Product knowledge
Product Knowledge Welcome to Product Knowledge Product knowledge is crucial when proposing the proper productservice to meet the customers needs The greater your product knowledge the better you will be able to make sure that the customer gets the right productservice or is referred to the proper department the first time This course has 3 lessons that will focus on articulating the most important information about your companys primary products or services and identify the features and benefits that will resonate with the customer In addition we will combine product knowledge with active listening and asking appropriate questions to overcome objections
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