Real Examples Presentation Prepared by Ken Fletcher Sallie Frainier Tom Price Cynthia Sylvester Mike White Change Agent Toolkit 101 This presentation is to illustrate some Change Agent tools in action ID: 524957
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Slide1
The Change Model In Action Real Examples
Presentation Prepared by:Ken FletcherSallie FrainierTom PriceCynthia SylvesterMike WhiteSlide2
Change Agent Toolkit 101
This presentation is to illustrate some Change Agent tools in action ..Slide3
Apply the CHANGE tools to real life examples
Change Agent Toolkit 101
What’s the desired outcome of this Change
Agent presentation?
The ultimate goal is to …minimize disruption & maximize people’s time/energy when they are undergoing significant change!
Understand the nature, dynamics and emotions of CHANGE
Help each other work through the CHANGE processSlide4
The Change Model
TRIGGER
EVENT
ENDINGS
Grief & Loss
TRANSITION ZONE
Chaos & Confusion
BEGINNINGS
Acceptance & Renewal
Letting go
!
Hard to do !
T
he old way
w
orks for some, so
p
eople experience a very real sense of loss
Getting on board
!
Again, can be
h
ard to do and requires planning
P
eople can get lost because so much
i
s happening at once
Making it work
!
Our ultimate goal and
it requires planning to ensure
w
e haven’t left anyone behindSlide5
The OCFO Move
The OCFO Group, 140 people, will be moving to Emeryville after just moving on to the Hill in 2009. They were slated to move in April but that was delayed and now they will move in mid July….right at the time of year-end budget crunching and prepping next year’s budget forecast for DOE. This CHANGE is bound to be disruptive to staff since it coincides with efforts to reorganize the way works get done (more team work) and the roll-out of new Financial Systems Modernization Plan. Slide6
From pines to
palms! Slide7
From This
To ThisSlide8
Table tennis anyone?
Historic warehouse with pizzazz! Slide9
OCFO Change Model
The Move
TRIGGER
EVENT
…make room for Science
ENDINGS
Grief & Loss
TRANSITION ZONE
Chaos & Confusion
BEGINNINGS
Acceptance & Renewal
Design a new bus route
Create OCFO
hoteling
/office
stations on Hill
Use video
conferencing
Ergo consultation to maximize fit &
function of new work
space
Site visit by staff prior to move
Individual troubleshooting & fixes,
e.g.,plan
for white boards, housekeeping, and downsizing
Name the conference room contest
Investigate lunch places together
Have staff plan a table tennis tournament
in
lobby Invite Dr. Alivisatos to visit (connected) Ergo Sweep…get people comfortableRenewal Staff survey…to see what works/doesn’t
Remind people of “The Job” and how their efforts are appreciated by the Lab Some may feel disenfranchised from Lab Fear for accessibility to clients Travel time to the Hill Downtime on the Hill
Miss the nature & views Functionality and comfort of new spaceLetting go!
Getting on
board
Some Ideas!
Making it
work
Some Ideas!Slide10
Another Real Life Example of Change – EH&S Transition from MS
PowerPoint 2003
To MS PowerPoint 2007
Here’s all that EH&S could see and what they thought
MS 2007 is 3xs
number of mouse clicks
– how’s this better?
MS 2007 is 2xs
the time to create the
presentation – this is awful!
MS 2007 will have a negative impact
on 3600 Lab
employees – they’ll hate it! Slide11
MS PowerPoint
2007 Example – Grief and Loss Phase
Where’s
my
AutoShapes&
Drawing Tools?
I’m not letting go of my
MS 2003 until we find a fix?Slide12
MS PowerPoint 2007 Example – Transition PhaseChaos and Confusion ensued for awhile
as EH&S investigated and found out…Microsoft Help or their MS 2007 website didn’t offer a fix for the problemsThe software usability expert corroborated problem, but didn’t offer a fix
IT Desktop Support pointed them to the Berkeley Lab Institute (BLI)BLI offers 4 hour course at $50 but doesn’t cover PowerPoint
The bridges to nowhere!Slide13
EH&S says they are
still in
the TRANSITION stage…and the new BEGINNINGS will occur when the script is programmed
to solve the problem Lab-wide
The LBNL EH&S
part time student assistant, LUCIA, developed a work-around to
reconstruct the
more efficient MS 2003 ribbon/tool bar
menu for the staff