individual.Name of unit or organization.Estimated date of arrival.Sponsor’s name, rank, and duty phone.

PSC Slides

16

PSC Slides

17

DD Form 2262Receptacle Record

x

24

SMITH, JOHN P. 20180119 HI-A-J

Reverse Side of DD Form 2262

PSC Slides

18

2018 JAN 10

REPLACED BROKEN GLASS AND LUBRICATED COMBINATION MECHANISM

Used to record receptacle maintenance dates and repairs.

Filing DD Form 2262

For issued/active receptacles.

For not issued/inactive receptacles.For excess receptacles.For damaged receptacles.PSC Slides

19

Directory File Cards for

In-processing

Minimum Required Information:NameRank/gradeUnit

Receptacle number

Names of family members

PSC Slides

20

PSC Slides

21

DA Form 3955: In-Processing

Mary J. Carson

A

R

M

Y

1

3

2

4

5

6

7

8

9

10

11

AF Form 624: In-Processing

PSC Slides

22

A

I

R

F

O

R

C

E

Adv. Rec. OnlyLeave BlankLeave Blank

1

2

3

4

5

6

7

8

NAVMC 10572: In-Processing

PSC Slides

23

N

A

V

Y

M

A

R

I

N

E

DD Form 2263 – Mailing Address/ Combination Notice

PSC Slides

24

HI-A-J

HI

J

A

MSGT JOHN P. SMITH

76 MUNSS

PSC 100, BOX 24

APO AE 09083

COMPLETE MAILING ADDRESS

RECEPTACLE COMBINATION AND INSTRUCTIONS

DD Form 2263 for Issuing Advance Mail Receptacles

PSC Slides

25

ENTER THE COMPLETE MAILING ADDRESS HERE.

MSGT JOHN P. SMITH

76 MUNSS

PSC 100, BOX 24

APO AE 09083

LEAVE THIS SECTION BLANK.

DD Form 2258 for Personnel Temporarily Absent

PSC Slides

26

DOE, JOHN A.

54

X

20180115

20180215

JOHN A. DOE

428 ABS/IMM

PSC 88, BOX 5000

APO AE 09821John A. Doe

20170115

X

DOE, JOHN A.

54

X

SPONSOR: SGT MARY JONES

EXT: 5478

UNIT: HHC TSB, PSC

88

DUE

IN: 25 JAN 18

Matthew Simms

20180103

DD Form 2258 for Advance Mail Receptacle

PSC Slides

27

POSTAL CLERK SIGNS & DATES

DD FORM 2258

RED DIAGONAL LINE

SPECIAL INSTRUCTIONS

X

DD Form 2258 for Status Received from a Source

PSC Slides

28

DOE, JOHN A.

54

X

X

Emily West

20180105

20180115

POSTAL CLERK SIGNS

DD FORM 2258

POC: 1SG SMITH

EXT: 7851

20180105

SOURCE

Name Labels For Mail Receptacles

PSC Slides

29

54 DOE, J.

For Service Member

54 DOE,/SMITH, A.

For Service Member & Dependent w/Different Last Name

R54 DOE, J.

For Retired Service Member

In-processing Advance Mail

Receptacle Holders

Verify ID and pull directory card.Complete missing information.Check for “Hold” mail.Record receptacle combination on 2263.Have customer operate receptacle.Notify correspondents.

Remove and destroy 2258.

PSC Slides

30

Q: SFC

Jones, the sponsor of SFC Smith who is not in country, wants to obtain an advance receptacle for SFC Smith. What would you do?A: Fill out a directory card for SFC Smith using the information obtained from the personnel section or other available documentation

Q: If SFC Smith received mail the next day, what would you do with the mail?A: Place mail for an individual with an advance mail receptacle in the receptacle.Q: Under the Sponsorship Program, how many days in advance of a member’s arrival can you issue a mail receptacle?

A:

Up to 90 days in advance.

31

PSC Slides

Check on Learning

PE X Situations

1 - 4

PSC Slides32

Postal Service Center

(YouTube Video)

PSC Slides33Video 3

Mail Processing Order

Express Mail

First Class and Priority MailParcel Post MailMagazines, Newspapers and Periodicals

PSC Slides

34

Mail Sorting Case

PSC Slides

35

Parcel Storage Bin

PSC Slides

36

D SHELF

C SHELF

B SHELF

A SHELF

D-220-24

D-1055-25

D-55-25

D-318-25

D-19-24

C-410-24

C-1210-24

C-1105-24

C-1815-25

B-103-24

B-24-25

B-18-25

A-50-24

A-10-24

A-63-25

A-288-25

DAY RECEIVED

RECEPTACLE NUMBER

SHELF LOCATION

PS Form 3907 – Mail Pickup Notice

PSC Slides

37

X

C 104 10 AUG 01 BROWN

A 153 20 AUG 04 BULLARD

B 103 22 SEP 07 KING

B 105 27

JAN 18

SHAW

Front

BackUSED FOR MAIL TOO LARGE TO FIT INTO RECEPTACLES.

Shelf Location

Receptacle Number

Date

Addressee’s Last Name

PS Form 3849 – Delivery Notice/ Reminder/Receipt

PSC Slides

38Positive ID required.

Give to Addressee or Agent.

File by last two digits.

Initial Notice – Note the Date

PS Form 3849 – Final Notice

PSC Slides

39

Final Notice

is given five days after initial notice. If article is not picked up after 10 days, contact Soldier’s command.

17 JAN 18

X

Official Mail

What is official mail?

