PPT-Handling Difficult Volunteers

Divas Donalds and Drama Queens or Kings Marjorie Trachtman VANNW Conference June 25 2013 Success Right Person Right Skills volunteers Youre In The Drivers Seat When it comes to bad behavior you have the power to. Presented By. Steven Riccobono and . Kathleen . Caggiano-Siino. Todays Take Away. You will learn about:. Are they a . Bully. . or . Difficult. Personality?. Difficult Personality Types. How to cope with the difficult personality types.. 2012-2013. Introduce five best practices that will increase appraiser confidence when navigating difficult conversations concerning appraisal ratings.. Build appraiser skill by using best practices to execute difficult conversations for 5 common scenarios.. Susan Ground & Bailey Armstrong. CFC Central California . . & . . Heartland CFC . Overview. Why Volunteers?. Types of Volunteers. Heartland CFC. CFC Central CA. Cultivating Volunteers. Training Volunteers. Volunteers as a tool to . empower. the police. The Israel Police volunteers operating model . (The Civil Guard) is . unique in its characteristics, and the most successful in the world.. The Israel Police is using uniform and non-uniform Volunteers, both in . You got the . Love. Community Life Survey: (2013-14) . In . 2013-14, 74% of people had volunteered at least once in the last 12 . months. . A. . statistically significant . increase. compared to 2008-09, 2009-10 and . www.clarimed.co.uk. The BATHE . technique. Useful to use when talking to anxious patients.. B. - . Background. : What is going on in your life?. A. - . Affect. : How do you feel about that?. T. - . Kelley Newcomer, MD. David Kessler . Understand what can cause a patient to become . difficult. Learn about difficult personality types and how to respond to . them. Discuss difficult situations and how to diffuse . Presented by Vashti Holland. Agenda. The changing face of volunteering. Why volunteers leave. Motivations. Volunteers as Customers. What do we do well. What could be improved. More than 2 million people unemployed. Dedicated Managers Cultivate Dedicated Volunteers. Ms. Shawn Steen. Director of Outreach. Literacy Network of Dane County. Why is volunteer management important?. Volunteers add . value. to your organization. In 2015 more than 800 volunteers gave more than 29,000 hours to Literacy Network.. Emily Shaw, Volunteer Centre Co-ordinator, OCVA . On your post it note draw or describe your dream volunteer – what characteristics, qualities, skills and experience would you want them to have? . A little bit about me and my role…. To examine how to handle difficult customers.. To show the benefits of handling complaints correctly.. To analyze the handling complaints cycle.. To discuss the business advantages of proper customer service. . Customer Service – Dealing With Difficult Customers Objectives Discuss steps to take when encountering difficult customers Identify the difficult customers Aggressive Passive Identify reasons that customers are difficult Managing Unaffiliated Volunteers in Disaster The Volunteer Response Center model Caitlin Brooking, Volunteer Mississippi Objectives of This Session Understand why we manage unaffiliated volunteers in disaster Celebrating . Volunteers and their Stories . A chance to share volunteers’ stories with the global Child Protection community!. Volunteers make a difference in children’s lives everyday. . The . Alliance for Child Protection in Humanitarian Action .