Verify DD Form 285 for clerks and orderlies.Use PS Form 3883 for delivery of official accountable mail.PSC Slides

40

General Delivery Service

Authorized users:

TDY/TAD personnel.Retirees overseas.Incoming personnel.Once incoming personnel arrive, mail is returned to sender after 30 days of unclaimed mail.

PSC Slides

41

Postal Service Center

(YouTube Video)

PSC Slides42Video 4

Authorizing an Agent Using PS Form 3801

PSC Slides

43

Mail Clerk Will Check PS 3801 for Authorized Agent

Signature Authorizes Delivery to Agents

Postal Clerk initials and input date verified

Q: If

a member wants to allow individuals other than a family member to act as an agent to pick up their mail, what should they do?A: He must complete a PS Form 3801, Standing Delivery Order, or by written instructions on a DD Form 2258.

Q: What form is used to serve notification of accountable mail to be picked up at the PSC?A: You use PS Form 3849, Delivery Notice/Reminder/ReceiptQ: How many days of general delivery service are allowed before mail is returned to sender as “Unclaimed

”?

A:

30 days

44

Check on Learning

PE X Situation

5 - 7

PSC Slides

45

Out-processing Information for

Directory Cards

Cards Include as a minimum:Name of member.Forwarding address or new organization.Destruction or purge date.Estimated reporting date.

Departure date.

PSC Slides

46

DA Form 3955: Out-Processing

PSC Slides

47

A

R

M

Y

1

2

7

8

12

11

9

10

13

Mary J Carson

14

4

3

5

6

PSC Slides

48

AF Form 624: Out-Processing

A

I

R

F

O

R

C

E

1

2

3

4

5

6

7

8

9

10

LEAVE BLANK LEAVE BLANK

NAVMC 10572: Out-Processing

PSC Slides

49

N

A

V

Y

M

A

R

I

N

E

10 JAN 18

Closing a Receptacle

PSC Slides

50

20180121

Enter date receptacle is closed.

Enter date combination/key-lock cylinder was changed.

Record new receptacle combination.

New combination set and ready for re-issue.

20180121

B-F-CD

3

2

1

20160528

Closing a Receptacle

PSC Slides

51

88

BOX CLOSURE

PS ITEM 0-53

54 DOE, J. T.

Plug The Receptacle With A Cardboard Fitting (PS Item 0-53)

Remove Label

Destruction Date of Directory Cards

For permanent party members.

For TDY/TAD or student status.Purge and destroy cards first week of purge month.PSC Slides

52

Q: Within

how many days after closing the receptacle must you change the combination/key-lock cylinder?A: Change the combination/key lock cylinder as soon as possible.

Q: How many months of directory service would you provide to a permanently assigned member who has departed on PCS orders?A: You must provide 12 months of directory serviceQ: When would you remove and destroy expired directory cards?

A:

During the first workweek of each month, you would remove and destroy expired directory cards

53

Check on Learning

PE X Situation 8

PSC Slides

54

LESSON OUTCOME

Students will learn the services provided by a Postal Service Center (PSC) and the functions they perform in support of postal operations. At the conclusion of this lesson, students will know how to issue, manage, and close mail receptacles for postal patrons and how to receive, sort, and deliver mail in a PSC

.TERMINAL LEARNING OBJECTIVE:ACTION: Operate a Postal Service Center

CONDITION:

In a classroom environment, given access to DOD 4525.6-M (DOD Postal Manual), DD Form 2258 (Temporary Mail Disposition Instructions), DD Form 2262 (Receptacle Record), DD Form 2263 (Mailing Address/ Combination Notice), DA Form 3955 (Change of Address and Directory Card), AF Form 624 (Base/Unit Locator and PSC Directory), NAVMC 10572 (Mail Directory File Card), PS Form 3801 (Standing Delivery Order), PS Form 3849 (Delivery Notice/Reminder/Receipt), PS Form 3907 (Mail Pickup Notice), mail receptacle name label, articles awaiting delivery, standard United States Postal Service (USPS) supplies and equipment and an awareness of Operational Environment (OE) variables and actors

.

STANDARD:

Provide Postal Service Center (PSC) service to eligible customers by issuing mail receptacles, closing mail receptacles, and delivering mail that is too large for the receptacles. Students will be assessed with a minimum of 80% accuracy during the following learning activities:

TERMINAL LEARNING

OBJECTIVE (CONT’D):

1

. Communicate postal services provided by a PSC.2. Manage mail receptacles.3. Perform PSC mail processing functions.Close mail receptacles for out-processing personnel.The Army Learning Areas (ALA) are the baseline focal points Soldiers and Army Civilians must possess to prevail in the ambiguous environments that challenge the Army today. The four ALAs are: Army Profession and Leadership; Mission Command; Human Dimension; and Professional Competence. The Army Learning Area taxonomy provides a framework to assist in grouping the General Learning Outcomes. The four Army Learning Areas serve as the framework to catalogue the 14 General Learning Outcomes. The General Learning Outcomes (GLOs) are essential outcomes resulting from training, education, and experience along a career continuum of learning. There are three primary purposes for the Army General Learning Outcomes. First, they provide trainers and educators a lens into how effective they are in conveying their support material. Second, it assists in improving instructional design and/or training support packages. Finally it places responsibility on training and education proponents to be nested with ALAs. ALA: Professional Competence GLOs  GLO 14: Soldiers and Army Civilians are technically and tactically competent.

TLO – Operate a Postal Service Center

QUESTIONS

PSC Slides

56